Contact messages, which are handled by the administorators, typically contain one of the following:
- Questions or complaints about moderation
- Technical problems with the site or an account
- Tips about a potential problem with a user, such as a pattern of trolling or a possible reregistration (these can be sent via a post report in most cases)
- Requests for account cancellation
- Requests for a username change
- Questions about the rules or suggestions for changes in the rules
- Rants that contain no question or only rhetorical questions
- Insults and profanity directed at the staff
- A combination of 7 and 8
- Messages from users who are clearly spammers
Numbers 7 to 10 are generally not answered. We have thick skin and can usually ignore insults and rants if there's a genuine question being asked.
If anyone else doesn't get a response, check your spam filter. If the response isn't there, please let us know via a direct message to an admin. While a few contacts do require extended discussion because they touch on a grey area (such discussions can take time across time zones), everyone who sends a real question or complaint without cussing out the staff should get a response.
@TiggrToo you should be able to create a Zendesk account in order to track your ticket.
@sman789 can correct me if I'm wrong here, but I've been able to do that as a user on another forum that uses Zendesk for support. Otherwise,
@Weaselboy is correct - they are tracked and documented, down to time stamps, in the forum records. Just contact an admin or send a contact if you wonder about a specific ticket.