Google Said I could Keep Nexus 5

Discussion in 'Alternatives to iOS and iOS Devices' started by Stacked, Apr 16, 2014.

  1. Stacked, Apr 16, 2014
    Last edited: Apr 16, 2014

    Stacked macrumors regular

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    #1
    Hey guys. So I ordered the red nexus 5 and then 24 hours after I had buyers regret and canceled the order. The thing is the nexus 5 came today with UPS so I called Google to see what the deal was and the long and short of it was if I decide to keep the phone I get no warranty on the device but if I send it back and repurchase I get to take advantage of warranty. So basically I get a free phone :confused: ? I feel kind of bad almost like I want to send it back so I don't feel like i'm robbing them lol:( What would you guys do or does anyone have similar stories ?
     
  2. MRU macrumors demi-god

    MRU

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    #2
    I'd send it back personally....

    Did they literally say you could keep it and they wouldn't charge you ? or is that your interpretation of what they said.... Clearly miscommunication has already happened once, are you sure it hasn't happened again.

    Forget the morality of this predicament, I'd be concerned you will likely end up paying for the device you do not want. For the sake of peace of mind, I would just send it back.
     
  3. Oohara macrumors 68020

    Oohara

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    #3
    So they really didn't charge you? Consider yourself lucky, keep the phone, and enjoy it! Your intention wasn't to steal anything, and Google has enough cash already, so....:cool:
     
  4. Stacked thread starter macrumors regular

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    #4

    They literally said i'm getting the refund if I decide to keep it or send it back and that if i keep it I won't be able to get warranty service on it.
     
  5. MRU, Apr 16, 2014
    Last edited: Apr 16, 2014

    MRU macrumors demi-god

    MRU

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    #5
    If that's what they said, I'd ask them for that in writing / email as confirmation. Otherwise it's your word against a customer service rep.

    But if they are being straight with you, then keep it clearly with their blessing.
     
  6. Oohara macrumors 68020

    Oohara

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    #6
    Well, I guess I would also be careful considering this. You might have talked to a clueless sales rep and tomorrow another one calls you with different news... At least I'd keep it wrapped for a few days...and I'd make damn sure they've told you they're not sitting on your credit card number and will still charge you.
     
  7. MRU macrumors demi-god

    MRU

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    #7
    Yep exactly.....

    One word against another, and literally seen this before where they do not have to honor what the customer service rep said if that rep went beyond their remit.

    So unless you get them to confirm they won't charge you, be very careful....
     
  8. Lloydbm41 macrumors 68040

    Lloydbm41

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    #8
    Check your credit card balance online every day until your next statement. If you are not charged after 30 days or one statement cycle, you should be clear. Then I would feel safe to unbox it.
     
  9. Stacked thread starter macrumors regular

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    #9
    The amount is on my credit card but as a temporary authorization. I guess i'll watch it to see if it posts or falls off and then decide what to do. I mean if I get to keep the phone and also my money I don't know if i could sleep at night. Maybe i'm just weird
     
  10. Oohara macrumors 68020

    Oohara

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    #10
    Well, if you feel bad about keeping it then send it back man. Having a conscience is not weird at all :)

    However I would still wait to see that the money doesn't get withdrawn. You may have a conscience, but I wouldn't bet on Google's sales department having one ;)
     
  11. Sensamic macrumors 68030

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    #11
    They will charge you eventually.

    Seriously doubt they will give it to you for free.
     
  12. PDFierro macrumors 68040

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    #12
    This happens all the time. I'm sure you'll see an actual charge appear on your card soon.
     
  13. richwoodrocket macrumors 68020

    richwoodrocket

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    #13
    IF this is legit, that is awesome getting a nexus 5 for free
     
  14. Dontazemebro macrumors 68020

    Dontazemebro

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    #14
    That sounds rather dubious or just straight up lack of knowledge on Google's part. They're not in the business of just giving away $300+ electronic devices.

    The glass half empty in me says don't believe what the rep says. I would get further confirmation or either send the device back.
     
  15. Stacked thread starter macrumors regular

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    #15
    Update guys

    The whole situation didn't sit well with me so I called back and they forwarded me to a shipping specialist and he didn't outright say send it back but they would appreciate if I did and that they would cover any shipping expenses if I decided to repurchase in the future. They sent me a shipping label to drop it off at UPS. I feel better :)
     
  16. Dontazemebro macrumors 68020

    Dontazemebro

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    #16
    Kudos, that was very stand up of you.
     
  17. ucfgrad93 macrumors P6

    ucfgrad93

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    #17
    Agreed. I would send it back for this reason as well.

    Well done, sir.:D
     
  18. Cod3rror macrumors 68000

    Cod3rror

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    #18
    You could've probably kept it but then conscience would bother you. Plus when a company provides a good service with problem free returns/refunds, you should not rip them off.
     
  19. Switchback666 macrumors 68000

    Switchback666

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    #19
    I remember when I got my nexus 4 Google actually charged my card like 2 weeks after I got the phone.
     
  20. jeffe macrumors 6502a

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    #20
    http://lifehacker.com/5969021/what-should-i-do-when-a-company-makes-a-mistake-in-my-favor
     
  21. Sensamic macrumors 68030

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    #21
    I would have definitely kept it.

    Are you kidding me?? A free Nexus 5!!

    Google won't go bankrupt if you hadn't send it back. C'mon now!
     
  22. Switchback666 macrumors 68000

    Switchback666

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    #22
    I think it was just a rep giving wrong information.
     
  23. Jibbajabba macrumors 65816

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    #23
    If they'd charge him though - the whole "no warranty" comment is pointless ...
     
  24. maflynn Moderator

    maflynn

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  25. mattopotamus macrumors G5

    mattopotamus

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    #25
    If google straight up told me I was getting a refund whether I decided to keep the phone or not....you bet your ass I would keep the phone. I would ask for an email confirmation, but I surely would keep it.

    How could you not sleep good knowing you got a free phone? I could attack on so many levels haha :)
     

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