I finally decided to try and get my one year old iPhone 4 swapped out at the Apple Store. The home button has been acting up for awhile but has been getting progressively worse. Strangely, it would not respond in the mornings and seemed to get better as the day progressed. So, I made my appointment at my local Apple Store and finally got a swap but not before getting a bit pissed by the misinformation they are spreading. After first getting grilled on whether or not the phone had been in water or if my "kids had been chewing on it", the guy claimed that all of the apps displayed in the bottom task list were "making the phone unresponsive" so he closed all of them. I said that those apps ARE NOT all running and I shut my phone off every night. He said that the iPhone relaunches all of them when you reboot. Yeah, right. So all 100 or so apps in that list are running on this little phone? I told him if that is the case, there is a major design flaw with the OS. He said nothing and then tried to blame my woes on some application crashes in the logs. He then noticed I was running Skype and tried to blame the bad home button on that. I never use skype and I told him as much. After fiddling with the button for another few minutes he finally decided that it was, indeed, a mechanical problem and swapped it out. In general, I've never had a great experience with an Apple "genius".