Has Anyone Here Had A New Mac Replacement Before??? How Did It Work?

Discussion in 'MacBook Pro' started by RandomRazer, Nov 29, 2016.

  1. RandomRazer Suspended

    Joined:
    Jun 14, 2016
    #1
    so apple has set up a replacement return for my 2016 macbook pro that had a scratch out of the box.

    the lady wasnt sure if apple would send the replacement first or if i would need to send my mac in first, before they can send out a new one.

    has anyone gone through a new replacement request with a mac before (past or present) and whether apple would send it firsT?

    she told me to wait a week to see what happens but i just want to know now.

    i sold my old 2013 macbook for 2 grand so this is myonly computer and i would hate waiting for a new macbook for 2 weeks or more ANMD being without a computer :(
     
  2. rawweb, Nov 29, 2016
    Last edited: Nov 29, 2016

    rawweb macrumors 6502a

    rawweb

    Joined:
    Aug 7, 2015
    #2
    You should have been directed to return the defective unit first (either ship or return to Apple retail). Check out this page (http://www.apple.com/shop/help/returns_refund) and click on the link to take you to "Order Status". Might give you some more info on it and determine if you've been assigned an RMA.

    If it says you haven't yet started the return process, might be a good idea to get it going. Did you get an email confirmation from the Apple rep? To be entirely honest, I'm not sure how they'll handle swapping it with such tight supply. I hope you don't end up waiting a long period, was it BTO? Maybe someone can speak to that. I can almost guarantee though you'll have to return it first before they send you another. I had a similar issue with my Apple Pencil when it first came out. It was a pain. It ended up being easier to just return it during the 14 day window and I waited until supply was caught up to re-purchase. I became an expert at checking inventory daily, I felt like I was shopping for tickle me elmo back in the 90s.

    I really hope Apple fixes their supply issues on product launch in the future. I really thought they would have improved this after the iPad pro issues.
     
  3. RandomRazer thread starter Suspended

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    Jun 14, 2016
    #3
    I hope its different for macs:/ would suck to be without a computer for who knows how long. phone i can live without, but not computer. unfortunately, you got lucky with the apple pencil....the wait time for macbook ordersis jan 3. i was told replacements are priority tho.

    was hopingin someone on hear has done a replacement mac with apple before
     
  4. ManuCH macrumors 6502

    Joined:
    May 7, 2009
    Location:
    Switzerland
    #4
    First you have to send yours back, then you get shipped a new one. I was told that the turn-around time is usually 10-15 days (yes, also for BTOs - you are bumped to the front of the line).

    Haven't done it yet, that's just what the reps told me on the phone (I spoke to 3 of them, all told me the same story so I guess it's true).
     
  5. ronaldcastillo macrumors 6502a

    Joined:
    Oct 25, 2009
    #5
    I had several chip marks on the hinge and graphics issue on mine. Dropped it off at FedEx yesterday morning & my replacement is currently in "processing items" expected to ship out the ending of this week.
     
  6. tpz macrumors newbie

    Joined:
    Nov 28, 2016
    Location:
    Sweden
    #6
    Mine was DOA... LOL :). TNT picked it up the same day for return and delivery is set to 7-14 days "priority". BTO.
     
  7. RandomRazer thread starter Suspended

    Joined:
    Jun 14, 2016
    #7
    You had several chip marks??? Geezes, I hope the replacement one I get isnt worse then the one I ahve :s

    I just got an email from Apple saying my replacement macbook just went into "processing". and i hvaen't sent my computer back in yet?lol
    --- Post Merged, Nov 30, 2016 ---
    Like it literally wouldnt turn on? thats even worsE!

    the estimate time for the replacement is jan 4th. I hope being in front of the line means it would get delievered sooner
     
  8. tpz macrumors newbie

    Joined:
    Nov 28, 2016
    Location:
    Sweden
    #8
    Yep. Completely dead, not booting.

    Shipping time for the replacement has decreased to 5-7 days actually!
     
  9. jObooW macrumors member

    Joined:
    Sep 11, 2008
    #9
    My new 15" had a few broken pixels. I called Apple Support to day and they told me I can keep this one until the replacement arrives. The guy mentioned it isn't standard procedure, but he offered it himself due to the long shipping estimates.

    So I suppose you can ask for this bit of extra service as well!
     
  10. rawweb macrumors 6502a

    rawweb

    Joined:
    Aug 7, 2015
    #10
    It might stay at processing forever until they get the first Mac back. But hey, if they send yah a new one send me your scratched one ;). We could arrange a $ deal!
     
  11. sentential macrumors regular

    Joined:
    May 27, 2015
    #11
    I had a full replacement issued for my 2015 and I exchanged it at the apple store directly and paid the difference to a 2016
     
  12. jaexprojectxd macrumors member

    jaexprojectxd

    Joined:
    Apr 16, 2006
    Location:
    San Jose, Ca
    #12
    I'm actually going through the process right now. I ordered the BTO 13" TouchBar hours after the event i7 3.3/16GB/1TB and it was delivered to the Apple Store for pickup Nov 25. I opened it the next morning since I was doing my Time Machine backup the night before. I open the box and I find a deep gouge in the aluminum on top left, rear side of the LCD lid. There was no damage to the shipping box or area, so it must have been hit as they were packing the unit at the factory. So I called Apple to report the damage and request an immediate exchange.

    The lady attempted to find the same specs at a nearby Apple store in San Jose, even though I advised her she probably wouldn't. She didn't so she explained that she will email me the instructions to print out a prepaid FedEx label to ship the MacBook first, then upon receiving it in Rialto, Ca (southern ca) they will ship me the replacement. I expressed my concern about the current wait times, anticipating that I will have to until January for a replacement. She assured me that it will be a turnaround of 7-10 business days to ship out the unit. I asked if they had the express replacement option like with the iPhone if they ship me the replacement unit first, and put an authorization hold on my credit card until they get back the defective MacBook. She verified they didn't have the option in this case.

    So around noon time, and this was on a Saturday, I dropped off the MacBook at FedEx. According to FedEx tracking, the MacBook was received at the Apple depot Monday 11/28. I went to the Order status page on Apple.com, showing the status of the returned MacBook, and then there was a separate order status window for the replacement. It shows it will be available for pickup at the same Apple store I originally picked up my first unit at on Tuesday Dec 13.

    Hope this helps you out, good luck!
     
  13. RandomRazer thread starter Suspended

    Joined:
    Jun 14, 2016
    #13
    Thanks for yuor detailed experience bro! your gauge sounds worse then my little scuff mark. but we paid alot of money for these computers so we derserve them in pristine scratch free condition.

    Before you sent out your old macbook. ddi you get an email that the replacement one was being processed or did that happen after the fact?
     
  14. ronaldcastillo macrumors 6502a

    Joined:
    Oct 25, 2009
    #14
    I got an email in regards of the replacement processing. It originally showed 3-4 weeks (late December delivery) but once my return was processed it was updated on the order status page with 5-7 business days. Delivers 8-12 via 2-3 day shipping.
     
  15. maka344 macrumors 6502a

    maka344

    Joined:
    Nov 4, 2009
    Location:
    London, UK
    #15
    They can do advanced replacements like with the iPhone but they don't take a credit card hold. I had an advanced replacement for my nTB and they delayed the collection until I had the replacement.

    I sent both back in favour of the TB version.
     
  16. RandomRazer thread starter Suspended

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    Jun 14, 2016
    #16
    Really? thats good! i will call them tonight! was there a department u had to request or something?
     
  17. iasix macrumors member

    Joined:
    Oct 26, 2016
    #17
    Guys, I got my MBP 16 at BestBuy with a pricematch.
    Somehow the MB keeps freezing at random times and I have to reset it and it's annoying me.

    Can I exchange it @ BestBuy for a new one, or maybe at the Apple store?
     
  18. jaexprojectxd macrumors member

    jaexprojectxd

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    Apr 16, 2006
    Location:
    San Jose, Ca
    #18
    Yah, it was really bad. It looked as if it hit the edge of a table or something, but the aluminum edge was no longer sharp, like a lil chunk was missing =( I got two emails, the first being my return request was received with my case number and link to print out my FedEx prepaid label. When they received my defective MacBook, I got another email stating they are processing the replacement and it will be available at the same Apple store I originally picked up from.
     
  19. powerocool macrumors 6502

    powerocool

    Joined:
    Jun 5, 2007
    #19
    Apple can probably only do repair for you, but not replace for a new one. Your Best Bet is Best Buy.
     
  20. jaexprojectxd macrumors member

    jaexprojectxd

    Joined:
    Apr 16, 2006
    Location:
    San Jose, Ca
    #20
    Dang, you're lucky! I wish they offered me the option of advanced replacement as I requested. Was both of your nTB defective?
     
  21. iasix macrumors member

    Joined:
    Oct 26, 2016
    #21
    Went to the Apple Store, they wanted to send it out but I'm not up for that because I don't want to be without.

    Think they'd swap it at Best Buy? Reason I didn't go there yet is because it's like a 40 minute drive while the Apple Store is next to my house :/
     
  22. ronaldcastillo macrumors 6502a

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    Oct 25, 2009
    #22
    They will since you're still in the return policy.
     
  23. RandomRazer thread starter Suspended

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    Jun 14, 2016
    #23
    did u have to ask for a senior advisor or something?
     
  24. TheRealAlex macrumors 65816

    Joined:
    Sep 2, 2015
    #24
    It was Not a Mac Book Pro it was a 2014 New MacBook and I was IN warranty. Store manager has discretion and Opted to Upgrade me to the new 2015 Model of the New Mac Book because that's what they had available in Store.
     
  25. maka344 macrumors 6502a

    maka344

    Joined:
    Nov 4, 2009
    Location:
    London, UK
    #25
    It was via after sales. Fantastic service.
     

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