I guess I got lucky. My replacement watch kept getting hung up while activating. I called Verizon and the girl asked me for all kinds of numbers and boom, watch worked.
Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
Gave up on AW S3 LTE Verizon
- Thread starter jbizzybeetle
- Start date
- Sort by reaction score
Boom! like Dave says, the proper training of staff, their cooperation, and their correct addition/input of the LONG STRING OF identifying numbers from AW —and the AW should work seamlessly from carrier to carrier.
There seems to be a number of personal variables affecting any “bad luck/didn’t work” story.
This happened to me with a replacement phone so I'm not even surprised it's such a big issue with the watch. The problem is not how "complicated" the switch is or registering the device with the carrier is. The problem is the lack of training and know-how that these carrier reps demonstrate. Most of the time, I am savvier than the person who is supposed to be helping me and I don't even consider myself a huge tech-genius. I think carriers just need to evolve, invest in development and maybe pay more attention to their hiring process.
Sorry but it is really not a lack of training, there was 100% ZERO training planed at all. The use case was that it was a simple automated process that would be driven by the Watch app and the device seamlessly connection to the carrier network and completing an automated workflow!
Who would of thought that customer might want to switch carriers, had old legacy carrier plans, and for the initial roll out last September, Verizon and AT&T were actually getting the wrong information from Apple for any devices purchased directly from Apple. Did any one say Test the process be for going active?
Out the gate, they could only activate a perfect use case: a carrier purchased watch, latest unlimited phone plans, and finally only when all components of the carriers network was not overloaded. By now we are all aware of the new device overload on the activation servers on an Apple device release day.
Dave
Who would of thought that customer might want to switch carriers, had old legacy carrier plans, and for the initial roll out last September, Verizon and AT&T were actually getting the wrong information from Apple for any devices purchased directly from Apple. Did any one say Test the process be for going active?
Out the gate, they could only activate a perfect use case: a carrier purchased watch, latest unlimited phone plans, and finally only when all components of the carriers network was not overloaded. By now we are all aware of the new device overload on the activation servers on an Apple device release day.
Dave
I bought my watch from Apple, not from my carrier. Activation was easy and trouble-free (as it should be). But just like it's fairly simple to switch service on your phone, so it should be on any other device that is not carrier-locked. They absolutely should have anticipated people wanting to switch and any other complications that come with introducing a device like that. Apple introduces the device and makes sure it's compatible with the network and capable of delivering what it says it does, from that point the carrier is the one making money monthly to provide a service - it would be their responsibility to support their customers and provide the service they are charging for. And there absolutely is lack of training and skill across all carrier representatives.
Sooooo.... to bring this saga to a close.
Today, returned to AT&T cell svc, added my Apple S3 LTE watch to cellular plan, AND AW WORKS FLAWLESSLY on its own!
yippppeeeee!
Today, returned to AT&T cell svc, added my Apple S3 LTE watch to cellular plan, AND AW WORKS FLAWLESSLY on its own!
yippppeeeee!