No. They reduced their locked-in offer by $32. The form said it wasn't the condition I stated. My phone was about a year old and in a case the entire time with a protective film on the front. There wasn't a scratch on it. It was in perfect condition (and I also had Apple check it out first).
The system has no way you can ask a question or discuss this. It is either take it or leave it. At this late date I didn't want to have it shipped back and then sell it, so I did what most people probably do and accept the new lower amount.
On top of it, after I accepted this new amount, they sent an email saying it would be 14 days before they even cut the check. Originally the site said after 7 days you would get paid. I'll report back once I actually get my payment.
They are a little slow with payment, not horrible tho. I took about 5 days after it passed inspection to send the check, then another 5 until I actually got it.