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GF stepped on my MBP and broke display-Apple care cover it?
- Thread starter Emrtr4
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Thanks for the advice
I guess my best option would be to walk into the apple store and say that I am not sure what happened to the computer. Otherwise it seems that I am SOL. Sorry about not responding sooner, I was in China and forgot to check the thread.
She does feel bad about it though-and yes I shouldn't have left it on the floor. Generally it stays on the elevator on my desk; next to my ACD. That is where I should have left it.
I guess my best option would be to walk into the apple store and say that I am not sure what happened to the computer. Otherwise it seems that I am SOL. Sorry about not responding sooner, I was in China and forgot to check the thread.
She does feel bad about it though-and yes I shouldn't have left it on the floor. Generally it stays on the elevator on my desk; next to my ACD. That is where I should have left it.
Unfortunately, playing dumb in your given scenario won't help your case in getting your destroyed MBP fixed. Forgive me for being blunt, but even if you were james bond suave .. there is zero chance they'll fix it for you for free - the damage is too obviously accidental.
Sh*t happens. Not a big deal.
Sure go for it if you want to look like an asshat. What are you going to be implying, that the computer just self destructed as a defect? Even if your sneaky neighbor came in your back door and stood on your laptop then left w/o you knowing do you really expect APPLE to fix it for you?
Give your head a shake.
This thread makes me think of a Guns N' Roses tune:
"I used to love her, but I had to kill her
I knew I miss her
So I had to keep her
She's buried right in my back yard"
Only that song is rumored to be about Izzy's dog who had to be euthanized.
I sell around 500 laptops a year. About 10% of my customers buy accidental damage plans. The other 90% say it's a rip off. I'm perfectly happy to sell them another computer when they find out I was telling them the truth about the cost of laptop repairs and screen replacement when I asked them if they wanted to protect their laptops.
What I learned in life is to never buy accidental protection because if I do I won't take care of the product.
Take my tablet for instance: It's be driven over, fallen off a balcony, dropped into a pool, stepped on multiple times, dropped to the floor multiple times. Did I mention I didn't want those things to happen?
Now my Mac with no accidental coverage, I've babied and never dropped or done anything bad to it (not yet) *knock on wood*
Also I don't like the idea of betting on breaking something because that's technically what accidental protection is.
Had a customer ask me today if we carried LCDs for laptops. I told her know we didn't and that she would need to send it back to the manufacturer for replacement. I asked her if she had the accidental plan and she said no. She asked me how much it would be and I told her it would be around $500-700 depending on the model pc and the size of the laptop. She looked like she was going to be sick. $250 would have protected her son's laptop for three years.
I hate having to tell customers that and I have to do it a couple of times a week.
Btw, the salesforce has been instructed to stop telling customers that Macs don't get viruses and that they don't need AV software.