fourth repair coming up, swap denied, for now. need tips

[xemino]

hey people,

i need some advice if i should bring my mbp to repair now, or wait until the new macbook pros.

the tier 2 apple rep just called and said they won't swap my mbp 5.3 (2.6ghz, 4gb) for now. he evaluated my repair history over the weekend and said he's sorry, but i gotta bring it in once more, cause i only had two big repairs, if it happend to be another big repair, they gonna send me a new one.

i had two logic board swaps, one due to failed keyboard backlight, the second due to screen backlight failure. then my super drive failed ->swap. and now i'm finally bringing it in again because the audio out is too big, the cables aren't sticking. if i touch it, it goes out.

i'm happy w/ my mbp, but the hardware failures are annoying. the thing i really want the most is a ssd. the automatic switching between the graphic cards is very sweet too. other then that, i'd like a mbp w/o a super drive and more battery/smaller case instead.

which brings me back to the original question, should i get the annoying fault fixed now and possibly risk getting the swap approved but the current generation shipped?
or should i sit tight and go to repair after the new ones are announced?

thanks for helping <3

 

[greytmom]

Didn't you say they are telling you that you have to have it repaired one more time before they would consider swapping it?

If that's the case, doesn't matter when you do this repair. It would be the NEXT failure that matters.

Beats me if they'd upgrade you or not, in the event you do need another repair after this one. But, it's worth waiting for the new version just in case.

 

[miles01110]

which brings me back to the original question, should i get the annoying fault fixed now and possibly risk getting the swap approved but the current generation shipped?
or should i sit tight and go to repair after the new ones are announced?

Even if you wait there's no guarantee or real reason for them to upgrade you, unless you get a generous customer support rep. They'll have plenty of old stock available to swap the exact model.

 

[matthemercyless]

If you're English, you're covered by the Sale of Goods Act, and you can demand a replacement. It covers you for up to 5 years after a purchase.

 

[xemino]

Didn't you say they are telling you that you have to have it repaired one more time before they would consider swapping it?

If that's the case, doesn't matter when you do this repair. It would be the NEXT failure that matters.

Beats me if they'd upgrade you or not, in the event you do need another repair after this one. But, it's worth waiting for the new version just in case.

i should've clarified. i just told em about my loose audio jack, no apple provider actually examined it. hence his answer that i might get a swap, should they have to change something important, like the logic board.

Even if you wait there's no guarantee or real reason for them to upgrade you, unless you get a generous customer support rep. They'll have plenty of old stock available to swap the exact model.

hmm, if i believe the stories from various people they got a brand new model and not the old one.
i got a matte screen and a us keyboard (i'm in germany) which are both a BTO options. so i hope i won't get the old one. i mean getting a new one would be a good way to compensate me for the trouble i had...

 

[greytmom]

Can you live without your audio jack for a while? If you can, then wait.

Still might not get a new model, but your chances of getting a new model now are zilch.

 

[xemino]

Can you live without your audio jack for a while? If you can, then wait.

Still might not get a new model, but your chances of getting a new model now are zilch.

that's what i realized while i wrote my story
i had this fault since the very beginning. i guess i'm gonna wait, hopefully they will ssd's as default feature.

 

[walterwhite]

hey people,

then my super drive failed ->swap. and now i'm finally bringing it in again because the audio out is too big, the cables aren't sticking. if i touch it, it goes out.

<3

Two Logic Board Failures and the Super Drive? The Super Drive is a major component. and would be three. Are you near a Store? Talking to a real person, face to face, they may help you further.

 

[xemino]

Two Logic Board Failures and the Super Drive? The Super Drive is a major component. and would be three. Are you near a Store? Talking to a real person, face to face, they may help you further.

i'm in berlin. oddly we don't have an apple store in our capital, but some other smaller cities

the only option for me is to charme the apple reps over the phone, which i'm good at, i'd say.

maybe i should let my apple provide take a look and in case that it is something big, call/email the tier 2 rep again.