So spoke with a rep well a senior advisor she told me they were wrong and have to match or exceed my last pc and they didn't cause the dGpu so she's gonna call the apple store tomorrow when they open and I can probably get the higher end model most likely from what it sounded like from her.
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Got a brand new MacBook Pro retina replacement
- Thread starter jetlitheone
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So spoke with a rep well a senior advisor she told me they were wrong and have to match or exceed my last pc and they didn't cause the dGpu so she's gonna call the apple store tomorrow when they open and I can probably get the higher end model most likely from what it sounded like from her.
Lucky you! 1450 + a little headache and time of getting machines fixed/swapped and you landed a 2600 dollar machine
You should have ASKED…! 😀😀
The last time my 2007 8-core 3.0GHz Mac Pro went dead and Apple couldn't repaired it, I was offered a 2009 8-core 2.26GHz Mac Pro replacement… I was like what the heck… 3.0GHz down to 2.26GHz…? I ended up asking them for a 2.66GHz instead, they happily complied… 😛😛
I bet it's a stronger point for you to ask for a dedicated graphics chip than me asking for an ever-slightly faster processor, no…?
I actually have the same experience as the OP. My mid 2010 machine had 3 main repairs, plus another because one of the repairs 'completed' by a 'certified retailer' made things even worse. I took it in just before the three years Applecare expired and they gave me the early 2013 15" machine, because it was before the recent refresh.
At first I was a little hesitant because I wasn't sure whether I should look into the refreshed models, but after waiting patiently with it still sealed in the box, and watching the Apple conference a couple of weeks back, finding out they were getting rid of the dGPU and that it wasn't the upgrade it was being bigged up to be, I just said screw it, bust it out the box and cracked on with using it. Am happy with it, and the service I recieved the many times I went.
The 'certified retailer' on the other hand... They refused to replace the screen because it had already been replaced once (I overheard the 'higher up' guy talking to the technician I was on the line with, he actually said - 'well it's already been done once it's his own fault' - unbelievable!) They also claimed to have fixed my DVD drive and sent it back as 'repaired' (they didn't even touch it) and instead decided to break the logic board when fixing the machine back together, and of course they kept quiet about it. I guess it worked in my favor however, was another repair to add to the tally.
Thankfully the proper Apple store were absolutely superb. Apart from the wait time and the gurus seeing people who just strolled in rather than seeing people who took the time to book an appointment (I always do) they were brilliant.
At first I was a little hesitant because I wasn't sure whether I should look into the refreshed models, but after waiting patiently with it still sealed in the box, and watching the Apple conference a couple of weeks back, finding out they were getting rid of the dGPU and that it wasn't the upgrade it was being bigged up to be, I just said screw it, bust it out the box and cracked on with using it. Am happy with it, and the service I recieved the many times I went.
The 'certified retailer' on the other hand... They refused to replace the screen because it had already been replaced once (I overheard the 'higher up' guy talking to the technician I was on the line with, he actually said - 'well it's already been done once it's his own fault' - unbelievable!) They also claimed to have fixed my DVD drive and sent it back as 'repaired' (they didn't even touch it) and instead decided to break the logic board when fixing the machine back together, and of course they kept quiet about it. I guess it worked in my favor however, was another repair to add to the tally.
Thankfully the proper Apple store were absolutely superb. Apart from the wait time and the gurus seeing people who just strolled in rather than seeing people who took the time to book an appointment (I always do) they were brilliant.
No worries, glad it worked out.
Quite the upgrade you're getting. Maybe my 2011 15" cMBP will die and they'll give me an rMBP since they cMBP's are gone lol.
simon48
macrumors 65816
If I were you I would have chewed out that "certified retailer" soooo bad. At least it ended happily for you thanks to Apple.
Yeah I mean it worked out in my favour in the end as it counted as another repair, but they're a terrible store. Extremely rude when I took in the machine and weren't helpful whatsoever. They literally told me to go to the proper store. Of course all the gurus I spoke to at the proper store made it very, very clear that they're nothing to do with that 'other' store!
What should I have done?