iPhone XR Grey smudge on Xr screen edge

Ploki

macrumors 601
Original poster
Jan 21, 2008
4,102
1,387
Phone is still under warranty, i already had it in for repair once and they returned it and said "its fine".

It's gotten worse and its especially bad if phone is hot. when its cold and you run a test it might or might not show.

I sent AASP a mail with photos/videos and everything, and they're saying "they did everything according to procedure and i could bring it in again"
my warranty runs out in a week.

phone screen is obviously not fine.
 

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DevinNj

macrumors 65816
Apr 27, 2016
1,251
923
New Jersey
Take it back in before your warranty expires. Try to get the phone to warm up i.e. play an intensive game, download a video, etc. and hopefully that will show them your issue.
 
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Ploki

macrumors 601
Original poster
Jan 21, 2008
4,102
1,387
Take it back in before your warranty expires. Try to get the phone to warm up i.e. play an intensive game, download a video, etc. and hopefully that will show them your issue.
problem is they take it in and before an actual tech guy picks it up its already cold. :rolleyes:
but yeah, i ran pubg for 2 hours today and it got so bad a bit of top edge was visible as well (but very faint)

photo doesn't do it justice.
 

DevinNj

macrumors 65816
Apr 27, 2016
1,251
923
New Jersey
They're gonna need to see it happen, make sure they do. I'd play that when you get there and show them while it's happening.
 
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ihakim

macrumors regular
Jun 11, 2012
126
49
Stanford, CA
Exact same thing happened to me in the same place on my iPhone XR. Clearly faulty hardware. Phone was out of warranty and Apple refused to cover it and were very condescending and said they couldn’t see the issue. I had to pay out of pocket to have my screen replaced.

After seeing your post, I’m now worried it is going to happen again with the new screen. The fact that my picture looks exactly like yours is very concerning to me and makes me think this isn’t a one off defect.
 

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thadoggfather

macrumors G4
Oct 1, 2007
11,237
8,495
Common fault of XR but that would irritate me how long yours runs vertically

I've seen display units do this, so it isn't pressure from sliding in and out of pocket or anything

mine was pretty bad running along nearly the whole left edge of my screen not just corners, so I got the screen swapped

they horribly botched the install with light bleed through the rubber gasket and a really poor contrast for the replacement panel

Got an AppleCare express replacement mailed to me because of that, back to good contrast and good black levels and in over a year of having it, some has shown up in a minor way in top left but thats it. does seem to show up more when the phone gets toastier. so odd.

still counting my blessings / no way I'm going to play the swap game for this one

Surprised something like this hasn't gotten more attention on macrumors like the light bleed 12.9 thread ,sorta thing

I also wonder if 11 (non pro) is affected. I would assume assembly and screens are similar if not identical, barring being warmer color temperature on average
 
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Ploki

macrumors 601
Original poster
Jan 21, 2008
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Went to AASP today and handed it in - left it running PUBG for an hour before and demanded that an actual technician sees it as it is before it gets cold again and probably bearable
 
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thadoggfather

macrumors G4
Oct 1, 2007
11,237
8,495
Went to AASP today and handed it in - left it running PUBG for an hour before and demanded that an actual technician sees it as it is before it gets cold again and probably bearable
Did you get a replacement phone or screen replacement?
 

MarcoPolo9999

macrumors newbie
Jun 7, 2019
4
4
France
I got mine replaced at the Apple store for this exact issue and the new one has it too. It’s not very pronounced so I have to actively look for it to see it so it doesn’t bother me. My best guess is that it’s a design flaw.
 
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thadoggfather

macrumors G4
Oct 1, 2007
11,237
8,495
I got mine replaced at the Apple store for this exact issue and the new one has it too. It’s not very pronounced so I have to actively look for it to see it so it doesn’t bother me. My best guess is that it’s a design flaw.
Did your replacement have it right away or develop it? In my case, took a bit of time to show up and wasn't something I overlooked either
 

thadoggfather

macrumors G4
Oct 1, 2007
11,237
8,495
Same here perfectly fine at first and slowly developed. I’ve learned to not care about it but I understand that it could drive someone crazy
Gotta pick your battles, always lol. Its not anywhere near at the top of my list at this point

I remember my 6s+ top left being caked in dust at a certain point in the top of the screen, a common fault of that model... Man that one was irritating because it looked like a scattered cluster of dead pixels
 

ihakim

macrumors regular
Jun 11, 2012
126
49
Stanford, CA
Gotta pick your battles, always lol. Its not anywhere near at the top of my list at this point

I remember my 6s+ top left being caked in dust at a certain point in the top of the screen, a common fault of that model... Man that one was irritating because it looked like a scattered cluster of dead pixels
Mine was pretty bad (as you can see in the picture above) and I paid out of pocket for a replacement. I agree with you though. If it happens again, I'll push Apple to pay for the repair and if they don't I'll just deal with it until I get a new phone. Overall, quite disappointing.
 

thadoggfather

macrumors G4
Oct 1, 2007
11,237
8,495
Mine was pretty bad (as you can see in the picture above) and I paid out of pocket for a replacement. I agree with you though. If it happens again, I'll push Apple to pay for the repair and if they don't I'll just deal with it until I get a new phone. Overall, quite disappointing.
yours looks like my first one did. Running up the whole side practically. Yuck
 

Lekro

macrumors 6502
Mar 23, 2019
425
217
Budapest, Hungary
I just checked with my girlfriend’s identical XR and it’s the same. So weird. I don’t see a point in exchanging/repairing though as chances are all of them going to have this.
 

thadoggfather

macrumors G4
Oct 1, 2007
11,237
8,495
I just checked with my girlfriend’s identical XR and it’s the same. So weird. I don’t see a point in exchanging/repairing though as chances are all of them going to have this.
I would suggest the same ignore it and move on. Unless its severe
 

thadoggfather

macrumors G4
Oct 1, 2007
11,237
8,495
I will check every XR I handle for repair from now on, just for fun.
That will be fun to know how frequently you see it! when XR was still the latest iPhone, a month after launch, I noticed a few display units had it too. wasn't uncommon, and that was even without use in the wild just being handled at the desk / on the display docks
 
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