So, I bought two new 5s's on Wednesday, and VZW tweeted on Saturday that they would waive all activation fees if you bought this weekend. So I signed onto their CS chat (which works on my iPhone) and asked them to waive the $70 in activation fees I had incurred, since I had missed the promotion by a few days. They were happy to do it, and it came off my bill instantly. If you recently signed up, call or chat them and they will probably waive them for you as well. And if you recently paid the fee, maybe you could tell them you feel less valued now than new customers. Who knows, they might waive it for you to.
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Got VZW to waive my activation fee
- Thread starter 1981d
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I recommend trying, I didn't get any push back at all. They seemed almost eager to do it. And I got mine only 5 days after you and before the promotion.
Was just able to successfully get Verizon to waive my activation's for the three iPhone 5s that I purchased on launch day.
Awesome. No reason for the guys over in the ATT thread to be the only ones getting their fees waived
FYI - if you are an existing customer and not adding a new line, the fee is an "upgrade fee" and not an "activation fee." I asked the CS guy to waive it anyway, he took 10% off ($10 off). If anyone got CS to waive the "upgrade fee" entirely, please report back!
Where is this? Is it on the Verizon app or mobile website? Both are so poorly designed...
Just curious for when I am upgrade eligible, what line did you take when requesting the waiver? Did you just come out and ask, or did you have to pressure them a bit? Did he just offer the 10%, or did u have to ask? Thx
See if this gets you there:
http://www.verizonwireless.com/b2c/contact/index.jsp
If not, go to the full site, click on contact us, and then the chat option on the bottom right hand side. This opens a new page, and a button to launch the chat will appear half way down on the left hand side of the page. It will take about 15-20 seconds for the button to appear after the page loads, and it may be grayed out if no reps are available. Just keep refreshing the page until the button is available.
It would have been on your first bill with Verizon or your first bill after upgrading
My fee was charged on the transaction for the phone itself. I believe you could have had it charged to your next month's bill though, which I'm sure a lot of people do.
I'm a little confused about the actual fee though. The rep at the VZW store told me it was $35. Customer Cares told me it was only $30. When I calculated taxes with the fee, it seems like it was $30 + tax.
I purchased the phone at full price at BB then did a device swap right there and then.
Hmmm.... hoping VZW hit me with a fee.
One thing I noticed was when trying to buy the phone at full price from VZW you are shown a upgrade fee at check out.
The activation fee for new customers is $35, the upgrade fee for existing customers is $30, I believe. Mine was $35
As far as I know this is all correct. It just confused me since the in-store rep insisted that the upgrade fee was the same as the restocking fee, which is $35.
Thanks for the heads up though anyway, managed to save me $15.
Had had no luck on two phone calls. Chat support knocked just $10 off. Better than nothing, but still not too happy.