iPhone XS Max Gold XS Max chipped out of box

Discussion in 'iPhone' started by ipauldm, Sep 21, 2018.

  1. ipauldm macrumors newbie

    Joined:
    Jan 25, 2018
    #1
    D5C7C0AF-56FA-49DB-8195-2ED9FCD7646A.jpeg So....Gold max just delivered and the stainless steel frame is already showing a silver “chip” out of the box. Gutted. Anyone else have this?
     
  2. Seanm87 macrumors 6502

    Joined:
    Oct 10, 2014
    #2
    I’d be more concerned with all the crumbs between the screen and bezel :eek:
     
  3. ipauldm thread starter macrumors newbie

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    Jan 25, 2018
  4. maka344 macrumors 65816

    maka344

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    Nov 4, 2009
    Location:
    London, UK
  5. ThatiPhoneKid macrumors 6502a

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    Aug 15, 2017
    #5
    Sorry to see this, I suggest you get a replacement, 2 people now to notice imperfections out of the box
     
  6. ipauldm thread starter macrumors newbie

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    Jan 25, 2018
    #6
    Replacement ordered for delivery tomorrow from John Lewis (phew!). This one can go straight back to Apple.
     
  7. Seth Matthews macrumors 6502

    Seth Matthews

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    Location:
    The Ether
    #7
    Who is John Lewis? Also, did you do an Express Replacement?
     
  8. Matthew.H macrumors 6502

    Matthew.H

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    Sep 16, 2015
    Location:
    Norwich, UK
    #8
    John Lewis is a UK department store.
     
  9. Stuart6 macrumors member

    Stuart6

    Joined:
    Jan 30, 2017
    #9
    That's not acceptable as the price is crazy. They damn sure should have put it more effort into the durability and made sure that it does not get damaged in any form while in the factory.
     
  10. gelie macrumors 6502

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    Mar 7, 2010
    #10
    Seems like the Gold(so far) seems more susceptible to scratches.
     
  11. McDLT macrumors regular

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    Feb 11, 2006
    #11
    I personally would live with that but I don’t use cases so wear is inevitable. Nothing is perfect.
     
  12. DNichter macrumors G3

    DNichter

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    Apr 27, 2015
    Location:
    Philadelphia, PA
    #12
    Bummer, I wonder if they'll exchange it. Gold seems to have some issues early on.
     
  13. ROLLTIDE1 macrumors 68000

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    Sep 12, 2012
  14. SoundJudgment macrumors regular

    SoundJudgment

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  15. Pug72 macrumors 6502a

    Pug72

    Joined:
    Mar 18, 2012
    Location:
    England
    #15
    My Silver Max has a small scuff above the volume up button. My heart sunk when I saw it.
    It's not deep so I've polished it out with Brasso polish wadding but have sent off for a Cape Cod polishing cloth that should remove it to a mirror finish.

    Annoying but not the end of the world. If it had been deeper I'd have probably sent it back.
     
  16. sleepdeficit macrumors newbie

    Joined:
    Sep 22, 2018
    #16
    Same here on an Xs.
    There’s one at the bottom of my screen.
    Like they slipped with a screwdriver.

    It’s like a tiny chip in the frame, that also crosses the bezel up to the glass.

    Xfinity might let me replace it,
    but they’re out of stock for at least another week or two;
    and I doubt able would let me just swap it at the Apple store if they even have them in stock.


    I can see it from arms length
     
  17. Pug72 macrumors 6502a

    Pug72

    Joined:
    Mar 18, 2012
    Location:
    England
    #17
    If it's a chip, replace. Make sure you inform Apple/your seller immediately though to negate accusations of user damage.
     
  18. sleepdeficit macrumors newbie

    Joined:
    Sep 22, 2018
    #18
    Already called and have it on-file with Xfinity.
    They said since I bought it online, I won’t be able to take it to an Xfinity store. And it could be a bit before they get more.

    Apple store, I’m not sure they’d swap it since it’s not even activated yet and ordered through Xfinity.

    If it were in a spot where a case would cover it, I’d try to live with it.
    It’s right on the bottom bezel where most of the cases don’t cover though.

    Gahhh.
    It’s a 1st world problem for sure,
    but I’m paying a hell of a lot for this thing that’s supposed to be precision engineered.
     
  19. Pug72 macrumors 6502a

    Pug72

    Joined:
    Mar 18, 2012
    Location:
    England
    #19
    Apple store might be your best option if you have one locally.
    The fact you haven't activated it due to the damage is in your favour.
    May be worth looking into.
     
  20. AbSoluTc macrumors 601

    AbSoluTc

    Joined:
    Sep 21, 2008
    #20
    Of this gutts you, you need to re-evaluate your life. Does it suck? Sure. Can you exchange it and life goes on? Yes.

    Really would like to know what you would say if something actually bad happened in your life and not a small chip to the finish in your mobile. Which, can be replaced.
     
  21. sleepdeficit macrumors newbie

    Joined:
    Sep 22, 2018
    #21
    I don’t think anyone here is distraught over it.
    I’m sure OP would rather spend time on things in life that matter than this though.
    I know I would.
    Especially when we pay a premium to not have visible defects out of the box.

    Like I said though,
    1st world problems.
    Just annoying.
    Not the end of the world.
    --- Post Merged, Sep 22, 2018 ---
    Closest one is ~50 miles away
    Probably worth a call though.
    Thank you.
     
  22. sleepdeficit macrumors newbie

    Joined:
    Sep 22, 2018
    #22
    Talked to Apple.
    They put me in contact with a “Senior Advisor” who basically told me it would be a paid warranty swap and that I’d have to go through Xfinity if I didn’t want to pay for a replacement device.

    Xfinity is currently showing the next date of availability as 10/10/2018
     
  23. justinTlME macrumors 6502

    justinTlME

    Joined:
    Jul 21, 2014
    #23
    That's BS. Also, not true.
     
  24. ivanwi11iams Contributor

    ivanwi11iams

    Joined:
    Nov 30, 2014
    Location:
    Kennesaw, GA
    #24
    Nice of John Lewis to address this immediately...
     
  25. sleepdeficit, Sep 22, 2018
    Last edited: Sep 22, 2018

    sleepdeficit macrumors newbie

    Joined:
    Sep 22, 2018
    #25
    (For anyone interested)
    --- Post Merged, Sep 22, 2018 ---
    Which part?
     

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42 September 21, 2018