Can't say I've had too much of a problem with the remote.
- Is your thumb touching the glossy part on the bottom of the remote? If 'Yes,' the remote is upside down. Flip to correct problem.
- Is your thumb touching the trackpad? If 'Yes,' you are holding the remote correctly. No action is needed.
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If it is number two then you may have already started rewinding, fast forwarding etc... Has been very frustrating using in darkened room.