iPhone 8(+) Gaps in iPhone glass

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ThatiPhoneKid

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Aug 15, 2017
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hi,

I am mailing my iPhone in to Apple under warranty as the back glass has gaps in the seams, between the metal and the glass, this is due to no fault of my own and has been like this for 6 months since out of the box, anyway do you think apple will repair, replace or refund the device?

Thanks

https://m.imgur.com/a/fwt41jp
https://imgur.com/7StRmHH Here are photos
 
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ThatiPhoneKid

macrumors 6502a
Original poster
Aug 15, 2017
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660
hi,

I am mailing my iPhone in to Apple under warranty as the back glass has gaps in the seams, between the metal and the glass, this is due to no fault of my own and has been like this for 6 months since out of the box, anyway do you think apple will repair, replace or refund the device?

Thanks
From my experience they will most likely return the device unfixed. They are hesitant to repair or exchange devices with "cosmetic defects".
Yep, if within normal manufacturing tolerances and it does not affect the use of the device, they will return it just the way it is.
When I spoke to the Apple staff member on live chat support I sent them images and they said that it could effect the water resistance so states it will either be repaired or replaced
 

Newtons Apple

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Mar 12, 2014
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Jacksonville, Florida
When I spoke to the Apple staff member on live chat support I sent them images and they said that it could effect the water resistance so states it will either be repaired or replaced
Just remember that the person you talked to will not be the person who will receive your phone and make the decision. They very well might replace or repair, but there is a good chance they will not.

Keep us posted and let us know.
 
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C DM

macrumors Sandy Bridge
Oct 17, 2011
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What will they do if they receive it and don’t notice the defects
Well, did they ask you to send it in for something? I would imagine that's the "something" that they would do. If they can't do it for some reason, then they will perhaps offer other options. Each case is essentially unique so there's no way to say what actually will happen here or there.
 

ThatiPhoneKid

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Aug 15, 2017
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Well, did they ask you to send it in for something? I would imagine that's the "something" that they would do. If they can't do it for some reason, then they will perhaps offer other options. Each case is essentially unique so there's no way to say what actually will happen here or there.
I’m just freaking out, so scared they are going to make me keep it in the state it is
 

Relentless Power

macrumors Nehalem
Jul 12, 2016
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Just remember that the person you talked to will not be the person who will receive your phone and make the decision.
Right, we already know that. However, the representative can also make notes about what they told the customer in the work order number, especially if you request it. Many times I have talked with representatives and they document specifics about the iPhone when they talk to the customer about specific issues with the Apple product. If they told the customer it will be replaced or repaired, especially if they believe it will affect the water resistance, it will be either or.
 
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ZEEN0j

macrumors 68000
Sep 29, 2014
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If they asked you to send it in after you showed them the issue. Why wouldn't they replace it or at least do something? Why tell the costumer to send it in in the first place? Unless they asked you to send it in for another validation then I would understand. I would be furious if they did nothing after they tell me to send it in.
 
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ApfelKuchen

macrumors 68040
Aug 28, 2012
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Between the coasts
The one thing they will not do is refund.

If the gaps are abnormal, then they may either repair or replace - that's their choice.
If the gaps are normal, then they'll send it back, un-repaired.

They won't repair/replace cosmetic defects that have no effect on the functioning of the device (like a minor blemish in the finish). However, because of the water-resistant seal, an abnormal gap is not likely to be considered a cosmetic defect.
 

Clix Pix

macrumors demi-goddess
hi,

I am mailing my iPhone in to Apple under warranty as the back glass has gaps in the seams, between the metal and the glass, this is due to no fault of my own and has been like this for 6 months since out of the box, anyway do you think apple will repair, replace or refund the device?

Thanks
Why did you wait six months to do something about this? It would have been better to have taken the iPhone in right away to the Apple store, have someone look at it there, and then they would do whatever they felt necessary.
 
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ThatiPhoneKid

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Aug 15, 2017
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Why did you wait six months to do something about this? It would have been better to have taken the iPhone in right away to the Apple store, have someone look at it there, and then they would do whatever they felt necessary.
i couldn’t be bothered tbh
 

ThatiPhoneKid

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Original poster
Aug 15, 2017
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Honestly, those “Gaps” are questionable. I don’t see the issue here. You seem like you are over analyzing. I’m not saying they won’t replace/repair the iPhone, but being you waited six months, Clearly this was not a priority to you, until now.
But now you are freaking out that they may make you keep it as is?

I looked at the photo, but didn't see anything that made me think it was defective
Tbh I am sending my iPad in for repair as the home button has become loose so I thought why not try to get the back glass fixed on my iPhone, the gaps are more noticeable in real life than the photos, if I can get it fixed I’ll be happy if I can’t then I’ll live with it, I’ll be happier knowing the technicians thoughts on these gaps
[doublepost=1526152821][/doublepost]Here’s an image of the bottom gap https://imgur.com/7StRmHH
 
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tl01

macrumors 68020
Jun 20, 2010
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0976F7D8-6A5D-4E7F-9669-2C5304279804.jpeg
Yours actually doesn’t have gaps if you saw mine irl you’d be like oh, they are really prominent irl
Funny...you can’t see my phone IRL but you can decide mine looks better than yours. Lol.

Anyway, one side of my phone looks totally different than the other..:but it isn’t something I would call a defect. I can’t see prominent gaps on your phone.
 

ThatiPhoneKid

macrumors 6502a
Original poster
Aug 15, 2017
982
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View attachment 761555

Funny...you can’t see my phone IRL but you can decide mine looks better than yours. Lol.

Anyway, one side of my phone looks totally different than the other..:but it isn’t something I would call a defect. I can’t see prominent gaps on your phone.
Well we will see what Apple have to say, that’s why I’m sending it to find out if it’s normal or not, if it is normal then cool they’ll send me my phone back
[doublepost=1526161301][/doublepost]
View attachment 761555

Funny...you can’t see my phone IRL but you can decide mine looks better than yours. Lol.

Anyway, one side of my phone looks totally different than the other..:but it isn’t something I would call a defect. I can’t see prominent gaps on your phone.

https://imgur.com/a/5p57X5Q
The first image I have circled the gap between the metal and the glass, in the second image I have circled where you can see part of the phone where there is no gap, is this how yours looks? Thanks
 
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