Has anyone use the UK's Consumer Law?

[Fuith]

If anybody wants to do a bit of reading on this, EU law supercedes UK law in cases where the UK law is lacking. The directive governing this is 1999/44/EU available below in whatever language you want. It does provide a minimum two year warranty as long as the fault is reported within 30 days. Worth a read to know exactly what your consumer rights are. I have to say though, Apple have gone above and beyond what the law requires of them any time I have dealt with them.

http://eur-lex.europa.eu/legal-content/EN/TXT/?uri=celex:31999L0044

 

[Hauyser]

I had the track pad in my 15" MBP replaced about two years after I bought it.

Apple paid up and didn't charge me for it.

 

[Brian Y]

If anybody wants to do a bit of reading on this, EU law supercedes UK law in cases where the UK law is lacking. The directive governing this is 1999/44/EU available below in whatever language you want. It does provide a minimum two year warranty as long as the fault is reported within 30 days. Worth a read to know exactly what your consumer rights are. I have to say though, Apple have gone above and beyond what the law requires of them any time I have dealt with them.

http://eur-lex.europa.eu/legal-content/EN/TXT/?uri=celex:31999L0044

No, it's the other way around. UK law supersedes EU law.

There is a lot of misconception around UK consumer law (both from consumers thinking they have an X year outright warranty and retailers thinking that after their 12 month guarantee is up they have no responsibility).

As for the logic board, that's a difficult one. At 54 weeks it would be down to you to prove that the fault was inherent, but that shouldn't be too tricky. In that case I'd report LaptopsDirect.

 

[weckart]

Well, firstly, it looks like there is some debate as to whether the seller I bought my machine of is responsible, or the manufacturer, Apple.

I bought my laptop a few months after it has been purchased so it is still within the warranty period until next month. I can view the status online and have done so successfully. I have the option to purchase AC if I'd like to online. I also have a copy of the invoice - that laptop was bought online and it has all of this information on the invoice.

If you bought this from a private seller, then the 1yr Applecare warranty and the option to extend is with the original owner unless this person signs over ownership to you. An invoice may or may not be enough to apply retail Applecare but a couple of years back Apple used to insist that invoices were from an approved seller (in private conversation the Apple telephone support flunky said basically "pretty much anyone but eBay". If all you had was a Paypal confirmation then Apple would not allow Applecare to be applied.

If anybody wants to do a bit of reading on this, EU law supercedes UK law in cases where the UK law is lacking. The directive governing this is 1999/44/EU available below in whatever language you want. It does provide a minimum two year warranty as long as the fault is reported within 30 days. Worth a read to know exactly what your consumer rights are. I have to say though, Apple have gone above and beyond what the law requires of them any time I have dealt with them.

http://eur-lex.europa.eu/legal-content/EN/TXT/?uri=celex:31999L0044

That directive was largely based on UK's SOGA, which dates from 1976 - almost verbatim in parts. UK's consumer laws have pretty much always exceeded the minimum level of consumer protection that the EU has sought to provide in all member states.

There is no such thing as EU law. There is no EU legislative authority because the EU is not a sovereign state in itself. It can only issue directives that each member state must incorporate in its legislature or face fines. Note also that that directive makes no mention of warranties - only guarantees. The SoGA and CRA seek to define statutory guarantees for consumers. Warranties are extended guarantees/insurance policies and provided by manufacturers; typically to the retailers who contract with them and often with the consumer for up to the first year. As already stated there is no obligation on the part of manufacturers to provide any warranty for the consumer unless the consumer contracts directly with them. Apple is such a case being both the manufacturer and retailer.

 

[buntonn]

My first experience was yesterday. Friday before last I installed the OS X Sierra upgrade to my Early 2013 MBP running El Capitan. The install was fine and then things began to go wrong and within two hours it crashed. I spent a week trying to get it booted using safe mode, restore, restore via web, USB installers etc etc. Yesterday finally I had my appointment with my local Apple Store. After testing in the workshop they advised me the logic board had gone and as this was the top model of its time with 16gb ram I was thinking £££ until it was quickly pointed out to me as I purchased it from an Apple store it would be repaired free of cost under consumer law. Well I can tel you that was music to my ears, I am so impressed as I purchased it in early Feb 2013 and my 3 year apple care policy had expired too. They expect to have it back to me early this week 🙂

 

[madeirabhoy]

My first experience was yesterday. Friday before last I installed the OS X Sierra upgrade to my Early 2013 MBP running El Capitan. The install was fine and then things began to go wrong and within two hours it crashed. I spent a week trying to get it booted using safe mode, restore, restore via web, USB installers etc etc. Yesterday finally I had my appointment with my local Apple Store. After testing in the workshop they advised me the logic board had gone and as this was the top model of its time with 16gb ram I was thinking £££ until it was quickly pointed out to me as I purchased it from an Apple store it would be repaired free of cost under consumer law. Well I can tel you that was music to my ears, I am so impressed as I purchased it in early Feb 2013 and my 3 year apple care policy had expired too. They expect to have it back to me early this week 🙂

similar to my experience. i live in portugal. my 2011 imac purchased in 2013 ex demo started to exhibit a flickering screen in later 2015, a good few months over the 2 years guarantee. i assumed it was the already documented graphics card problem, but my local third party apple authorised repair centre showed me it was clearly the screen as an external screen didnt flicker, told me it was out of warranty and i was looking at 600 euro for a repair. they weren't trying to rip me off as the guy said he didnt advise me to do it as it was far cheaper to buy a decent external monitor.

i phoned apple, and got their office in ireland. chatted to one of their operators who told me, that it was uk consumer law that they'd normally repair up to 6 years, and unfortunately it was only 2 years in portugal but he'd get a supervisor to speak to me. the supervisor phoned me an hour later to say he'd tried to speak to the repair centre but they weren't answering so he felt that it was fair that apple covered the most expensive item, which was the screen, if i paid for the cables. great said i.

trooped down to the repair centre, who looked up my notice and the apple supervisor had typed that apple would cover all repairs as i had argued successfully that being british it was unfair that i wasnt getting my machine repaired just because i worked temporarily in portugal. which was news to me. and the notes said everything was covered. just as well as they also replaced the graphics card as well as the screen so spent more on it than it would have cost for a new machine.

 

[Garrod]

I'm nearing the end of my standard warranty on my rMBP 13" which I bought second hand last year around this time. No problems so far.

http://www.apple.com/uk/legal/statutory-warranty/

I came across the UKs law on this which states that manufacturers should be liable for up to 6 years and contribute to the expense of the product should it need repair. I called up the sales team and they told me to email the Customer Relations if I wanted more information and how this would actually work. She was adamant though that I needed AppleCare to have a free replacement or repair on my product.

I want to know if anyone in the UK has successfully got their laptop repaired through the above law with Apple. I suppose the only advantage, if the law does work (sceptical), is the saving of the headache I'm sure Apple would give me if I go down this route, and the fact I could get it fixed anywhere, globally.

*I can also get the AppleCare at the discounted educational rate.

What do you guys think?

A few years ago I had great success with England's consumer law (it's not UK because Scotland has a five year limit, not six years). I documented it in full here: http://bit.ly/108has6

...I've included a template letter on that page that might come in useful too.

 

[lost-again]

I think it's worth pointing out that under law it is the seller who is responsible for any repairs, but that most delegate the responsibility to the manufacturer as the seller mostly don't have the skills to repair IT equipment.

This seems to be a common practice with technology which is why it's often quicker to speak to the manufacturer support line first

 

[Brian Y]

I think it's worth pointing out that under law it is the seller who is responsible for any repairs, but that most delegate the responsibility to the manufacturer as the seller mostly don't have the skills to repair IT equipment.

This seems to be a common practice with technology which is why it's often quicker to speak to the manufacturer support line first

You should *always* speak to the seller first, and in terms of UK law, it's their responsibility to fix it (if they then pass it to the manufacturer that's fine, but in legal terms you should never go directly to the manufacturer).

If the manufacturer messes you around, you can't then go to the seller to ask for a replacement/refund as they could (rightly) say they haven't been given a chance to fix it. If you go to them, document it, and they send you to the manufacturer, you can then claim that you've given them a reasonable chance as it was their choice to delegate the repair to the manufacturer, not yours.

I've found that you can often use it to your advantage too - quite often shop workers (not Apple, but others, Argos are particularly bad with this) are trained/told to say that after 12 months there's nothing they can do, and that it's down to the manufacturer. Once you've gotten this, all it normally takes is a quick call/letter to their head office explaining that unless the device is repaired/replaced you'll report them for giving misinformation and refusing to take a request under the SOGA/CRA, and you'll be surprised how quickly the issue is resolved 😉.

That trick has worked a couple of times on "out of warranty" items from Argos - like an iron that died after 14 months.
[doublepost=1476270574][/doublepost]

similar to my experience. i live in portugal. my 2011 imac purchased in 2013 ex demo started to exhibit a flickering screen in later 2015, a good few months over the 2 years guarantee. i assumed it was the already documented graphics card problem, but my local third party apple authorised repair centre showed me it was clearly the screen as an external screen didnt flicker, told me it was out of warranty and i was looking at 600 euro for a repair. they weren't trying to rip me off as the guy said he didnt advise me to do it as it was far cheaper to buy a decent external monitor.

i phoned apple, and got their office in ireland. chatted to one of their operators who told me, that it was uk consumer law that they'd normally repair up to 6 years, and unfortunately it was only 2 years in portugal but he'd get a supervisor to speak to me. the supervisor phoned me an hour later to say he'd tried to speak to the repair centre but they weren't answering so he felt that it was fair that apple covered the most expensive item, which was the screen, if i paid for the cables. great said i.

trooped down to the repair centre, who looked up my notice and the apple supervisor had typed that apple would cover all repairs as i had argued successfully that being british it was unfair that i wasnt getting my machine repaired just because i worked temporarily in portugal. which was news to me. and the notes said everything was covered. just as well as they also replaced the graphics card as well as the screen so spent more on it than it would have cost for a new machine.

If you purchased it in the UK, then it's UK law that applies, so it's 6 years if you can prove it should have lasted longer/had an inherent fault.

Where you live has nothing to do with it, but Apple can demand that you return it for repair in the UK, at your cost.

 

[gnasher729]

You should *always* speak to the seller first, and in terms of UK law, it's their responsibility to fix it (if they then pass it to the manufacturer that's fine, but in legal terms you should never go directly to the manufacturer).

In cases where you have both statutory rights and a manufacturer's warranty, you are free to choose. Let's say you bought a Mac at PCWorld. Within the first year you have Apple's manufacturer's warranty, and Apple _must_ help; they can't send you to PCWorld. On the other hand, you can also go to PCWorld and they have to help you and can't send you off to Apple. The difference is that in the first six months PCWorld has to help unless they can prove the damage is your fault; and after that they have to help if you can prove it was the manufacturer's fault. So between month 6 and 12 it may actually be easier to get your Mac repaired through Apple directly.

After 12 months, you might go to an Apple Store, have them look at your Mac, and they might give you an expert opinion on what the problem is and what caused it - which could help you if PCWorld refuses to fix it.

 

[Brian Y]

In cases where you have both statutory rights and a manufacturer's warranty, you are free to choose. Let's say you bought a Mac at PCWorld. Within the first year you have Apple's manufacturer's warranty, and Apple _must_ help; they can't send you to PCWorld. On the other hand, you can also go to PCWorld and they have to help you and can't send you off to Apple. The difference is that in the first six months PCWorld has to help unless they can prove the damage is your fault; and after that they have to help if you can prove it was the manufacturer's fault. So between month 6 and 12 it may actually be easier to get your Mac repaired through Apple directly.

After 12 months, you might go to an Apple Store, have them look at your Mac, and they might give you an expert opinion on what the problem is and what caused it - which could help you if PCWorld refuses to fix it.

Sorry, that's incorrect.

You have no legal contract with the manufacturer at all which has anything to do with consumer rights. The manufacturer is under no obligation to repair anything at any point, unless you have a "warranty" with them, in which case that has absolutely nothing to do with your consumer rights, and is a service that you are purchasing from them - whether additionally, or included in the purchase price.

In your example, the obligation is completely on PC Worlds part. You can choose to take it to Apple, but you have no legal right to a repair from Apple, you have a legal right to a repair from PC World. A basic overview of how it works is:

- <6 Months: Seller assumes responsibility unless it can prove there was no inherent fault
- >6 Months: Customer assumes responsibility unless it can prove there was an inherent fault/breach of contract, in which case the Seller bears the responsibility.

If at any time there was a manufacturing fault (as opposed to a defect which is caused after manufacturing), then this by default means there was an inherent fault, and then PC World would be whole responsible.

https://www.businesscompanion.info/sites/default/files/The sale and supply of goods_ALL_BIS_GOODS_GUIDANCE_SEP15.pdf

Who should the consumer go to?

If you have supplied goods to a consumer and they do not meet the requirements under the Act or other terms in the contract, it is up to you to put this right with the consumer, and not the manufacturer of the goods.

 

[Garrod]

...If you purchased it in the UK, then it's UK law that applies, so it's 6 years if you can prove it should have lasted longer/had an inherent fault...

Sorry to be a pedant but it's English law where the six years apply; it's five years in Scotland.

 

[madeirabhoy]

You should *always* speak to the seller first, and in terms of UK law, it's their responsibility to fix it (if they then pass it to the manufacturer that's fine, but in legal terms you should never go directly to the manufacturer).

If the manufacturer messes you around, you can't then go to the seller to ask for a replacement/refund as they could (rightly) say they haven't been given a chance to fix it. If you go to them, document it, and they send you to the manufacturer, you can then claim that you've given them a reasonable chance as it was their choice to delegate the repair to the manufacturer, not yours.

I've found that you can often use it to your advantage too - quite often shop workers (not Apple, but others, Argos are particularly bad with this) are trained/told to say that after 12 months there's nothing they can do, and that it's down to the manufacturer. Once you've gotten this, all it normally takes is a quick call/letter to their head office explaining that unless the device is repaired/replaced you'll report them for giving misinformation and refusing to take a request under the SOGA/CRA, and you'll be surprised how quickly the issue is resolved 😉.

That trick has worked a couple of times on "out of warranty" items from Argos - like an iron that died after 14 months.
[doublepost=1476270574][/doublepost]

If you purchased it in the UK, then it's UK law that applies, so it's 6 years if you can prove it should have lasted longer/had an inherent fault.

Where you live has nothing to do with it, but Apple can demand that you return it for repair in the UK, at your cost.

no, thats my point, i didnt buy it in the uk, i bought it in Portugal, and didnt bring this up with apple, it was the apple staff who told me that it was 6 years in UK, and voluntarily applied this to my case. excellent service, way beyond what i expected.

 

[akidd]

Well, firstly, it looks like there is some debate as to whether the seller I bought my machine of is responsible, or the manufacturer, Apple.

I bought my laptop a few months after it has been purchased so it is still within the warranty period until next month. I can view the status online and have done so successfully. I have the option to purchase AC if I'd like to online. I also have a copy of the invoice - that laptop was bought online and it has all of this information on the invoice.

I am not any more closer in making a decision after this thread as there seem to be some confusion on what is covered and the ease of seeking a free of charge repair or replacement.

I did think however, what if, instead of AC I pursue a type of insurance to protect not only my MBP, but also my other devices which may work the same price, or slightly more? The issue with these extended warranties is that you'd be purchasing for peace of mind, and if after those additional 2 years under cover nothing happens you would've 'wasted' the couple of hundred pounds it had cost. On the other hand, if you purchase a policy which covered more than one device, the there's a possibility you may use it.

My concern with AC stems from my 'heavy' use with my MBP, or what I may consider heavy. I use it everyday for several hours. I occasionally take it with me when travelling, I discharge the battery regularly. I don't have enough experience with Apple to know whether my use will wear down the machine faster than if I used to a few times a week, for example. One of my biggest fears is the premature depletion of the battery. Come to think of it, it's times like this when I consider the expense and fragility of this laptop when I ask myself why I moved to Apple in the first place. Purchasing AC, regardless of how much cheaper it is for education, will still push me over the 1K mark for owning this machine.

I bought my most recent MbP from Apple as I dithered over the purchase. A week later John Lewis reinstated its three year warranty so I took it back to Apple (having only really installed software which I obviously wiped clean). I explained this to the Apple Store and said I was much happier with three years than the one year from Apple. They were 100% happy about the refund but said 'you get two years from us, not one'. I asked why this was never mentioned and got a vague something about Europe answer. JL's standard is two years so I think Apple UK is just trying to match that but won't go to three years as then no AC sales. If you've got the original purchase details I'm sure you can update them online and get the two years.

 

[gnasher729]

I bought my most recent MbP from Apple as I dithered over the purchase. A week later John Lewis reinstated its three year warranty so I took it back to Apple (having only really installed software which I obviously wiped clean). I explained this to the Apple Store and said I was much happier with three years than the one year from Apple. They were 100% happy about the refund but said 'you get two years from us, not one'. I asked why this was never mentioned and got a vague something about Europe answer. JL's standard is two years so I think Apple UK is just trying to match that but won't go to three years as then no AC sales. If you've got the original purchase details I'm sure you can update them online and get the two years.

By law, after six months you have a right to get your problem fixed if you can prove that it was Apple's fault. I was told that Apple's geniuses are told to fix the problem if they _believe_ that it was Apple's fault. That includes cases where they think it is Apple's fault but you can't prove it, in that case Apple tells them to fix it even though by law they wouldn't have to.

 

[Matthew.H]

I picked up my rMBP mid 2014 from Apple yesterday evening. The trackpad failed around a week ago. Took it to the Genius Bar on Sunday to get it looked at fully expecting to have to pay for repairs as I bought it in August 2014. The staff member confirmed the fault and after checking the laptop over said that because I'd bought it from the Apple Store they were covering the repair cost. No mention of consumer law but I guessed that was why they were repairing it for free.

Got the service conformation when I picked it up and the bill would have been £381 it I'd had to pay for it.

It's great customer service like that which keeps you shopping with a company. Just a shame that some other companies can't seem to grasp that concept.

 

[buntonn]

I ended up getting a new logic board fitted which would have been just short of £500, then a week later I noticed the keyboard illumination wasn't working, took it back and they have now fitted a new top case, keyboard and battery as that being a single unit!! Again the £400+ bill was covered by Apple under consumer law and following existing repair. Now I have an almost new MBP again without costing me a penny 🙂 Can't grumble at that!!

 

[0098386]

I'm taking my 2014 MBP in next week and I'm interested to see what they about it.

I bought it and have barely used it, I intended to do more work remotely but it never happened. At my grandparents over christmas I thought I could show them some photos on my iCloud, checked they appeared on the MBP, hooray, took it to their house, wired a HDMI lead into the TV and nothing. I thought it'd be automatic... at least I'm sure it was on my main computer (iMac). Looked it up and yeah it should have worked. But nothing worked. When I took it home I tried my Thunderbolt to HDMI adapter and that didn't work either. I tried my sisters MBP and that was all good! Called Apple and so I'm taking to the genius bar next week.

I'm sure they'll be able to run some diagnostic thing that says its barely been used (battery cycles? SSD wear?) so I'm hoping that leads them to think it's some kind of manufacturing fault. I dunno. But my fingers are crossed!

 

[deany]

"The Consumer Rights Act" UK
• England, Wales and Northen Ireland 6 years
• Scotland 5 years
• If a product is out of warranty ie 13 months (with a standard 12 month warranty)
• The recourse is with the seller NOT the manufacturer ie
rMBP 13 months old out of warranty bought from a high street retailer the recourse is with the retailer NOT apple END OF.

• JLP and most retailers if you quote the "The Consumer Rights Act" to a Senior Manager over the phone will try and put the call though to XYZ manufacturer DO NOT ALLOW the call to be transferred you are wasting time and money. Stand your ground and say " No I do not want to speak to manufacturer you are responable for dealing with ' The Consumer Rights Act' as it was purchased from you.

• The problem being is - you have to prove the defect was there when purchased. This, apart from a 'recall' by manufacturer is near on impossible, or 'small claims court' hassle.

I had this issue with a 3 year old Indesit washing machine 2 year warranty bought from JLP (JLP offer the 2nd year FREE).
Escalated to Manager on the phone got the 'fob off' I told him the machine wasn't 'fit for purpose' his reponse 'did it get your clothes clean'! my response yes before it stopped working and leaked water all over my kitchen floor! - he was smart, I stood my ground, it was cat and mouse I refused the transfer of call to Indesit he gave me two choices 1/ totally unreasonable £150 bill (the machine was £199 new) 2/ halfs on repair of £130 - so cost to me £65.00 in the end

Not a perfect result but washing machine fixed Monday first call after phoning previous Friday.

• the 6 year rule is with seller NOT the manufacturer and dont believe the sellers lies.
• really the rule should only need to be used when item is 'out of warranty' normally 12 months or 24 months with JLP
Not quite sure why folk are mentioning 6 months previously as I found that confusing with respect
• I have read most apple repairs occur in the 2nd or 3rd year of 'life' so....
• stand your ground with retailer dont be fobbed off to manufacturer....
• If you didn't buy from JLP, did I say JLP! yes I will buy from there again - who often extend their 2 year standard to 3 year on promotion - buy appleCare its worth it (our apple store bought May '15 21.5" iMac's logic board went 'caputt' after 18 months from new £500 bill thankfully we had applecare so the repair was FREE under apple care warranty.)
ps
thank you
http://shaungarrod.over-blog.com/ar...a-brand-new-i5-27-imac-for-free-98729037.html
just read before posting a good read and excellent 'word smith' but worth noting to folk since 2012 the law and naming has changed to "The Consumer Rights Act"
Anyhow thanks for reading I've harped on and if you have got this far please tell me is appleCare warranty on say a 13" rMBP bought from ebay 'okay' with PayPal purchase protection?
http://m.ebay.co.uk/itm/AppleCare-P...-New-Sealed-/111807392426?nav=WATCHING_ACTIVE
is not why?
thanks

 

[brandscill]

Does anybody know how long these take? I've just submitted one with a senior advisor who says he needs to talk to Apple Legal for a response.

We looking at a few days, a week or?

 

[deany]

Does anybody know how long these take? I've just submitted one with a senior advisor who says he needs to talk to Apple Legal for a response.

We looking at a few days, a week or?

Hi
What apple product is it, and what is the fault?
How long out of warranty is the item? was appleCare originally taken out?
Has the item had any repair work or modifications prior to this fault, if so were they all completed by apple?
Was the item bought from apple direct or though a retailer ie John Lewis?

 

[brandscill]

Hi
What apple product is it, and what is the fault?
How long out of warranty is the item? was appleCare originally taken out?
Has the item had any repair work or modifications prior to this fault, if so were they all completed by apple?
Was the item bought from apple direct or though a retailer ie John Lewis?

Hi,

It's the early 2011 MacBook Pro 15", it's suffering from the well known GPU fault. It's 5 years and 8 months old, below the 6 years for UK Consumer Law claims. Yes it did have Apple Care, the usual 3 years if purchased and it has had the Logic Board and fans replaced. Logic board for an SD Card issue and Fans because they broke them during the replacement. All the repairs were completed by Apple and the item was bought through the Apple Online Store.

1 week ago after being turned away by the genius bar I contacted the Apple Care team over the phone, I told the senior advisor I'd to submit a consumer law claim and he agreed this was the best cause of action and would help me do this. He asked me to go to Solutions Inc (Apple Authorised Repair Centre) in Hove to obtain an official report on the issue and he then also asked for them to complete a Comsumer Law Claim. I submitted this to him Wednesday evening along with Proof of Purchase as requested. The only response I got was that he'd be in touch when he gets an answer. So now I'm just wondering how long I should expect to wait before any response.

 

[deany]

Hi,

It's the early 2011 MacBook Pro 15", it's suffering from the well known GPU fault. It's 5 years and 8 months old, below the 6 years for UK Consumer Law claims. Yes it did have Apple Care, the usual 3 years if purchased and it has had the Logic Board and fans replaced. Logic board for an SD Card issue and Fans because they broke them during the replacement. All the repairs were completed by Apple and the item was bought through the Apple Online Store.

1 week ago after being turned away by the genius bar I contacted the Apple Care team over the phone, I told the senior advisor I'd to submit a consumer law claim and he agreed this was the best cause of action and would help me do this. He asked me to go to Solutions Inc (Apple Authorised Repair Centre) in Hove to obtain an official report on the issue and he then also asked for them to complete a Comsumer Law Claim. I submitted this to him Wednesday evening along with Proof of Purchase as requested. The only response I got was that he'd be in touch when he gets an answer. So now I'm just wondering how long I should expect to wait before any response.

Hi
Surprised Genius turned you away, Genius didn't know what he/she was talking about.
As I'm sure know the fault has to be proven to have occured during manufacture before you took ownership.
This has been proven as its "well known GPU fault" so no issues there.
You bought from apple so redress is with apple, perfect.

Time wise apple should treat it like any other repair because its a known manufacturing defect.

I have had iPhone sorted in store 30 mins.

iMac 18 months old, logic board repair (under AppleCare warranty) picked up and arrived back in 10 days.

The apple authorised repair centre didn't have an iMac logic board in stock (found that surprising).

To answer your question my guess would be a maximum of 10 days, less if Hove have part in stock.

Hope its sorted as soon as possible for you.
Cheers

 

[brandscill]

Hi
Surprised Genius turned you away, Genius didn't know what he/she was talking about.
As I'm sure know the fault has to be proven to have occured during manufacture before you took ownership.
This has been proven as its "well known GPU fault" so no issues there.
You bought from apple so redress is with apple, perfect.

Time wise apple should treat it like any other repair because its a known manufacturing defect.

I have had iPhone sorted in store 30 mins.

iMac 18 months old, logic board repair (under AppleCare warranty) picked up and arrived back in 10 days.

The apple authorised repair centre didn't have an iMac logic board in stock (found that surprising).

To answer your question my guess would be a maximum of 10 days, less if Hove have part in stock.

Hope its sorted as soon as possible for you.
Cheers

Hi
Surprised Genius turned you away, Genius didn't know what he/she was talking about.
As I'm sure know the fault has to be proven to have occured during manufacture before you took ownership.
This has been proven as its "well known GPU fault" so no issues there.
You bought from apple so redress is with apple, perfect.

Time wise apple should treat it like any other repair because its a known manufacturing defect.

I have had iPhone sorted in store 30 mins.

iMac 18 months old, logic board repair (under AppleCare warranty) picked up and arrived back in 10 days.

The apple authorised repair centre didn't have an iMac logic board in stock (found that surprising).

To answer your question my guess would be a maximum of 10 days, less if Hove have part in stock.

Hope its sorted as soon as possible for you.
Cheers

Hi

Issue is can't go to store to get this resolved. The repair program ended on 31st December and the Mac is now considered Vintage so both the Apple Store and Apple Authorised Repair Centres are unable to order spare parts for it.

This means the only option is a replacement which is why I was driven to Apple Care over the phone. It's why I'm now having to wait for Apple Legal to get back to the senior specialist on what they'll do about this Consumer Law Claim

 

[gnasher729]

Sorry, that's incorrect.

You have no legal contract with the manufacturer at all which has anything to do with consumer rights. f

Which doesn't matter at all, when you buy an Apple product that has one year manufacturer's warranty.

What are you on about.
@Brian Y 's example was to show how the UK '6 year rule' works, if buying from PC World etc NOT Apple direct.
The UK '6 year rule' still applies if buying direct from Apple.
But you are confusing people.

Seems he confused you.