They mentioned software. I hope iWorks suite gets an overhaul to better compete with Office. That would be exciting.
The iWork suite is actually quite underrated.
Keynote, believe it or not, holds its own alongside MUCH more expensive design software. I've used it extensively for high-level corporate presentations and PowerPoint can't even begin to compare. Recent versions of PPT have gotten better, but the fluidity of Keynote's motion effects is dramatically better. (And that's not even getting into the fact that you can paste vector objects directly between Adobe Illustrator and Keynote and transform them in all kinds of ways, which is a designer's dream). Everyone at the company loved the Keynote decks... except for the fact that you can't run a Keynote deck on a PC. I kind of used Keynote as a trojan horse to make them give me a Mac and to generally have more Macs around the office
Pages, I don't know as much about, but it seems to have a lot of the same very smart layout tools as Keynote, and generally performs beautifully. I'm sure there are some features that it doesn't have that Word has, but my guess is 95% of users never touch them. Most writers and editors I've seen mostly just use commenting and revision tracking, which Pages does nicely.
Numbers? I love it, but spreadsheet nerds need more. People do mind-blowing thngs with Excel. At my old job they used to have it pull and update info directly from some big database somewhere. And the charting it can do is insane. I'm not a spreadsheet person so I'm kind of talking out my *** here, but I do know Numbers is not remotely in the same league. Score one for Microsoft here.
People don't seem to realize this, but you can
collaborate in real time on iWork documents right from the apps, on iOS and MacOS. Kind of like Google Docs, but not inside a frickin' browser and not being info-harvested by Google. People also don't realize (and Apple doesn't seem to have publicized enough) that iCloud.com also lets you edit iWork documents much the way Google Docs does, which should let you collaborate with PC-based collegues. I haven't used this much so I don't know how stable and reliable it is, though.
Anyway, yeah, iWork is great -- but in the larger corporate world? Office has decades of advantage there and even if Apple did make a cross-platform version of the iWork suite (which they will not), it would never take a foothold.