Really unhappy with Google right now.
After praising their return policy I'm currently on the end of an open case and I'm £300 out of pocket.
I bought the Watch 3, plus an extra band which was all part of the same order. When realising I didn't want the watch, I initiated a return via my orders and put both the watch and the band in the jiffy bag and returned.
The email I got last week said they had received my band, but nothing about the watch. I realised that the watch order was separately listed (under same order number, but still had the option to be returned) as I had initiated the return on just the band.
I called Google who said they would speak to warehouse and make them aware this is both items.
A week later (now) I have been refunded for the band, not the watch. Called Google who have been pretty unhelpful. Just told me to reply to the email from last week which was auto-generated after my call to say this was still ongoing and someone would look into it.
I can already see this ending badly. Just have a feeling. I have no way to prove I sent the watch back with it and when I've checked the return label, I thought there were two barcodes for the two items, but it looks like one barcode is the return one and the other is the item itself.
Can only hope they sort this out but I really don't see how as it's almost my word against theirs. And no, I didn't record putting both items into the bag as I didn't think I'd need to for a return.