Getting apple to repair/replace my iphone

Discussion in 'iPhone' started by eshiku, Jul 9, 2009.

  1. eshiku macrumors member

    Joined:
    Apr 2, 2009
    #1
    i have a 2g iphone that i bought from ebay. been using it for about 2 months now, and it started to act up on me. one of the issue that i have is at random, when i pick up a call i would not be able to hear the other side, and i have to restart to get it working.

    the phone is still covered by AppleCare Protection Plan, i want to bring it in to the store and have them fix this or replace it if it can't be fixed. but the thing is that i have Tmobile, i dont have a ATT sim.

    Has anyone tried bringing there phone in for warranty without a ATT sim card? did they give you problem(s)? how did you get them to repair/replace the phone? TIA for helping :)

    *btw the phone has been dropped before, there is a dent on the top left on the phone, will this void the warranty?
     
  2. jav6454 macrumors P6

    jav6454

    Joined:
    Nov 14, 2007
    Location:
    1 Geostationary Tower Plaza
    #2
    Just take your T-Mobile SIM out and take the phone to the Apple Store and explain the problem. Also, dents do not necessarily void your warranty.
     
  3. tabasco70 macrumors 6502

    Joined:
    Mar 10, 2009
    Location:
    Japan
    #3
    T-Mobile sim? If you're in the US, i'm guessing its been unlocked.
    If your device is jailbroken and running yellowsn0w/ultrasn0w or some sort of unlocking software, you need to restore your phone using iTunes.
    This erases the phone of all its contents, but you can re-sync them later.
    If you show up to Apple with a jailbroken phone, they'll void your warranty.
     
  4. thecellar macrumors regular

    Joined:
    Feb 13, 2008
    #4
    do you use headphones alot...i remember when i had my 2g, sometimes after i removed my headphones from the jack, the phone would not recognize they had been removed and i would not be able to hear anything until i inserted and removed them again..
     
  5. SFStateStudent macrumors 604

    SFStateStudent

    Joined:
    Aug 28, 2007
    Location:
    San Francisco California, USA
    #5
    +1 ^^^ It might take more than a couple times to get it working, but I remember this same situation on my v1 iPhone....
     
  6. eshiku thread starter macrumors member

    Joined:
    Apr 2, 2009
    #6
    i don't use the headset at all, so i think that wouldn't be the problem

    i restored my phone and went in today, they said he can't help me without a active At&t sim, then i tried to use my pay-as-you-go card on it. they said that won't work either..... when i was leaving, they told me that i need to bring in the same card that was used to activate this phone if i wanted to fix the phone.

    what else can i do to get them to fix it? will mail in warranty require the sim card also?
     
  7. lnguyen418 macrumors newbie

    Joined:
    Aug 16, 2009
    #7
    i'm curious to see if you got this resolved? stuck in the same boat and worried apple won't accept my non-activated locked phone. mailing it to them tomorrow...
     
  8. goMac macrumors 603

    Joined:
    Apr 15, 2004
    #8
    You need to have a sim in there to replicate the problem. You can't tell them that calls drop, and then tell them you don't have a sim for it, that doesn't make sense.

    The alternative is you tell them you jailbroke your phone, which means you get no support anyway.
     
  9. lnguyen418 macrumors newbie

    Joined:
    Aug 16, 2009
    #9
    not unless you are willing to pay for the out of warranty service.
    They're pretty nice. They just said as long as it's not in pieces, they'll replace it. I talked them into waiving the advanced replacement fee of $29 and a free pair of iphone headphones with my replacement.
    I got the broken phone free from a friend so $200 out of pocket to switch off with a iPhone and Blackberry isn't too bad. Being a ridiculous douche is just the downfall...
     

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