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This MemVendor/RevisionID thing is the first decent evidence i've seen in 3 months that really looks like its homing right in on the cause of the problem.
But of course it creates a new question too..

Is this issue with the ID code itself? Or the VRAM from the supplier that this code presumably points to?

Im guessing/hoping it is the former, as suggestions of a forthcoming software fix would indicate as much. That being the case, then Hurrah! :D
If the latter, then its crappy VRAM. So hardware... In which case.. Boo :mad:

Anyway, thanks for posting your info samt14 :)

Well as someone else said it's probably that people are reporting slightly different symptoms as the same issue, and there are multiple factors at play. I was seeing freezing on my MacBook Pro which has an Nvidia GeForce 8600M GT... so can't just be an ATI driver issue.

On the bright side, they just now released an update for MacBook Pros so maybe that will fix my freeze...
 
Do you know if it's the 2300 XT or the X 1600? Either way, you're better off, for now, until the aforementioned fix is released........


after re reading my confusing post i will be more clear this time.

i still have the ATI,RadeonHD2600 card and it has been working great.
 
Hi everyone.
I just got my new iMac 24" 2.8 GHz today.
I did all the upgrades in Tiger.

All of the sudden I got a black screen, like the monitor went off, playing with Frontrow on and off (I was awared of the freezing issue and I was testing). I went to work.

I came back from work and turned on my new iMac.
I noticed "some" (8-10?) white orizontal lines about 1/2" long on the screen.

Played with Frontrow again and the screen went black (off) once again after 5 seconds of testing. From cold off, the very first 30 second after I turned the computer on.

I forced the computer off. Gave it a little time to cool off again. Turned on and once again after playing with Frontrow on and off I got the screen off (dark, black.. off!)

After that I did the same thing once again. Nothing, everything ok. played with a game that makes the fans go crazy on my MacBook. Still fine.
Played with Frontrow once again 10-15 times on and off. Still fine.

Now my questions:
- is the "freezing" issue the fact that the screen turns off and there is no way to wake the computer up?
- Are the "artifacts" that people talk about those white little orizontal lines I saw when I turned the computer on when I came back from work?

Do I have a "sick iMac"????

Thank you for any help. I leave 10 minutes from an Apple store but I also got it online, now the question is "are they going to exchange it with a new piece if I got a bad one?"

Once again thank you for making my situation a little clearer.
Bas.
 
You've definitely got a problem. I would get it swapped with another one while you still can with no questions asked.

You don't quite fit the archetype victim (whose iMac freezes with mouse still mobile), but if you have a spare week to read through all the iMac freezing threads you'll notice that many people are (in addition to or instead of normal symptoms) experiencing black screens and artifacts like what you've described—in fact there's a screenshot out there that sounds exactly like them. The fact that it happens in Frontrow pretty much nails your case closed, to mix a metaphor.
 
New iMac

You've definitely got a problem. I would get it swapped with another one while you still can with no questions asked.

You don't quite fit the archetype victim (whose iMac freezes with mouse still mobile), but if you have a spare week to read through all the iMac freezing threads you'll notice that many people are (in addition to or instead of normal symptoms) experiencing black screens and artifacts like what you've described—in fact there's a screenshot out there that sounds exactly like them. The fact that it happens in Frontrow pretty much nails your case closed, to mix a metaphor.

Agreed................... This, too could be due to a video card defect of some sort - I've had that happen to a G4 Sawtooth when the video card went.
 
I was back and fourth between springing for Rev. A and waiting for Montevina (Rev B), and now I know exactly what I'm going to be doing. My trusty powerbook will hold out until then...
 
Someone above asked a good question, I think: "Has anyone seen this freezing problem in BootCamp"?

After all, if it is a hardware problem it should occur in Windows as well. If it's not happening in Windows then we should assume that a future Apple Software Update should be able to fix this.

I don't have one of these iMacs, but a friend of mine does and he has seen it freeze. I only buy refurbished stuff from Apple, for precisely these reasons (and to save a bit of $$$).


In Vista I got a Blue Screen on my 20 inch 2.4 ghz Aluminum iMac.
I had the machine for two days and had lock ups at day one.
Apple is now replacing that machine.
 
I had the machine for two days and had lock ups at day one.
Apple is now replacing that machine.

Same exact thing here.

I was afraid I would get a bad one and reading the posts I decided to go ahead and buy one. After all they are talking about 95% chances to get a good one right??
Well, I was part of that 5%. The computer doesn't even allow me to open FrontRow more than 4 times. Leopard is worst than Tiger. In Tiger the freeze was a black screen. In Leopard I see most of the time the mouse moving.
I'm shipping it back tomorrow for replacing it with a new one.
My questions are: is it really only 5% of the iMacs that have problems or the percentage is higher? Why don't they do a little research and stop shipping the bad ones?
Can everybody run some tests like FrontRow in-out a couple of times and tell me: don't worry! My machine is PERFECT.
I need hope...

Bas.
 
I have been running an Al iMac 24 since September 5. Loaded Leopard on October 27. No problem with OS upgrade.

Have experienced NO freezes to date, but the machine is still fairly simple in that I have not loaded many 3rd party apps. I have loaded several hundred pictures to iPhoto and several hundred mp3s to iTunes.

QUESTION: Would it be wise for me to upgrade to iMac 1.3 anyway? Or, could this just cause problems where I don't have any now? Other fixes in 1.3?

Thanks for your comments.
 
I am finally taking my iMac for Apple to be fixed today. Hope to get it back soon. I'll report if the freezing still exists... With my luck, it will :(
 
Can everybody run some tests like FrontRow in-out a couple of times and tell me: don't worry! My machine is PERFECT.
I need hope...

Bas.
I spent about three hours in Front Row yesterday after first entering, then accidentally hitting Menu on the remote and exiting, then menu again to re-enter, then watched two AVI files from my hard disk, came out of Front Row and played a bit of Nanosaur 2 in Rosetta (yeah, must buy the UB version at some point :D). No freezes.

(And yeah, I normally do something more useful with my weekends, but this was the first free weekend in a while as my wedding was the week before last and last week we were shopping in Barcelona. :))
 
Clueless newbie follow-on question

Hey guys. Thanks in advance for any info you might provide.

I was holding off buying an alumimum 2.8 24" iMac so that i could get Leopard pre-installed. I'm glad I did.

I'm seeing some pretty good deals on the older (non-aluminum versions). I may do that instead.

Question... have we in fact isolated these freezes to newer aluminim cases? Has anyone with an older iMac experienced freezes, either before or after upgrading to Leopard?
 
I've been holding out on picking up an iMac (my first Apple desktop) just because the price differential between here (Canada) and there (U.S.) drives me nuts.

Needless to say, this whole "freezing issue" is troubling... makes me less concerned about the wait. I know not everyone gets hit by the Mac hardware issue du jour (I've got a first-gen MacBook that's running fine, knock on wood), but I'm happy to give some time for them to iron it out... and knock that price down a bit to reflect the new reality of foreign exchange rates.
 
There is no proof that you were right.

Really? :rolleyes: Here you go, Vulpinemac. HARDWARE issue. Besides, I don't need to prove anything to you.

guys, i mentioned before i use to intern at ATI in the apple group. I contacted some people there, they finally answers. They said it has to do with the memory id on the graphics chip. They are NOT the same on all cards, they use different vendors for the memory on the graphics card. The problem occurs at boot, that's why the freezing is random. Look at the MemVendorID for those that are freezing. They should all be the same.

They also told me they working on the fix and it will be released next week. I already gave my mac in today to change the logic board and ATI chip, just wanted to let others know.
 
Really? :rolleyes: Here you go, Vulpinemac. HARDWARE issue. Besides, I don't need to prove anything to you.

Guys i just wanted to say the info i posted was incorrect. I got confused with something else. It has nothing to do with the memory id's on the ATI cards. I still hope there is a fix for whatever it is though. I'm not sure what the issue is but will be hoping for a fix soon
 
Guys i just wanted to say the info i posted was incorrect. I got confused with something else. It has nothing to do with the memory id's on the ATI cards. I still hope there is a fix for whatever it is though. I'm not sure what the issue is but will be hoping for a fix soon

Now I see why you didn't get the job at ATI...:D

Beware of further comments, some people here thought you where fully right which gave place to further debates. And I believed you also...:mad:
 
Really? :rolleyes: Here you go, Vulpinemac. HARDWARE issue. Besides, I don't need to prove anything to you.

Well, Wild Bill, you were wrong. Apple just released a Firmware upgrade with the Leopard update today (Thursday, 15 Nov.) with the specific intent to fix the stability issue. Where's your proof again?
 
Well, Wild Bill, you were wrong. Apple just released a Firmware upgrade with the Leopard update today (Thursday, 15 Nov.) with the specific intent to fix the stability issue. Where's your proof again?

I'm not saying it is hardware. But, it still could be.

While you cannot fix hardware with software, you can hide symptoms of bad hardware with software.

So, it could still be bad hardware. But, they may have found a way to "cover-up" a symptom without replacing the hardware.

Intel once did the same thing with processors that had a rather major calculation error. Rather than recall the processors, they used a software patch to compensate for the problem.

Actually, many processors contain defects (or routines that fail to function as originally planned). Once the final shipping version is released, the processor company (for example Intel or AMD) will publish a list of known issues. The manufacturers of computers and operating systems can then write routines that minimize the effects (or compensate for the defects) and maintain a stable system.

The freezing issue may not have been a hardware defect. But, if it were simply a driver issue, then a firmware update would not have been necessary.

It wasn't an OS issue, since the problem survived OS 10.4 to continue in 10.5.

We do know that ATI had some acknowledged hardware defects that led to replacement parts in the PC world.

It's possible that Apple just found a way to prevent the defect from producing the symptom without replacing all the hardware at their expense. If so, that doesn't fix the defect, but rather modifies the operation so that the defect doesn't affect anything.

Consider the whole tread separation issue with the Firestone tires. After enough trucks had rolled-over, Firestone recalled the tires.

Other brands were affected by the same issue, but not all of them recalled the tires.

My trucks tires had the exact same issue. But, they were not recalled. Instead, they issued a statement that said if you maintained the tires air pressure at a specific amount, that the issue would not present itself.

Keeping the tires inflated at the exact pressure they specified didn't fix the defect in the tire. But, it prevented the tire's tread from separating.

Of course, the tire wouldn't grab on the ice very well anymore. But, the tread remained in-tact.

Anyway, the freezing iMac issue may be resolved. But, the firmware patch neither proves or disproves the possibility of it being hardware related.

If it does fix the problem without disabling an important feature, or reducing performance, then that's great.

Only those that care enough to investigate will determine whether specifications have been somehow altered or performance impaired. Hopefully for the iMac owners, no compromise was necessary.
 
Now the big question: "What the hell was causing the problem???".

They'll never tell us, will they. I still think that it was related to hardware since the problem was showing up in few machines and not in others. After all the OSX install DVD is the same for all of them.
They probably figured out how to make the components all even.
Sill curious to know tho'. I'm still waiting for the new machine to be shipped, if I knew I would have waited before I retuned it last week... :eek:

Bas.
 
Now the big question: "What the hell was causing the problem???"

Who cares?! :p ;) Seriously, obviously Apple knows and applied a targetted fix for this (and successfully I might add, based on the feedback) so we can have confidence that they know and understand the specifics of the issue and have adequately adddressed them. Good enough for me. :cool:
 
Can anyone confirm that the problem is actually fixed?

Hi list,

I followed the thread anxiously, thank you all for the important information.

Can anyone of the original posters confirm that the new Firmware actually fixed their Al Imacs?

thanks,
 
Hi list,

I followed the thread anxiously, thank you all for the important information.

Can anyone of the original posters confirm that the new Firmware actually fixed their Al Imacs?

thanks,



I can confirm that my iMac has absolutely no freezing or crashing issues.


Oh, wait.... It's a G3. That must have something to do with it. :D
 
Possible retraction

Well, Wild Bill, you were wrong. Apple just released a Firmware upgrade with the Leopard update today (Thursday, 15 Nov.) with the specific intent to fix the stability issue. Where's your proof again?

I am willing to admit it when I'm wrong, assuming for the moment that I am wrong. Approximately one day after running the firmware update for my GPU, my iMac froze, though this time in an almost predictable manner. Unlike previous freezes, less than 24 hours later it froze again in almost exactly the same manner, while an OpenGL screensaver was running.

I took my machine to the Apple Store after making an appointment through Apple's telephone service representatives. The phone tech suggested a number of different troubleshooting tasks, all of which I had done over the course of the prior two weeks. Interestingly enough, those tasks didn't seem to change the problem when I'd done them, but the firmware update did. On realizing this, the phone tech made the appointment for me at the local Apple Store where the Genius Bar tech used a UNIX command to check all the installed hardware down to the serial numbers of the GPU memory.

Based on his discovery, he recommended leaving the machine at the store and letting them replace the GPU. Due to business needs at home and the fact that my wife's iMac failed in almost exactly the same manner, we arranged to drop off both machines for repair later in the week when we didn't need them for a period of time. We won't know if the GPU replacement will fix the problem yet, but I will pass on what I learn.

Until then, it appears I was wrong and that hardware in the form of ATI's GPU memory may be the true culprit. I apologize to Wild Bill in part; but still believe that the firmware update may well have fixed the majority of the issues.
 
Older non-ATI iMacs also having problems

There are a couple of threads on the Apple discussion boards (http://discussions.apple.com/thread.jspa?messageID=6952094) about very similar problems with older iMacs. In my case it is an iMac 6,1 (24" Intel Core 2 Duo 2.16 GZ, 3GB RAM) with the Nvidia 7300GT video card, the problem only started after upgrtding to 10.5, now I frequently get screen garbage followed by a video freeze. On one of the Apple threads someone mentioned that the problem disappeared when booting in safe mode, which I can confirm.
 
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