My OG HomePod used to hear me even over loud music, when it was first released. It's hard of hearing in its old age. (though it generally works better now)Our HomePod 2 never hears us, or never on the first try. We have to walk over to it and speak directly to it. So frustrating that we sold the OG HomePod and "upgraded" to this dumpster fire. Might just get a HomePod mini to place in the same room for verbal requests.