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Genius Bar appointment with iOS 7 Beta 2?
- Thread starter saleemyas3
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It still happens though, you were lucky. It's just a better bet for the OP to restore and come in so that no issues arise.
I just don't understand this logic. I am working on an App that uses the camera. If my camera were to break (as it did a few weeks ago) I couldn't get it replaced? Even though Apple clearly states in the portal that you should not be downgrading iOS software (the fact that we all know that a DFU restore will work is irrelevant). So if I'm following the letter of Apple law if my camera breaks and I'm working on an App that uses the camera I'm just screwed until iOS 7 goes public.
Not really, you can downgrade. Or you can use the telephone/email support provided to you in the iOS Developer portal.
What is the Hardware issue specifically? the I can tell you that I have had not one issue with having swapped out under warrantee and one recently replaced under apple care plus due to damage.
I have many developers over the past few years and never any pushback on true hardware issues.
I have many developers over the past few years and never any pushback on true hardware issues.
No, you can't downgrade according to Apple, which I just said above.
Again, I know that you can DFU restore, but you seem to only care about the letter of the law, in which case you can not downgrade.
iOS Dev Center said:
I guess you're trying to get smart with me so I will no longer continue to entertain your posts.
i think they just assume that your average person doesnt know what DFU is, meaning they wont be able to downgrade even though it is indeed possible.
I meant repaired yes and I didn't just 'think' that would happen. A less condescending attitude will help you miles in your life just a tip. I had a beta on a previous device that had a hardware problem, which was well known, and they wouldn't replace it and referred me to the Developer Portal.
But it seems like they state that for developers in the developer portal, so we aren't really talking about average people.
The developer agreement basically says, that said developer is on his or her own, if something happens to the phone as a result of the beta software. Said developer agrees to hold Apple harmless against damages etc.
it always confused me though since it says you can go back to previous OS versions, but you indeed can.
Agreed. There's nothing at all tricky about restoring to the current release version in iTunes: Option-Click "Restore iPad..." in iTunes --> select desired IPSW. I keep desirable IPSWs around for all our iOS devices. I tested iOS 7b2 for a few hours on my test iPad 2 this week before restoring it to 6.1.3. It took about 5 minutes each way (plus restoring installed apps).
My iPhone last year with the IOS 6 beta had an issue. I explained I was part of the developer program. They took my iPhone and gave me a brand new one fresh out the box. IOS betas are property of Apple. You pay $100.00 a year or use their product unlike jailbreaking.
went to apple with ios7 for a charger cable issue... replaced no questions. went there with a blown speaker. nope sorry... dawngrade it and then theyll fix/replace it
If you go to an Apple Store close to a university, they're generally pretty lenient. Of course they have their proper procedures and such they have to follow, but I've been to geniuses several times with say iOS 5 or 6 betas or even a jailbroken iPhone and I've never had a problem. Certainly some geniuses will follow procedure, but I feel like most of the time they're pretty cool. It all depends on the genius. Hell, last time I went with a jailbroken iOS 6 me and the guy talked the entire time about cool jailbreak tweaks we were both using or didn't know about.
Do you like just making stuff up man? They don't care if you have iOS 7. i've had a phone replaced with a Beta on it.
Why is it so hard for people to comprehend that when humans are involved experiences will vary. There's procedure to be followed which is often a good thing to go by, but invariably there will be geniuses who will bend the rules and others who won't.
Just because you or your brother or your brother's roommate, or some guy down the street or whoever had one type of experience, even multiple times, doesn't mean that it will apply to everyone else (especially in a different area).
It doesn't mean someone is making stuff up or doing something in purpose, it's just reality where things of this nature can and do happen differently for different people in different areas at different times.
That's really all there's to it.
Just because you or your brother or your brother's roommate, or some guy down the street or whoever had one type of experience, even multiple times, doesn't mean that it will apply to everyone else (especially in a different area).
It doesn't mean someone is making stuff up or doing something in purpose, it's just reality where things of this nature can and do happen differently for different people in different areas at different times.
That's really all there's to it.
Still generally won't. It's part of the terms you agree to when you download the software.
Only in cases of 100% hardware issue that could never possibly be software like physical damage will they touch it. Otherwise, you agreed to give up your support. Revert back to iOS 6 and come back.
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It's an easy thing for you to answer.
As a developer you have access to the download portal. Go read the terms of downloading beta software. The answer is right there.
When I had ios 6 beta last year I had my phone replaced no problem. The girl was actually excited to see ios 6 in person and she told me she was playing with it a bit in the back before so came out with a replacement, this was about three weeks before public launch. Then last week I had my iPhone 5 replaced due to a faulty home button, it started not pressing down all the way. I went to a different apple store than the one when I had ios 6, but again, they had no problems replacing it even though it had ios 7 beta on it. So the whole servicing a phone with a beta is definitely a YMMV kind of thing.
Put a lid on it keyboard warrior, it depends on the genius. It is better to downgrade and be certain rather than take a chance he will get turned away. Do you know how far he has to travel, no you bloody don't! Say he takes your advice and had to travel 50 miles and gets turned away....
Think before you type next time!
@Risco maybe you need to take a reading comprehension course or two before snapping off at the keyboard. The original post that I quoted said Apple will not look at the OPs phone. What I said was - Apple DID look at my phone. Therefore the claim that they absolutely will not look at it is false. And no I do not consider people's shortest distance from an Apple store when I post around here. That's absurd. Most people are smart enough to read a post and understand what was said and not jump to all sorts of conclusions buddy.
My advice? I would not take it in with an iOS 7 beta. Only because this time around, there are huge bugs that make the devices unresponsive. My power button and touchscreen have been the most problematic on my iPad. They could assume that the beta is behind your problem and turn you away.
But it really depends on what you're taking it in for. They know the kind of problems that may result from jailbreaks, so when you do take it in for those types of situations, the first thing they'll look at is your device info. But a cracked screen is a cracked screen, like someone else said.
Thy will try out your home button, so it is not a good idea to have iOS 7 running and have them see all the other issues. Downgrade it. If losing iOS 7 data is such an issue, then you're using it wrong. It's not meant for running as a daily driver to begin with.
But it really depends on what you're taking it in for. They know the kind of problems that may result from jailbreaks, so when you do take it in for those types of situations, the first thing they'll look at is your device info. But a cracked screen is a cracked screen, like someone else said.
Thy will try out your home button, so it is not a good idea to have iOS 7 running and have them see all the other issues. Downgrade it. If losing iOS 7 data is such an issue, then you're using it wrong. It's not meant for running as a daily driver to begin with.
A few things- no one on here represents apple or knows what they will or will not due. What you have are people that like to pretend they know everything and claim what they don't know as fact. These are the same people that fly off the handle in 2 seconds asking if you are a developer.
My experience has been that if you have a true hardware issue and it is could not software driven they will replace it. This has happened at the Tyson VA and Clarendon for me . Multiple people developing over the years.
On another note if you have Apple Care plus you are covered for any hardware issue. There is zero in that agreement that states that the protection is voided if you are running Company approved Beta software.
Point here- is go to the store and make your case. If it is truly the hardware issue that in no way can be connected to software it will be corrected. Or you can simply downgrade.
My experience has been that if you have a true hardware issue and it is could not software driven they will replace it. This has happened at the Tyson VA and Clarendon for me . Multiple people developing over the years.
On another note if you have Apple Care plus you are covered for any hardware issue. There is zero in that agreement that states that the protection is voided if you are running Company approved Beta software.
Point here- is go to the store and make your case. If it is truly the hardware issue that in no way can be connected to software it will be corrected. Or you can simply downgrade.