Oh yeah, they're truly terrible. I live in a country where Google doesn't even sell their phones officially. When I had issues with the google Assistant on my imported Pixel 3XL, Google's customer service was extremely persistent in fixing the issue. They called me back twice, ran me through every possible scenario they could think of and eventually got me a new phone free of charge. Last time I had an issue with Apple hardware (and trust me, I had plenty of that), they attempted a repair (allegedly), I got the product back unfixed. I took it back to the Apple Store where they tried again - after I hadn't heard from them for over a month, I ended up writing to Tim Cook personally, upon which customer services eventually agreed to get me a new device. The latter part was great, the former was a total nightmare. So don't tell me Apple has better customer service than Google.
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