Ghosting problem

iPad Retina

macrumors 6502a
Original poster
Jan 6, 2013
754
58
Toronto
Hello everyone,

I bought a used MacBook Pro with retina and it has a ghosting problem mid 2012, it's out of warranty, will Apple still replace it? Or is it out of pocket
 

Samuelsan2001

macrumors 604
Oct 24, 2013
7,682
2,103
Depends where you are

Hello everyone,

I bought a used MacBook Pro with retina and it has a ghosting problem mid 2012, it's out of warranty, will Apple still replace it? Or is it out of pocket
If you are in europe or the UK you should get at least 2 years as standard due to EU consumer law. The UK gives you 6 years for any technical failures (apple hate this and certainly do not advertise it well).

If you are in the USA you may well be boned....
 

iPad Retina

macrumors 6502a
Original poster
Jan 6, 2013
754
58
Toronto
If i go into the apple store, will they recognize this as a effective screen, can i show them the test and tell them i've been using the screen saver, and it doesn't help at all? could they do a one time exception? in Canada?

was Anyone out there able to replace there screen out of warranty, when i say out of warranty, i mean like 2, 3 months or more?

I have a Mid 2012
 

mpias

macrumors newbie
Dec 12, 2005
11
2
I bought this computer as soon as it came out. I found that I had one of the displays with the ghosting problem. It took about 6 to 8 months to convince Apple to replace the clamshell. The finally did it but it wasn't easy.

I recall there being a terminal command that would let you know if you had an LG or Samsung display. At that point it was the LG displays that were causing the problem.

Even if you bought the computer secondhand and the original owner purchased AppleCare, the AppleCare can transfer over to the new owner. If that's the case then you should have no problem but if it isn't it would probably be and out of pocket cost. I don't think Apple ever acknowledged that the ghosting was a real problem. Still, it's worth a trip to the Apple Store.
 

iPad Retina

macrumors 6502a
Original poster
Jan 6, 2013
754
58
Toronto
I bought this computer as soon as it came out. I found that I had one of the displays with the ghosting problem. It took about 6 to 8 months to convince Apple to replace the clamshell. The finally did it but it wasn't easy.

I recall there being a terminal command that would let you know if you had an LG or Samsung display. At that point it was the LG displays that were causing the problem.

Even if you bought the computer secondhand and the original owner purchased AppleCare, the AppleCare can transfer over to the new owner. If that's the case then you should have no problem but if it isn't it would probably be and out of pocket cost. I don't think Apple ever acknowledged that the ghosting was a real problem. Still, it's worth a trip to the Apple Store.

Can you tell me your process?

which apple store did you go to?

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Hey, its gonna cost you the minute the warrenty expires. based on my experiences with my old mac.
Do you have Applecare?

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Can you tell me your process?

which apple store did you go to?

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Do you have Applecare?
 

cairene2011

Guest
Dec 17, 2013
140
0
Gosh, I've followed your threads in which you were trying to find a legit rMBP on craigslist and eBay. I'm so sorry you ended up with one with ghosting! :(
Perhaps it's not too late to get your money back?
You could get a less expensive and not as powerful, but instead brand-new machine from Apple that is covered by Apple Care. As I previously said, I was really incredibly happy with my little MBA during university and I'm sure you might appreciate it too in high school.
 

iPad Retina

macrumors 6502a
Original poster
Jan 6, 2013
754
58
Toronto
Not covered, since there wasn't enough people that had the problem! and didn't issue a recall for it because some people have the stinken samsung display, now it will cost $642 for this display, Great! Now What!, Im not gonna pay that, gonna call apple now. On the plus side My phone screen is getting replaced

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Hate This!
 

BasicGreatGuy

Contributor
Sep 21, 2012
11,674
10,709
In the middle of several books.
Not covered, since there wasn't enough people that had the problem! and didn't issue a recall for it because some people have the stinken samsung display, now it will cost $642 for this display, Great! Now What!, Im not gonna pay that, gonna call apple now. On the plus side My phone screen is getting replaced

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Hate This!
Crapy situation for sure.

What you are experiencing is the kind of thing many of us were trying to warn you against or help prevent, by encouraging you to buy directly from Apple in your older thread.

Seeing how you aren't the original owner and the MBP is out of warranty, I doubt Apple is going to do anything.
 

iPad Retina

macrumors 6502a
Original poster
Jan 6, 2013
754
58
Toronto
Lol, then I went back to a different store in Toronto and told him about the ghosting, and told me if you see, we'll take care of it. Going back there tomorrow, I'll give you an update!
 

iPad Retina

macrumors 6502a
Original poster
Jan 6, 2013
754
58
Toronto
I've been to busy this week, try goin to the Apple Store and make sure to make notes so other Apple stores can see them
 

fenderbass146

macrumors 65816
Mar 11, 2009
1,090
468
Northwest Indiana
Self update. Went to apple and the news when from bad to slightly better. The genius verified the issue and proceeded to tell me it would be $700+. After talking a little more he offered me another option of sending it out to Apple instead of in store. He told me that was $310 and they would look over the whole laptop for any other issues and fix those too ( find that part hard to believe). It would take 3-5 business days. Also includes 90 day warranty. Now that isn't bad however I still think I will fix it myself. I can get top cover and lcd for $300 ish then sell the screen I still have for probably at least $130.
 

iPad Retina

macrumors 6502a
Original poster
Jan 6, 2013
754
58
Toronto
Self update. Went to apple and the news when from bad to slightly better. The genius verified the issue and proceeded to tell me it would be $700+. After talking a little more he offered me another option of sending it out to Apple instead of in store. He told me that was $310 and they would look over the whole laptop for any other issues and fix those too ( find that part hard to believe). It would take 3-5 business days. Also includes 90 day warranty. Now that isn't bad however I still think I will fix it myself. I can get top cover and lcd for $300 ish then sell the screen I still have for probably at least $130.
Nice!, did you go ahead with the repair?, sorry i didn't give you an update.
 

fenderbass146

macrumors 65816
Mar 11, 2009
1,090
468
Northwest Indiana
Going to the Apple Store again for ghosting, and for the recall, and my fan

Let me know what happens....are you having problems with yours that your going in for the recall...as far as i was aware it was just for the graphics issues. I haven't really heard anyone having issues with the 650m. I was surprised it had a recall.
 

iPad Retina

macrumors 6502a
Original poster
Jan 6, 2013
754
58
Toronto
Let me know what happens....are you having problems with yours that your going in for the recall...as far as i was aware it was just for the graphics issues. I haven't really heard anyone having issues with the 650m. I was surprised it had a recall.
Nope, still not covered! We had a huge argument, and he was constantly asking why didn't you bring it back within the first year of warranty. And when i had to replace the fan that was like $80. My next stop is massionville Apple store next week.

Hows yours macbook now?