Got my NEW 2016 15" MacBook Pro...SCRATCH right out of the box?

RandomRazer

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Jun 14, 2016
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Has anyone else had comsmetic problems like this with your new 2016 macbooks? what did apple do? i know they would likely just replace it but i dont want to wait another month AGAIN :(

IMG_0511.jpg
IMG_0510.jpg
 

RandomRazer

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Jun 14, 2016
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If you look at some other posts related to this, it's supposed to be that way. It helps indicate the left and right side of the computer for repair purposes.
thats not funny. my 3700 dollar computer is scratched right out of the box :( :( :(
[doublepost=1480448926][/doublepost]
If you want it to get replaced, you'll need to wait another month. Your choice
....really?
 

charlOOsi

macrumors newbie
Nov 10, 2013
23
8
Yeah my first tbMBP Silver one had the same exact scratch out of the box in right below the right speaker grill. Seems to be the two most common places for the scratches to be present: either left or right bottom speaker grill. Anyway, I returned it and luckily I already had another tbMBP that I ordered via online. No way am I going to have that staring at me for the next 5 years.
 

RandomRazer

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Jun 14, 2016
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Yeah my first tbMBP Silver one had the same exact scratch out of the box in right below the right speaker grill. Seems to be the two most common places for the scratches to be present: either left or right bottom speaker grill. Anyway, I returned it and luckily I already had another tbMBP that I ordered via online. No way am I going to have that staring at me for the next 5 years.
in your case you had a second one on order, they didnt actually replace it ?

thanks
 

charlOOsi

macrumors newbie
Nov 10, 2013
23
8
in your case you had a second one on order, they didnt actually replace it ?

thanks
I purchased one in store (the silver base model) and I had ordered the space gray 460 radeon online. I was debating between the two. The base model had the scratch so I already knew I was going to return it once my space grey got here.
 

derekwg

macrumors newbie
Nov 2, 2013
12
5
I got the scratch also on my 15" BTO,chatted with Apple they said cosmetic defects not covered under warranty and told me to go Genius Bar for them to evaluate!!!!!!what is this?expect me to accept manufacturing flaw expensive device ??
 

RandomRazer

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Jun 14, 2016
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I got the scratch also on my 15" BTO,chatted with Apple they said cosmetic defects not covered under warranty and told me to go Genius Bar for them to evaluate!!!!!!what is this?expect me to accept manufacturing flaw expensive device ??
Is it under 14 days? got a pic?
 

derekwg

macrumors newbie
Nov 2, 2013
12
5
Exactly same spot with those affected forumers,on the lower of left speaker grill.Got mine BTO on 26th Nov.i think is under holiday return period
 

bevsb2

macrumors 68000
Nov 23, 2012
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Return it. If you have an Apple Store nearby they may have your model in stock. Check daily.
 

fs454

macrumors 68000
Dec 7, 2007
1,679
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Los Angeles / Boston
I have that same exact scratch as well and there's a topic with like 15 pages on here somewhere with nearly a hundred others with the same thing. It seems to be a larger issue with production and it's hard to say whether your replacement will still have this mark or not.

I'm not sure what to do just yet - I'm not really into moving into another laptop, although I had the Boot Camp speaker bug happen which may have blown the right speaker. Ugh.
 

RandomRazer

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Jun 14, 2016
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83
I have that same exact scratch as well and there's a topic with like 15 pages on here somewhere with nearly a hundred others with the same thing. It seems to be a larger issue with production and it's hard to say whether your replacement will still have this mark or not.

I'm not sure what to do just yet - I'm not really into moving into another laptop, although I had the Boot Camp speaker bug happen which may have blown the right speaker. Ugh.
Maybe its some guy with rough fingers or something handling the computers lol

Called apple, spoke to 4 departments. All said nothing they can do. I HAVE to send my computer in first in order for a replacement to be reissued. Gonna suck to be without a computer for 2 weeks or more.

Tempted to keep mine cause of all the GPU issues were seeing and so far
Return it. If you have an Apple Store nearby they may have your model in stock. Check daily.
Maybe its some guy with rough fingers or something handling the computers lol

Called apple, spoke to 4 departments. All said nothing they can do. I HAVE to send my computer in first in order for a replacement to be reissued. Gonna suck to be without a computer for 2 weeks or more.

Tempted to keep mine cause of all the GPU issues were seeing and so far i havent noticed anything wrong with my macbook. but that scuff mark staring at me bugs me considering we blew 3 grand on these machines.
 
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bcaslis

macrumors 68020
Mar 11, 2008
2,165
191
Bought a new 15" MBP tonight and it had the exact same scratch on both the left and right side. Goes back to the store in the morning. Never seen anything like this before.
 
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bcaslis

macrumors 68020
Mar 11, 2008
2,165
191
Looks exactly like the picture at the start of this thread. Already boxed it back up to take it back.
 

sprockett

macrumors member
May 19, 2008
57
3
got a scratch on the underside of mine. annoying but i got over it after a day.

don't wanna deal with the hassle of explaining, returning ,waiting, reinstalling, maybe even get another worse specimen.
 
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