So, after more than 2 weeks in OIP hell with absolutely no movement on my order (11/17-24, ATT, SG256, IUP, no CC charge) I finally decided to cancel the order and take my chances with finding a phone for pickup at an Apple Store. I checked availability this morning at 6:00 and saw that there was one available, but Apple’s website wouldn’t take my cancellation request for some reason. Maddening! I then called Apple Support and the woman I spoke with (Amy) was not only able to cancel my order but she helped me with putting through a new order, all the time keeping an eye on availability at the several Apple Stores in my area, as supply was dwindling while we were going through the process. It ended up that all the available store pickups (4 of them, in different stores) were snapped up, despite my having one “in the bag” at the start. But even though the outcome didn’t turn out in my favor, I was encouraged by this, and I feel pretty confident that I’ll be able to snag an iPhone X sometime this week. I was really impressed with Amy’s helpfulness (she even said that she would stay on the phone as long as I wanted to help me find a phone)—maybe the best customer support experience I’ve ever had.
