Got my NEW 2016 15" MacBook Pro...SCRATCH right out of the box?

Discussion in 'MacBook Pro' started by RandomRazer, Nov 29, 2016.

  1. RandomRazer Suspended

    Joined:
    Jun 14, 2016
    #1
    Has anyone else had comsmetic problems like this with your new 2016 macbooks? what did apple do? i know they would likely just replace it but i dont want to wait another month AGAIN :(

    IMG_0511.jpg IMG_0510.jpg
     
  2. Grolubao macrumors 65816

    Grolubao

    Joined:
    Dec 23, 2008
    Location:
    London, UK
    #2
    If you want it to get replaced, you'll need to wait another month. Your choice
     
  3. bizack macrumors 6502

    Joined:
    Apr 21, 2009
    #3
    If you look at some other posts related to this, it's supposed to be that way. It helps indicate the left and right side of the computer for repair purposes.
     
  4. RandomRazer thread starter Suspended

    Joined:
    Jun 14, 2016
    #4
    thats not funny. my 3700 dollar computer is scratched right out of the box :( :( :(
    --- Post Merged, Nov 29, 2016 ---
    ....really?
     
  5. ManuCH macrumors 6502

    Joined:
    May 7, 2009
    Location:
    Switzerland
    #5
    Actually no, if you send it back because it has a defect, you'll jump to the front of the line and will likely get a new one within 10 days or so.
     
  6. paaj macrumors member

    paaj

    Joined:
    Oct 27, 2016
    #6
    Contact Apple, I'm sure they can work something out.
     
  7. charlOOsi macrumors newbie

    Joined:
    Nov 10, 2013
    #7
    Yeah my first tbMBP Silver one had the same exact scratch out of the box in right below the right speaker grill. Seems to be the two most common places for the scratches to be present: either left or right bottom speaker grill. Anyway, I returned it and luckily I already had another tbMBP that I ordered via online. No way am I going to have that staring at me for the next 5 years.
     
  8. bizack macrumors 6502

    Joined:
    Apr 21, 2009
    #8
    Sorry, yeah, that sucks. You should definitely get it replaced.
     
  9. RandomRazer thread starter Suspended

    Joined:
    Jun 14, 2016
    #9
    in your case you had a second one on order, they didnt actually replace it ?

    thanks
     
  10. charlOOsi macrumors newbie

    Joined:
    Nov 10, 2013
    #10
    I purchased one in store (the silver base model) and I had ordered the space gray 460 radeon online. I was debating between the two. The base model had the scratch so I already knew I was going to return it once my space grey got here.
     
  11. derekwg macrumors newbie

    Joined:
    Nov 2, 2013
    #11
    I got the scratch also on my 15" BTO,chatted with Apple they said cosmetic defects not covered under warranty and told me to go Genius Bar for them to evaluate!!!!!!what is this?expect me to accept manufacturing flaw expensive device ??
     
  12. RandomRazer thread starter Suspended

    Joined:
    Jun 14, 2016
    #12
    Is it under 14 days? got a pic?
     
  13. derekwg macrumors newbie

    Joined:
    Nov 2, 2013
    #13
    Exactly same spot with those affected forumers,on the lower of left speaker grill.Got mine BTO on 26th Nov.i think is under holiday return period
     
  14. RandomRazer thread starter Suspended

    Joined:
    Jun 14, 2016
    #14
    what did u end up doing? exchanging? returning?
     
  15. bevsb2 macrumors 65816

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    Nov 23, 2012
    #15
    Return it. If you have an Apple Store nearby they may have your model in stock. Check daily.
     
  16. fs454 macrumors 65816

    Joined:
    Dec 7, 2007
    Location:
    Los Angeles / Boston
    #16
    I have that same exact scratch as well and there's a topic with like 15 pages on here somewhere with nearly a hundred others with the same thing. It seems to be a larger issue with production and it's hard to say whether your replacement will still have this mark or not.

    I'm not sure what to do just yet - I'm not really into moving into another laptop, although I had the Boot Camp speaker bug happen which may have blown the right speaker. Ugh.
     
  17. RandomRazer thread starter Suspended

    Joined:
    Jun 14, 2016
    #17
    Maybe its some guy with rough fingers or something handling the computers lol

    Called apple, spoke to 4 departments. All said nothing they can do. I HAVE to send my computer in first in order for a replacement to be reissued. Gonna suck to be without a computer for 2 weeks or more.

    Tempted to keep mine cause of all the GPU issues were seeing and so far
    Maybe its some guy with rough fingers or something handling the computers lol

    Called apple, spoke to 4 departments. All said nothing they can do. I HAVE to send my computer in first in order for a replacement to be reissued. Gonna suck to be without a computer for 2 weeks or more.

    Tempted to keep mine cause of all the GPU issues were seeing and so far i havent noticed anything wrong with my macbook. but that scuff mark staring at me bugs me considering we blew 3 grand on these machines.
     
  18. bcaslis macrumors 68020

    Joined:
    Mar 11, 2008
    #18
    Bought a new 15" MBP tonight and it had the exact same scratch on both the left and right side. Goes back to the store in the morning. Never seen anything like this before.
     
  19. RandomRazer thread starter Suspended

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    Jun 14, 2016
    #19
    can u take pic ?
     
  20. bcaslis macrumors 68020

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    Mar 11, 2008
    #20
    Looks exactly like the picture at the start of this thread. Already boxed it back up to take it back.
     
  21. EndlessBuffoonery macrumors regular

    EndlessBuffoonery

    Joined:
    Nov 11, 2016
    #21
    Oh no, you poor baby! How will you possibly survive this tragedy?
     
  22. Micky Do macrumors 68000

    Micky Do

    Joined:
    Aug 31, 2012
    Location:
    An island in the Andaman Sea.
    #22
    Get over it….. use it for a bit and there will soon be a few more scratches.
     
  23. sprockett macrumors member

    Joined:
    May 19, 2008
    #24
    got a scratch on the underside of mine. annoying but i got over it after a day.

    don't wanna deal with the hassle of explaining, returning ,waiting, reinstalling, maybe even get another worse specimen.
     
  24. vipergts2207 macrumors 65816

    vipergts2207

    Joined:
    Apr 7, 2009
    Location:
    Columbus, OH
    #25
    I don't fault people for returning ~$3000 computers with scratches on them right out of the box. Would you find it acceptable to buy a brand new car, scratched before you drove it off the lot? I wouldn't, but to each their own.
     

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