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FTC 'Click to Cancel' Rule Aims to Make Canceling Subscriptions Easier
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I have never had an issue canceling something through Apple. Also, I really like to know why the two noes voted no.
Went through the same crap with my gym this last summer. By the time the membership was canceled, summer was over.
I have no first-hand knowledge, but I hear Adobe Creative Cloud is as bad as trying to cancel Comcast service; which is to say you have to take a day off from work to navigate and argue your way through a maze of B.S. that can take hours.
This will be a VERY WELCOME law.
This will be a VERY WELCOME law.
It's not a law, it's an FTC regulation, and unfortunately can easily be changed or rescinded with a presidential election.
Laws, passed by congress and signed by the president, are a bit stickier.
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It's actually gotten a bit better. You can cancel with customer service via chat now online instead of calling. But still yeah.
SiriusXM is the WORST! If you try to cancel they make you talk to like 2 people and then they try to give you a free subscription and ask you why you won't take the free subscription. So ridiculous. It's like a girlfriend that just says no when you tell her you're leaving.
Sheesh... this needs to happen.
Sheesh... this needs to happen.
Exactly. They tout they are a free country but i suspect it is anything but. Or, maybe because it is a free country, big players are free to screw up customers?
Yes they don’t but they still influence everything in big ways.
"The Commission voted 3-2 to approve the final rule, with two Republican commissioners opposing it."
I’ve never had an issue either, but I have to jump through three or four screens to cancel services straight from their pages. That’s what I was referring to and how it could confusing for a lot of people.
Canceling from Apple is pretty easy, but if you don’t know how to navigate to subscriptions, then I can understand there might be some difficulty.
There's a lot of things that shouldn't be political, but are, just because. The composition of the commissions' "no" vote makes this clear. Why would anyone vote "no" on this? Just because.
I encounter, multiple times per day, citizens of the USA who clearly don't understand how the government works, or how US politics works; and are in denial when the very people they vote for, work against their best interest. And it doesn't matter how much evidence they are shown; they persist in staying in their apparent comfort zone.
They just want more people paying subscriptions whether customers want it or not, by incorporating various nefarious tactics so leaving is extremely difficult.
Mine has the same policy. I sent them a cancellation letter in calligraphy using a flex nib fountain pen, shimmer ink, and a custom monogrammed wax seal out of spite.
Subscriptions should have a legal requirement to be functionally active and actually used to be charged for any given billing period, no matter how long or short it is. Like, if you subscribe to say, MS Office, but you don't actually open MS Office in the period, it should not be legal to charge.
I know developers would hate that, and businesses would question the very benefit of a subscription altogether but: tough luck! It should not be legal that revenue is coming in from totally inactive subscriptions, to the tune of literally billions in passive revenue every year. Consumers should be totally protected from the "laziness tax."
I know developers would hate that, and businesses would question the very benefit of a subscription altogether but: tough luck! It should not be legal that revenue is coming in from totally inactive subscriptions, to the tune of literally billions in passive revenue every year. Consumers should be totally protected from the "laziness tax."