Genius and Manager deny repair as "Act of God" for my AppleCare Protection Plan for M

[AppleDApp]

Wow! You sound pretty awesome.

As do you.

 

[rkahl]

As do you.

I've been told, so thanks.

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Apple has a 20 page legal document covering them from tail to tail, but as soon as somebody questions this with their own legal advice or means, they get told to "fight their own battle". LOL, you guys are hilarious.

 

[snberk103]

My iMac has been repaired under warranty, thanks Apple.

Congratulations.

 

[rkahl]

Congratulations.

Thanks, my whole beef was they dismissed me BEFORE they even opened up my iMac and already started talking about how much it was going to cost to repair. I know they rely on iPad and diagnostic tests for speedier service, but if someone pays $200 for AppleCare, give them the benefit of the doubt and wait until they actually open the computer up before such conversations take place. It makes it easier for the costumers in such a cramped space around the Genius Bar.

 

[IPlayFair]

Worst case use a USB to Ethernet adaptor from the Apple Store. I use it on my Air.

@ rkahl

If you have not done so already, take BornAgainMac advice. Move on. It will be a lot less stressful.

 

[wordsworth]

Glad it worked out for you.

And I agree with you that a good service in the Apple Store would have seen their staff acknowledge your layman's theory that there may have been a connection between the storm and your malfunctioning computer, but then diligently and rigorously check for evidence of such by examining your computer. If there was no such definitive evidence, then continuing the good service on Apple's part would have seen the repair undertaken as you requested.

Just because you told them something – expressed your opinion about the nature of the cause of the problem – didn't make it a fact.

It's a shame that so many members of this forum were quick to leap on their high horses about your case.

 

[macsmurf]

You don't like the idea of lying? Well then don't say anything .. play stupid and report your ethernet suddenly stopped working .. Just poof like that. It's gone. Don't say anything more, you don't have to lie either do you?

I don't consider it playing stupid to not offer explanations about what you think went wrong.

Just because one event follows another it doesn't necessarily mean that the first event caused the second one.

...Or to put it more succinctly: Correlation does not imply causation

....Or to go elitist all the way: Post hoc ergo propter hoc

If there is no other evidence of the cause, such as other damaged electronics, the power going out etc. it seems pretty far fetched to believe the storm was the cause.

 

[rkahl]

Again, I appreciate all the feedback. Apple took care of me, but I am lodging a complaint against the original store (the manager and genius) for putting me in such an awkward and embarrassing situation.

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Glad it worked out for you.

And I agree with you that a good service in the Apple Store would have seen their staff acknowledge your layman's theory that there may have been a connection between the storm and your malfunctioning computer, but then diligently and rigorously check for evidence of such by examining your computer. If there was no such definitive evidence, then continuing the good service on Apple's part would have seen the repair undertaken as you requested.

Just because you told them something – expressed your opinion about the nature of the cause of the problem – didn't make it a fact.

It's a shame that so many members of this forum were quick to leap on their high horses about your case.

Hater's gonna hate, not much you can do about it but laugh at how sorry their life really is.