Genius Bar appointment with iOS 7 Beta 2?

Discussion in 'iOS 7' started by saleemyas3, Jun 27, 2013.

  1. saleemyas3 macrumors regular

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    #1
    I need to take my phone in for a Genius Bar appointment to fix a hardware issue (power button doesn't work). Will it be a problem if I leave iOS7 Beta 2 on there (No UDID) or should I revert back to 6.X and then come back to 7 after they fix it? TIA
     
  2. Risco macrumors 68000

    Risco

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  3. mrapplegate macrumors 68030

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    #3
    I'd put iOS6 back on it if you're not a developer.
     
  4. papa8706 macrumors 6502a

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    #4
    What about if you are a developer and have an issue? Will they still touch it with iOS7?
     
  5. mrapplegate macrumors 68030

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    #5
    Why would they not? There is nothing illegal about having iOS 7 installed and your phone has an issue with it's power button. It's a hardware issue probably under warranty.
     
  6. chrf097 macrumors 68040

    chrf097

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    #6
    No.

    They aren't authorized to work on iOS 7 and they won't help you.
     
  7. mrapplegate macrumors 68030

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    #7
    I think Apple can tell the difference between a hardware issue, like a broken power button vs an iOS 7 issue. I would take mine in if my button broke.
    Now I can see if none of their diagnostic software works on iOS 7 then they might ask you to downgrade to iOS6 to diagnose the problem.
     
  8. C DM macrumors Westmere

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    #8
    Don't recall all the details at the moment, but I was under the impression that developer builds/betas are not (officially) supported.
     
  9. mrapplegate, Jun 27, 2013
    Last edited: Jun 27, 2013

    mrapplegate macrumors 68030

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    #9
    I can see that. I edited my post. If needed they might ask the user to downgrade.
    The bottom line is I think Apple would use it's brain. If I come in with a cracked screen and need a replacement, it does not matter if I have iOS 6 or 7 on it. The screen is cracked. It's simple as that. Now I doubt they will tell a registered developer to downgrade that cracked iPhone to iOS 6 in order to service it. They might, but I doubt it.
     
  10. matty.p macrumors 6502

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    #10
    No matter if it's a hardware issue or not, they won't repair a device running a developer build of iOS.
     
  11. NovemberWhiskey macrumors 68030

    NovemberWhiskey

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    #11
    I took a phone in for the same problem, and even though it was hardware, they wanted to reset the phone first to make sure it wasn't software (just protocol I guess).

    I guess you will be fine if you can restore it in the store, but if you can't, you might be out of luck. Might as well restore it at home first anyways.

    If you plan on turning the phone in, you will have to restore it anyways.
     
  12. mrapplegate macrumors 68030

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    #12
    That makes sense. If their testing software won't run on iOS 7, then they should tell you to downgrade.
     
  13. C DM macrumors Westmere

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    #13
    Or if it's simply their protocol that they are required to follow as part of their employment (whether it makes full rational sense or not).
     
  14. Jare, Jun 27, 2013
    Last edited: Jun 27, 2013

    Jare macrumors 65816

    Jare

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    #14
    They are told not to even look at a device with an iOS developer beta on it. If you're a developer, they will tell you that there are resources in the Apple Developer portal and support areas for you to use. But they will not, help you with your issue. (Unless they are feeling especially nice that day.)

    Also they will more then likely flag you in the system so that if you bring your device in without the iOS 7 beta on it, you may still not get help. (The flag will expire AFTER iOS 7 comes public.)
     
  15. mrapplegate macrumors 68030

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  16. chrf097 macrumors 68040

    chrf097

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    #16
    It's not that if there's an issue with iOS 7. I should fix my post to make it more clear. They aren't authorized to work on iOS 7 devices. It's not out yet. They can't work on machines running beta software. I somewhat common knowledge about the Genius Bar (if you're a developer).
     
  17. batting1000 macrumors 604

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    #17
    A friend of mine had water damage while running beta 1 and they replaced the device.
     
  18. DDustiNN macrumors 65816

    DDustiNN

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    #18
    It wouldn't be repaired; it would be replaced. The iPhone 5 (assuming that's what the OP has) power button is a well-known hardware defect (completely unrelated to any software at all) and they will replace it instantly, no questions asked. I got mine replaced earlier this year and it was jailbroken.

    Don't just answer if you only think you know the answer.
     
  19. Night Spring macrumors G5

    Night Spring

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    #19
    It depends -- sometimes you get a genius who is accommodating and willing to overlook the rules, or you might get someone who is strictly by the book. So don't take the chance, and restore to iOS 6 before taking it in.
     
  20. kodeman53 macrumors 65816

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    #20
    It will take you 15 minutes to put iOS 6 back on the device.

    What's your problem with doing this?
     
  21. thegrants82 macrumors 65816

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    #21
    Wrong wrong wrong. Why on earth do you make this stuff up? My brother is an Apple genius and he is sitting here cracking up at your post. Stop saying things if you don't know what you're talking about.
     
  22. Jare macrumors 65816

    Jare

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    #22
    I used to work part time as a genius when I was in university, so please don't feed me that line about your brother.

    This is the policy we were told, and I saw it happen and had to explain to customers over and over again.

    I'll spin the question back on you, though. Why do you feel the need to make stuff like that up?
     
  23. C DM macrumors Westmere

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    #23
    Even if that might be the case there will still be tons of other geniuses who either don't know any better or think they do know better and for one reason or another (even if it's not an official one, as various people have alluded to it being in many discussions of this nature over the years) still deny working on your phone. These are human beings and everyone is prone to have their own view and mood and deal with things differently despite what might or might not be the correct or even required thing to do. Better safe than sorry.
     
  24. thegrants82 macrumors 65816

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    #24
    I call BS. Everything you said is untrue.
     
  25. Jare macrumors 65816

    Jare

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    #25
    The only reason you are saying that is because I called you out on a lie about your brother. Just move on, it's not that hard.

    This is policy. As a genius we were told to not deal with the device and to submit a ticket with the UDID in question. Did most geniuses do it? No. What we'd do instead is explain to the customer that it's a developer beta not released to the public and that there is a phone number as well as an email address developers can use located in the developer portal. If the user came back with the device on iOS 5 and the issue still persisted, I would be more then happy to help. My coworkers on the other hand weren't always as nice.
     

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