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Has anyone else had there order status changed from 'In Progress'?

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Pompey2000

macrumors member
Original poster
Jul 6, 2008
35
0
I ordered mine this morning from o2 but haven't received any E-mail..

Has anyone elses order status changed under 'track your order' ?
 
same as you

no emails and still says 'in progress'

i ordered as a new customer as the upgrade wasn't working

ordered the 16GB before 9am and have a ref number ON-000....
 
Pompey2000 said:
I ordered mine this morning from o2 but haven't received any E-mail..

Has anyone elses order status changed under 'track your order' ?

LINK:

https://service.o2.co.uk/IQ/SRVS/CG...question=ref(user):str(Mobile),Case=obj(10945)
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Don't post a link to your order status. At best it is a dead link, at worst someone can find info about you that you don't want 'out there'

The status will remain as 'in progress' until they dispatch it - this Thursday a the earliest.
 
Aravintht said:
same as you

no emails and still says 'in progress'

i ordered as a new customer as the upgrade wasn't working

ordered the 16GB before 9am and have a ref number ON-000....
Click to expand...

Same, i was on the phone to o2 and they said my order has been taken and I should receive it on the 11th..
 
how can i check my order status?? if i follow the link in my email it ask for a user name and password but i don't know what they are? will they just be my name and the password i chose when i ordered?
 
MacMalv said:
how can i check my order status?? if i follow the link in my email it ask for a user name and password but i don't know what they are? will they just be my name and the password i chose when i ordered?
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yes. did you not try useing them already?
 
MacMalv said:
yes i have. i tried my real name and the password i created. im starting to worry now :(
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Mine works fine, as long as you have the order reference you can ring them up tomurrow and find out if your order is in progress...
 
I suspect that the order status is going to be slow to move to the next stage.

It's highly likely that 'In progress' is merely a flag to say that your order still needs its credit checks done, or could even indicate that the actual box they are going to ship to you hasn't been prepared for shipment yet - not surprising given how many orders they received, and the possibility that O2 could still be in the process of 'checking in' all the stock they've received from Apple!

If you don't feel you've received sufficient confirmation, or can't track your order - by all means call O2, but otherwise I wouldn't worry about a change in status until Thursday, by that point I assume they'll use next-day couriers to get your parcels out to you, and the order status should start to change to something resembling 'sent'.

--
BG
 
My order is still in progress, but Im starting to worry because I havnt had their second conformation email from O2 that loads of others on the board have.
 
Juo100 said:
My order is still in progress, but Im starting to worry because I havnt had their second conformation email from O2 that loads of others on the board have.
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I'd give them a call. Not sure it will give the reassurance you want but more info is good is it not?

So you are able to see the status of your order? I just get bumped to the thanks for signing in screen.
 
I rang them last night and they I should call back tonight, or tomorrow night. If it still doesn’t show as shipping by late Thursday ill just ring up and cancel and go and queue.
 
Whats the number for o2?

Do I just tell them the order number and then they will tell me if Friday is the day I get mine?
 
I had an email last night saying that I should expect to receive my phone within 5 days...but it's still in progress. I wouldn't expect it to change statuses until it ships....then again I rarely order from O2 so not sure what their status progression is...

At the end of the day I have an order number so will get a phone sooner rather than later.
 
My status changed today to "Cancelled"... I have emailed them; I'm sure this is the start of a frustrating battle! :mad: (and I don't use that smilie often!)
 
Cepe Indicum said:
My status changed today to "Cancelled"... I have emailed them; I'm sure this is the start of a frustrating battle! :mad: (and I don't use that smilie often!)
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wtf! did you order a 8gb or 16gb? and did this change in your order progress?
 
Pompey2000 said:
wtf! did you order a 8gb or 16gb? and did this change in your order progress?
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8GB, and no it didn't change. I will give the Customer Services a call later and report back.

Has anyone else had this happen? I know that my order was pending a Credit Check, but I have no reason to believe this would affect my order as I have never missed payments (on anything!).
 
Cepe Indicum said:
8GB, and no it didn't change. I will give the Customer Services a call later and report back.

Has anyone else had this happen? I know that my order was pending a Credit Check, but I have no reason to believe this would affect my order as I have never missed payments (on anything!).
Click to expand...

When did you order?
 
Cepe Indicum said:
8GB, and no it didn't change. I will give the Customer Services a call later and report back.

Has anyone else had this happen? I know that my order was pending a Credit Check, but I have no reason to believe this would affect my order as I have never missed payments (on anything!).
Click to expand...

Yea when did you order and did you get any emails?
 
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