Getting my money back from an itunes gift card

Discussion in 'Mac Apps and Mac App Store' started by some, Aug 17, 2012.

  1. some macrumors newbie

    Joined:
    Aug 17, 2012
    #1
    Hello
    I am in Europe and have US itunes account prepaid with gift card.
    Today I got email from itunes support my account is in violation of their TOS and I must buy itunes items in country I am located and they will not provide support on the matter.
    I have over $100 on my account.
    Is there a way to get my money back ?
     
  2. MacDawg macrumors P6

    MacDawg

    Joined:
    Mar 20, 2004
    Location:
    "Between the Hedges"
    #2
    I'm sure if you contact Apple Support they will work something out
    They hardly stole your money :rolleyes:
     
  3. some thread starter macrumors newbie

    Joined:
    Aug 17, 2012
    #3
    Please do not troll.
    $100 is a lot of money for me.
    I can show you their email if you do not believe.
    I should have explained the problem started when I tried to purchase new app. So I contacted support about purchase problem first then about getting money back and this was what they responded "we are unable to provide further information".
    Apparently they blocked purchasing without any notice.
    Few weeks before I was able to purchase with no problem
     
  4. pasipple macrumors 6502a

    pasipple

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    Jun 12, 2009
  5. matrix07 macrumors 68040

    matrix07

    Joined:
    Jun 24, 2010
    #5
    hmm... this is alarming. Why do they care what store we purchased? They should provide an easy way for us to buy in as many stores as we want.

    Anyone else affected?

    Also, did you use US address?
     
  6. takeshi74 macrumors 601

    Joined:
    Feb 9, 2011
    #6
    Please don't misuse the word troll. That's not trolling. Claiming that Apple stole your money is.

    As suggested multiple times already call support.
     
  7. takezo808 macrumors member

    Joined:
    Aug 7, 2011
    #7
    Who creates an account with a pre-paid "credit" card. :rolleyes:
     
  8. matrix07 macrumors 68040

    matrix07

    Joined:
    Jun 24, 2010
    #8
    It's iTunes Gift Card, not pre-paid CC.
     
  9. macking104 macrumors 6502

    macking104

    Joined:
    Jan 14, 2003
    Location:
    California, USA
    #9
    If you are trying to use iTunes store USA in another country, you are violating the TOS... due to licensing agreements, etc...

    Same rules apply for UK, France, Uzbekistan, Vietnam, etc... stores.

    example:
    EXIGENCES LIÉES À L’UTILISATION DU SERVICE

    Ce Service est accessible aux personnes âgées de 13 ans ou plus. Si vous avez 13 ans ou plus, mais moins de 18 ans, vous devez lire le présent Contrat avec vos parents ou votre tuteur et vous assurer que vous, ainsi que vos parents ou votre tuteur, le comprenez.

    Le Service n'est disponible qu'en France. Vous vous engagez à ne pas utiliser ni tenter d’utiliser le Service en dehors de ce pays. iTunes pourra utiliser certaines technologies dans le but de vérifier votre respect de cet engagement.
     
  10. uniforms macrumors regular

    Joined:
    Oct 27, 2008
    Location:
    South Orange NJ
    #10
    This is what happens when you try to do something through the back door. If you live in the US and buy stuff through the store for the US that is a good thing. But don't expect you can buy things in another country using a gift card or a us account that is in the US. I go to Canada often and can't buy there using my us account. When one tries to get away with something they always get caught. I'm sure apple with give you a credit in your own currency at the currant exchange rates. Why didn't you just buy the card in your own country????? Just remember, do things on the up and up. Honesty always works out.
     
  11. zymeth macrumors newbie

    zymeth

    Joined:
    Jun 14, 2009
    #11
    because some stuff is only sold in the US store (or a store of a country you are not in)? (Think of netflix)

    Does a customer really have to be bullied by his/her geographical location?
     
  12. matrix07 macrumors 68040

    matrix07

    Joined:
    Jun 24, 2010
    #12
    That's true but I don't think the OP tell the whole story. He didn't tell us why Apple froze his account. There must be something wrong with his.
     
  13. MacDawg macrumors P6

    MacDawg

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    Mar 20, 2004
    Location:
    "Between the Hedges"
    #13
    Apple doesn't make arbitrary decisions concerning content selection or to freeze someone out of another country's store

    There are different laws, licensing, etc. based on country, and Apple has to abide by these and show due diligence to maintain their licenses
     
  14. gnasher729 macrumors P6

    gnasher729

    Joined:
    Nov 25, 2005
    #14
    Let's say company A has the exclusive right to sell a CD in the USA, and company B has the exclusive right to sell the same CD in the UK. iTunes Store USA has a contract with A, iTunes Store UK has a contract with B (that's why it took ages getting iTunes stores everywhere). Every time someone buys these songs from iTunes USA, Apple sends money to A. If someone in the UK buys from iTunes USA, B wouldn't be happy. And iTunes USA doesn't actually have the right to sell to the UK, while iTunes UK doesn't have the right to sell to the USA.

    Obviously, for the consumer this is a pain.
     
  15. robgendreau macrumors 68030

    Joined:
    Jul 13, 2008
    #15
    I can buy War and Peace in paperback anywhere in the world. But if I wanna buy a digital copy of certain books, or other media, it's country codes, TOS agreements, yada yada. I understand the legality, and I'm sure Apple itself would like to sell anything anywhere...it's the content providers forcing them to do this.

    It does seem odd that this can't be resolved. Why can't Apple transfer that credit to iTunes Store/Europe or wherever he is? That violates no TOS. He just can't buy in Apple USA unless he's "in" the USA (I don't believe you have to be a resident). And I'm guessing being "in" the USA via proxy server doesn't officially count...just saying.

    Rob
     
  16. matrix07, Aug 18, 2012
    Last edited: Aug 18, 2012

    matrix07 macrumors 68040

    matrix07

    Joined:
    Jun 24, 2010
    #16
    Yup. It's funny people are so quick to point out the rule. If you're a US citizen living in Japan and want to buy Mac for the first time, don't you wanna have access to US store?

    What Apple should do is transferring his purchased history & his credits to whatever country he's coming from. Plain and simple. His crime is only want to buy things, not stealing. But I still think the OP didn't tell the whole story. His account must violate some rules other than registered to the country where he doesn't belong. If I have to guess I'd say he didn't use a proper US address.
     
  17. some thread starter macrumors newbie

    Joined:
    Aug 17, 2012
    #17
    Their email says I violated “Terms of Service” nothing else.
    If you want whole story I initially created account with valid US address and credit card issued to my name on that address. At that time few years ago iTunes store did not even exist in my country so even if I wanted could not open account from there.

    Then I read reports of frauds in iTunes store and as a precaution removed my CC number, address and put fake address and funded account with gift card. This was actually per Apple employee advice that also had changed something on my account so “NONE” button became available for payment info, all fine with their TOS back then !!! And it worked with first gen. Apple TV, first iPhone and until now 2nd gen TV and 4S.

    So when last year Apple opened store in my country I noticed stupid messages on Apple TV that new store available blahblah as if they were trying to force people to switch. Few days later I put 1st gen Apple TV on VPN and that is it. iPhone when on Wifi is on VPN when on data plan it is not. Interestingly during CarrierIQ scandal when 2nd gen. AppleTV was on VPN from day one, right out of box I selected automatic time zone setup in settings and it was always finding my home country … go figure VPN does not protect against their practices.

    Since I accumulated so much content TV shows, music, apps and Apple store was not available at the time in my location I think Apple should not force me to switch. Aside lost money I already know some horror stories how such switch ends - basically you have to repurchase what available in new location (not much) and besides “free download” not always available for example:

    https://discussions.apple.com/thread/2443094?start=0&tstart=0

    Take a look on page 3 by user Jsjxyz
     
  18. matrix07 macrumors 68040

    matrix07

    Joined:
    Jun 24, 2010
    #18
    That's my suspect all along.
    FWIW, one of my friend had the exact problem a few years ago (his US address wasn't valid). What he do is explaining to Apple nicely, calmly and clearly the reason why he was using US store and that he didn't and never use account for stealing. He asked Apple to check his purchased records. Finally Apple unfroze his account and simply let him change the address.
    You may have a better shot if you're not focus on the money in the account. Also you may have a much better shot if you're not from the country that's deep in piracy, like Russia for example.

    Talk to another rep. Tell him how you love Apple products. It'll help. Good luck.
     
  19. jlc1978 macrumors 68000

    jlc1978

    Joined:
    Aug 14, 2009
    #19
    Actually, many companies have exclusive distribution rights and as a result some things may not be available or have different warranties depending on location. For example, I bought a grad school textbook in paperback in the UK that was only available at 5x the price in hardback in the US. The UK book even had a notice restricting its export. Camera gear is another example where a manufacturer may not honor a warranty except in the region it was original intended for purchase.
     
  20. CylonGlitch macrumors 68030

    CylonGlitch

    Joined:
    Jul 7, 2009
    Location:
    SoCal
    #20
    There are quite a few laws that companies have to deal with when importing electronic material into countries. Things you may never think about but they have to. Many countries do not allow the use of the color red for blood; thus if there is blood and it's red, either it can't be sold there or the color has to be changed. Another one is Nazi references; I believe Germany does not allow ANY references to Nazi's (I guess for good reason), good or bad.

    These are just a few, there are TONS of regulations. Thus to maintain good standing with governments companies bend over backwards for them to get their products sold there. Allowing someone to easily circumvent the checks means that they aren't trying and can result in fines. Thus the crack down.
     
  21. noisycats macrumors 6502a

    noisycats

    Joined:
    Jun 1, 2010
    Location:
    The 'ham. Alabama.
    #21
    Bullied? No
    Restricted? Yes
     
  22. John kelley macrumors newbie

    John kelley

    Joined:
    Jun 22, 2017
    #22
    I'm trying to get a refund on my iTunes card and having one hell of a time getting my money back having Trubel finding out how
     
  23. Tech198 macrumors G4

    Joined:
    Mar 21, 2011
    Location:
    Australia, Perth
    #23
    Usually if Apple can't satisfy with credit refunds.. (Usually they do better luck with credit cards), they make t "sound" better by offering you something else with a discount, or even for free...

    That's not exactly any better either.
     
  24. aussieinjapan macrumors member

    Joined:
    Jun 30, 2010
    #24
    Very very High and Mighty there ! Try actually living in another country (for example Japan like I do) - The itunes store doesnt have very much content at all. Thank god for netflix is all I can say. The ibookstore is just crap (and all I can say is thank god for Amazon)

    I have bought and paid for stuff with gift cards from many friends who are from the U.S. I was given those cards as birthday presents. So of course I used them in the U.S store....Oh I have an echo too - Does that make me a double criminal ????
     
  25. Tech198 macrumors G4

    Joined:
    Mar 21, 2011
    Location:
    Australia, Perth
    #25
    True, but country prevails as lack of content.... Its the same reason why you could say why do we buy overseas DVD's for the same reason..
     

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