Sorry a loooong read: Yesterday on my way to work my husband called me and asked me had ATT fraud department called me. Apparently the lady from the fraud department called his number waking him up (he is retired). When she asked for me he knew it was important and gave her the number to call me as I was in the beginning of my morning commute. He then called me to let me know the number. 2 mins into the conversation the call dropped. My iphone 5s immediately went to no service. I finished my commute and when I got to work I called the number my husband had given me. Immediately, I was connected with a fraud specialist who verified my information and reviewed my account. After 5 mins I felt like I had stepped in a FBI office. She fired off questions about my account, my numbers, my devices and then informed me that my account had been closed for insurance fraud. Shocked and upset I asked for information and she informed me that the acct was closed, my ported numbers were gone and my devices would be blacklisted. Since it was time for me to go to work I started my day thinking after work I will walk into the same store I started service at on 3/18/14 and within 10 mins my phones would be back on my account restored. Boy was I wrong!!!! I went to the store and after explaining the situation the fraud department had closed for the evening. Sidenote- my son has a line on my account and he traveling right now with his military unit. His phone is fraud suspended- Talk about bad timing. I woke this morning thinking again this is a mistake and I can now call and speak to someone and get this straighten out. I called the fraud department and again I met with questioning but no one will give me information other than my account has been marked for fraud and that my numbers including my sons number he has used since he was 12 is gone PERIOD. Finally I was transferred to a manager who gave me some info. She told me that on 3/21 I called the business customer care twice, once at 8:30 – 8:33am to ask about stopping the daily text message I get in the morning. That was a call I made. The second call was from a John Randall at 8:31 am added insurance to my 3 phones I had bought to ATT as BYOD. She then stated I called back on 3/23 and verified the insurance had been added to my account. On 3/23 a claim for my sons iphone was filed with Ausrion, they sent an iphone 5s to a person I don’t know and to an address in South Field Michigan. On 3/24 a claim was done on my husband phone and a replacement iphone 5s sent to Michigan again. On 3/27 another claim was filed on my iphone 5s sent to the same address. The fraud department claimed because my husband was born in Michigan and calls Michigan numbers it is too much of a coincidence. Yes he calls his mother and 2 sisters that still live in Flint Michigan. She ended the call with you make calls to Michigan, you just started service, you added insurance and now your account has been terminated but we aren’t going to press charges and you wont get your numbers back. About 45 mins ago I just got home and they finally listened to reasoning that I didn’t, my husband didn’t and surely not my military son who has just been accepted in the Napa police department commit wireless insurance fraud. I will say it makes me want to take my numbers and go right back to Verizon because although I understand business I believe the way it was handled was an insult to me especially at the start of a new business relationship. Sorry for the vent ....but I do feel better.