iPad Got my ipad mini retina and ipad air

[ZBoater]

Higher prices for the rest of us. Costco used to have a generous return policy too but people abused it. People casually buying each with the intention of returning one... people buying 2-3 so that they can pick the one with the best screen, etc..... all of those returned iPads don't disappear, they end up having to get shipped back, refurbished and listed for sale at a lower price, which results in a much higher cost for Apple which they must pass on to consumers.

Fortunately OCD freaks make up a relatively small segment of the overall population.

No. Apple wants you to be happy with your purchase. They don't want you to be stuck with a device you don't like. Your reasoning may apply to other vendors, but Apple's pricing structure is built differently, and their profit margins allow for this. And, like you say, this is not something most people do anyway.

They get you with your iTunes purchases on the back end, so don't worry about Apple profits. They are doing just fine.

 

[applesith]

You can return an open/used product within 14 days for full refund??

 

[AdonisSMU]

No. Apple wants you to be happy with your purchase. They don't want you to be stuck with a device you don't like. Your reasoning may apply to other vendors, but Apple's pricing structure is built differently, and their profit margins allow for this. And, like you say, this is not something most people do anyway.

They get you with your iTunes purchases on the back end, so don't worry about Apple profits. They are doing just fine.

Well said.

 

[netnothing]

You can return an open/used product within 14 days for full refund??

Yes.

http://store.apple.com/us/help/returns_refund

It's a nice update a few years ago to Apple's policy. Basically, you have 14 days (30 for an iPhone) to use it and you can return it no questions asked.

This is also nice in that, if you have a product with an issue within the 14 days.....don't go to the genius bar. They'll try to have it fixed. Just return it and get a new one.

-Kevin

 

[asleep]

My iPad Air

Number of primes up to: 1000000 is 78498, counted in 0.245 secs.

For comparison, my 2013 MBA i7

Number of primes up to: 1000000 is 78498, counted in 0.192 secs

My 5s did .274 seconds.

 

[jmpage2]

No. Apple wants you to be happy with your purchase. They don't want you to be stuck with a device you don't like. Your reasoning may apply to other vendors, but Apple's pricing structure is built differently, and their profit margins allow for this. And, like you say, this is not something most people do anyway.

They get you with your iTunes purchases on the back end, so don't worry about Apple profits. They are doing just fine.

If what you were saying was true then Apple would not be doing in store repairs on iPods, iPhones and iPads in order to reduce the cost of simply swapping those products out.

Swapping out for a minty fresh (or freshly refurbished) product certainly makes people happier about their expensive Apple purchase vs. waiting for an in-store repair.

The only reason Apple would do this is to improve profit margins.

Your assertion that Apple doesn't mind you doing many device returns because they want you to be happy implies that you have insider knowledge into their decision making process, which I am skeptical of.... the reality that we know is that Apple ANTICIPATES a certain amount of this but that doesn't mean they are happy about it or aren't willing to do things to cut down on it.

 

[stylinexpat]

Yes.

http://store.apple.com/us/help/returns_refund

It's a nice update a few years ago to Apple's policy. Basically, you have 14 days (30 for an iPhone) to use it and you can return it no questions asked.

This is also nice in that, if you have a product with an issue within the 14 days.....don't go to the genius bar. They'll try to have it fixed. Just return it and get a new one.

-Kevin

The least they could do with the profit margins that they have and the least they could do since they offer practically nothing to their share holders.

 

[bobby68]

My old iPad Mini:
Number of primes up to: 1000000 is 78498, counted in 9.241 secs. Ouch!

My Late 2009 iMac 3.06 GHz Intel Core Duo 2:
Number of primes up to: 1000000 is 78498, counted in 0.186 secs.


Both in Safari.

 

[nStyle]

The least they could do with the profit margins that they have and the least they could do since they offer practically nothing to their share holders.

Making millions of your shareholders rich through growth and then offering a dividend starting last year isn't doing anything for your shareholders?

I disagree.

That said, I would never feel bad about returning any device to Apple. Worse case scenario they resell as refurbished and still make money. They know they aren't going to lose money so don't worry about them. It's cute that some people are worried about things like that though.

 

[Mosi]

That said, I would never feel bad about returning any device to Apple. Worse case scenario they resell as refurbished and still make money. They know they aren't going to lose money so don't worry about them. It's cute that some people are worried about things like that though.

I feel that they would use these returned devices as spares used at the Genius Bar so it's not really a loss for Apple

 

[MisterPunchy]

My iPad Air

Number of primes up to: 1000000 is 78498, counted in 0.245 secs.

For comparison, my 2013 MBA i7

Number of primes up to: 1000000 is 78498, counted in 0.192 secs

Holy crap. My iPad Air does 0.245 secs... My wife's original iPad Mini does 9.083... Both on iOS 7. Can't be a safari difference, right? That's all processor power difference?

 

[applesith]

Yes.

http://store.apple.com/us/help/returns_refund

It's a nice update a few years ago to Apple's policy. Basically, you have 14 days (30 for an iPhone) to use it and you can return it no questions asked.

This is also nice in that, if you have a product with an issue within the 14 days.....don't go to the genius bar. They'll try to have it fixed. Just return it and get a new one.

-Kevin

Good to know! I might try out a mini during my commute for a week now.

 

[webworks415]

I also ordered a mini, although I love the Air, I always wanted to try out a mini retina. Might just keep it for use as a living room tablet to control Apple TV/Sonos. If I don't only end up with one.

You can return an open/used product within 14 days for full refund??

The Holiday return window is longer if you bought something from the Apple online store.

Items purchased at the Apple Online Store that are received between November 1, 2013 and December 25, 2013, may be returned through January 7, 2014. Please note that all other terms and conditions provided in the Apple Online Store Sales and Refunds Policy are still applicable with respect to such items purchased. All purchases made after December 25, 2013 are subject to the Standard Return Policy.

http://store.apple.com/us/help/returns_refund

 

[Macalway]

As far as returns go, it all depends on you.

Some people are just total *******s, and have no clue that they are, which in way, sort of makes it moot anyway ( anyone following this idiotic logic?)

Anyway, just don't overdo it

 

[wild05kid05]

Would be helpful to others if you take photos of the screen color difference using sone hi-res wallpapers.

 

[HeyGreggie]

I have to decide between portability and screen space.......

and you couldn't determine that in the store?

----------

I still don't understand why people would purchase a product with the intention of returning it. Why not simply go to a store and try it out for yourself?

That's what kills me. Outside of folks going and buying ipads to destroy them, take them apart for tutorials for the interweb. I watched a three minute clip of a group of guys attempting to burn an ipad Air by dousing it with gasoline.

 

[ZBoater]

If what you were saying was true then Apple would not be doing in store repairs on iPods, iPhones and iPads in order to reduce the cost of simply swapping those products out.

Swapping out for a minty fresh (or freshly refurbished) product certainly makes people happier about their expensive Apple purchase vs. waiting for an in-store repair.

The only reason Apple would do this is to improve profit margins.

Your assertion that Apple doesn't mind you doing many device returns because they want you to be happy implies that you have insider knowledge into their decision making process, which I am skeptical of.... the reality that we know is that Apple ANTICIPATES a certain amount of this but that doesn't mean they are happy about it or aren't willing to do things to cut down on it.

Ummm no.

I'd rather have my product repaired and keep my data intact.

And no, they're not Happy. I said they want YOU to be happy. They tolerate that in the name of customer service. I don't need insider knowledge to say this. I only need to observe their ACTUAL behavior.

 

[TJ61]

Holy crap. My iPad Air does 0.245 secs... My wife's original iPad Mini does 9.083... Both on iOS 7. Can't be a safari difference, right? That's all processor power difference?

I got 9.1 s on my first gen mini, too. It's definitely browser dependent, though, as I got about 16s(!) using either Chrome, Perfect Web, or Mercury.

That's gonna make it a little harder to hold off on an upgrade!

 

[Dave-Z]

And no, they're not Happy. I said they want YOU to be happy. They tolerate that in the name of customer service. I don't need insider knowledge to say this. I only need to observe their ACTUAL behavior.

I can agree with this.

I once spoke with Apple corporate about my rMBP. The lady was professional, offered a few courses of action (which I politely explained I was not comfortable with). She then simply told me that all she wanted was to make sure I was a happy customer and asked what I would like.

Apple's not like other companies. They've repeatedly said they want to provide customers with products that enrich their (the customers') lives.

 

[ZBoater]

Apple's not like other companies. They've repeatedly said they want to provide customers with products that enrich their (the customers') lives.

Which is why, at least in my case, and I am sure in many others, I am spending OODLES of dollars with them.

I remember dropping my brand spanking 1 week old iPad 3 on the floor and shattering the glass. I don't think they had AppleCare+ for iPads back then. I was devastated. I relied on my iPad for a LOT (especially work). So I went to the store with a plan. I would buy another iPad, ask that the broken one be repaired, pay for the repair, and when I got it back I would sell it on eBay. That way I would have uninterrupted use of my iPad.

The Genius asked what happened, and I said "I dropped it". This was 1 week after launch. She said "well, that's refreshing!". "Huh?". "You should hear the stories I hear about screens just breaking themselves!" she said. She walked back and brought a brand new iPad and replaced it at no charge.

She didn't have to do that. I was prepared to pay. But she did. And now I am an Apple fan. Not a fanboy, but a fan. I bought an MBA (two now), a TB display, switched from Windows to OS X (mostly, not 100%) and now will buy donkey excrement with the Apple logo on it. I guess that does make me a fanboy. Hmmmm....

 

[darngooddesign]

I'm just asking why you would bother to buy 1, let alone both, if you were still undecided.

How are you going to decide which works best for you in your day to day if you don't have both to use?

 

[bry223]

Because a 10 minute trial with the thing tied to a desk is not the same as a 14 day trial in your normal routine. As long as Apple policy allows it...

This ladies and gents is why most retailers are going the route of having stricter return policies.

 

[ZBoater]

This ladies and gents is why most retailers are going the route of having stricter return policies.

http://store.apple.com/us/browse/open/salespolicies

"We fundamentally believe you will be thrilled with the products you purchase from the Apple Store. That’s because we go out of our way to ensure that they’re designed and built to be just what you need. We understand, however, that sometimes a product may not be what you expected it to be. In that unlikely event, we invite you to review the following terms related to returning a product...."

So what, I'm supposed to keep an iPad I don't like or not buy it unless I'm absolutely sure?

http://www.apple.com/pr/library/2013/10/28Apple-Reports-Fourth-Quarter-Results.html

"Apple® today announced financial results for its fiscal 2013 fourth quarter ended September 28, 2013. The Company posted quarterly revenue of $37.5 billion and quarterly net profit of $7.5 billion"

That's $7.5 BILLION in NET PROFIT, in three months.

So no, I don't think they will be changing their policy any time soon. It seems to be working just fine for them.

 

[Fattytail]

This ladies and gents is why most retailers are going the route of having stricter return policies.

Could've fooled me. Most retailers these days in the US still seem to offer pretty generous return policies.

 

[Velin]

So what, I'm supposed to keep an iPad I don't like or not buy it unless I'm absolutely sure?

http://www.apple.com/pr/library/2013/10/28Apple-Reports-Fourth-Quarter-Results.html

"Apple® today announced financial results for its fiscal 2013 fourth quarter ended September 28, 2013. The Company posted quarterly revenue of $37.5 billion and quarterly net profit of $7.5 billion"

That's $7.5 BILLION in NET PROFIT, in three months.

So no, I don't think they will be changing their policy any time soon. It seems to be working just fine for them.

People said the very same thing about REI's return policy. Well here is what REI did in response to abuse, seriously curtailing a previously generous return policy, and thus everyone suffered.

And in response to your point about profits, Costco is an enormously profitable retailer, yet they too changed their return policy to curb abuses. I don't give a damn how much money a company makes -- they have a fiduciary duty to shareholders to not waste corporate assets. That money is shareholder's money, not Apple's money. This is black-letter law. If money is being wasted due to return abuse, it will be curtailed. Period.

And people who buy multiple new products with the express intent of returning one or more of them after a "trial" period, wasting time and money with purposefully superfluous purchases, they should be excised from Apple's return policy.