Google Said I could Keep Nexus 5

Stacked

macrumors regular
Original poster
Oct 9, 2012
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Hey guys. So I ordered the red nexus 5 and then 24 hours after I had buyers regret and canceled the order. The thing is the nexus 5 came today with UPS so I called Google to see what the deal was and the long and short of it was if I decide to keep the phone I get no warranty on the device but if I send it back and repurchase I get to take advantage of warranty. So basically I get a free phone :confused: ? I feel kind of bad almost like I want to send it back so I don't feel like i'm robbing them lol:( What would you guys do or does anyone have similar stories ?
 
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MRU

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Aug 23, 2005
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Hey guys. So I ordered the red nexus 5 and then 24 hours after I had buyers regret and canceled the order. The thing is the nexus 5 came today with UPS so I called Google to see what the deal was and the long and short of it was if I decide to keep the phone I get no warranty on the device but if I send it back and repurchase I get to take advantage of warranty. So basically I get a free phone :confused: ? I feel kind of bad almost like I want to send it back so I don't feel like i'm robbing them lol:( What would you guys do ?
I'd send it back personally....

Did they literally say you could keep it and they wouldn't charge you ? or is that your interpretation of what they said.... Clearly miscommunication has already happened once, are you sure it hasn't happened again.

Forget the morality of this predicament, I'd be concerned you will likely end up paying for the device you do not want. For the sake of peace of mind, I would just send it back.
 

Oohara

macrumors 68030
Jun 28, 2012
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Hey guys. So I ordered the red nexus 5 and then 24 hours after I had buyers regret and canceled the order. The thing is the nexus 5 came today with UPS so I called Google to see what the deal was and the long and short of it was if I decide to keep the phone I get no warranty on the device but if I send it back and repurchase I get to take advantage of warranty. So basically I get a free phone :confused: ? I feel kind of bad almost like I want to send it back so I don't feel like i'm robbing them lol:( What would you guys do or does anyone have similar stories ?
So they really didn't charge you? Consider yourself lucky, keep the phone, and enjoy it! Your intention wasn't to steal anything, and Google has enough cash already, so....:cool:
 

Stacked

macrumors regular
Original poster
Oct 9, 2012
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I'd send it back personally....

Did they literally say you could keep it and they wouldn't charge you ? or is that your interpretation of what they said....

They literally said i'm getting the refund if I decide to keep it or send it back and that if i keep it I won't be able to get warranty service on it.
 

MRU

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They literally said i'm getting the refund if I decide to keep it or send it back and that if i keep it I won't be able to get warranty service on it.
If that's what they said, I'd ask them for that in writing / email as confirmation. Otherwise it's your word against a customer service rep.

But if they are being straight with you, then keep it clearly with their blessing.
 
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Oohara

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Jun 28, 2012
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Forget the morality of this predicament, I'd be concerned you will likely end up paying for the device you do not want. For the sake of peace of mind, I would just send it back.
Well, I guess I would also be careful considering this. You might have talked to a clueless sales rep and tomorrow another one calls you with different news... At least I'd keep it wrapped for a few days...and I'd make damn sure they've told you they're not sitting on your credit card number and will still charge you.
 

MRU

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Well, I guess I would also be careful considering this. You might have talked to a clueless sales rep and tomorrow another one calls you with different news... At least I'd keep it wrapped for a few days...and I'd make damn sure they've told you they're not sitting on your credit card number and will still charge you.
Yep exactly.....

One word against another, and literally seen this before where they do not have to honor what the customer service rep said if that rep went beyond their remit.

So unless you get them to confirm they won't charge you, be very careful....
 

Lloydbm41

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Oct 17, 2013
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Central California
Hey guys. So I ordered the red nexus 5 and then 24 hours after I had buyers regret and canceled the order. The thing is the nexus 5 came today with UPS so I called Google to see what the deal was and the long and short of it was if I decide to keep the phone I get no warranty on the device but if I send it back and repurchase I get to take advantage of warranty. So basically I get a free phone :confused: ? I feel kind of bad almost like I want to send it back so I don't feel like i'm robbing them lol:( What would you guys do or does anyone have similar stories ?
Check your credit card balance online every day until your next statement. If you are not charged after 30 days or one statement cycle, you should be clear. Then I would feel safe to unbox it.
 

Stacked

macrumors regular
Original poster
Oct 9, 2012
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The amount is on my credit card but as a temporary authorization. I guess i'll watch it to see if it posts or falls off and then decide what to do. I mean if I get to keep the phone and also my money I don't know if i could sleep at night. Maybe i'm just weird
 

Oohara

macrumors 68030
Jun 28, 2012
2,627
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The amount is on my credit card but as a temporary authorization. I guess i'll watch it to see if it posts or falls off and then decide what to do. I mean if I get to keep the phone and also my money I don't know if i could sleep at night. Maybe i'm just weird
Well, if you feel bad about keeping it then send it back man. Having a conscience is not weird at all :)

However I would still wait to see that the money doesn't get withdrawn. You may have a conscience, but I wouldn't bet on Google's sales department having one ;)
 

Sensamic

macrumors 68030
Mar 26, 2010
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They will charge you eventually.

Seriously doubt they will give it to you for free.
 

PDFierro

macrumors 68040
Sep 8, 2009
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The amount is on my credit card but as a temporary authorization. I guess i'll watch it to see if it posts or falls off and then decide what to do. I mean if I get to keep the phone and also my money I don't know if i could sleep at night. Maybe i'm just weird
This happens all the time. I'm sure you'll see an actual charge appear on your card soon.
 

Dontazemebro

macrumors 68020
Jul 23, 2010
2,173
0
I dunno, somewhere in West Texas
That sounds rather dubious or just straight up lack of knowledge on Google's part. They're not in the business of just giving away $300+ electronic devices.

The glass half empty in me says don't believe what the rep says. I would get further confirmation or either send the device back.
 

Stacked

macrumors regular
Original poster
Oct 9, 2012
164
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Update guys

The whole situation didn't sit well with me so I called back and they forwarded me to a shipping specialist and he didn't outright say send it back but they would appreciate if I did and that they would cover any shipping expenses if I decided to repurchase in the future. They sent me a shipping label to drop it off at UPS. I feel better :)
 

Dontazemebro

macrumors 68020
Jul 23, 2010
2,173
0
I dunno, somewhere in West Texas
Update guys

The whole situation didn't sit well with me so I called back and they forwarded me to a shipping specialist and he didn't outright say send it back but they would appreciate if I did and that they would cover any shipping expenses if I decided to repurchase in the future. They sent me a shipping label to drop it off at UPS. I feel better :)
Kudos, that was very stand up of you.
 

ucfgrad93

macrumors P6
Aug 17, 2007
17,539
8,164
Colorado
Forget the morality of this predicament, I'd be concerned you will likely end up paying for the device you do not want. For the sake of peace of mind, I would just send it back.
Agreed. I would send it back for this reason as well.

Update guys

The whole situation didn't sit well with me so I called back and they forwarded me to a shipping specialist and he didn't outright say send it back but they would appreciate if I did and that they would cover any shipping expenses if I decided to repurchase in the future. They sent me a shipping label to drop it off at UPS. I feel better :)
Well done, sir.:D
 

Cod3rror

macrumors 68000
Apr 18, 2010
1,745
36
Update guys

The whole situation didn't sit well with me so I called back and they forwarded me to a shipping specialist and he didn't outright say send it back but they would appreciate if I did and that they would cover any shipping expenses if I decided to repurchase in the future. They sent me a shipping label to drop it off at UPS. I feel better :)
You could've probably kept it but then conscience would bother you. Plus when a company provides a good service with problem free returns/refunds, you should not rip them off.
 

jeffe

macrumors 6502a
Feb 17, 2008
595
49
Update guys

The whole situation didn't sit well with me so I called back and they forwarded me to a shipping specialist and he didn't outright say send it back but they would appreciate if I did and that they would cover any shipping expenses if I decided to repurchase in the future. They sent me a shipping label to drop it off at UPS. I feel better :)
According to the Federal Trade Comission, unordered merchandise that is shipped to your home is yours to keep and can be considered a free gift.
http://lifehacker.com/5969021/what-should-i-do-when-a-company-makes-a-mistake-in-my-favor
 

Sensamic

macrumors 68030
Mar 26, 2010
2,598
280
I would have definitely kept it.

Are you kidding me?? A free Nexus 5!!

Google won't go bankrupt if you hadn't send it back. C'mon now!
 

mattopotamus

macrumors G5
Jun 12, 2012
13,224
3,360
If google straight up told me I was getting a refund whether I decided to keep the phone or not....you bet your ass I would keep the phone. I would ask for an email confirmation, but I surely would keep it.

How could you not sleep good knowing you got a free phone? I could attack on so many levels haha :)