Have you ever been scr*wed by Apple?

Discussion in 'General Mac Discussion' started by jacobj, Jan 31, 2006.


Has Apple ever given you bad customer service?

  1. Europe - Yes: Everytime I have to deal with them... or nearly everytime.

    3 vote(s)
  2. Europe - Yes: but only occasionally and I am willing to put it down to bad luck

    2 vote(s)
  3. Europe - No: never. Apple offer the best customer service in the world

    5 vote(s)
  4. US - Yes: Everytime I have to deal with them... or nearly everytime.

    2 vote(s)
  5. US - Yes: but only occasionally and I am willing to put it down to bad luck

    14 vote(s)
  6. US - No: never. Apple offer the best customer service in the world

    33 vote(s)
  7. Asia - Yes: Everytime I have to deal with them... or nearly everytime.

    1 vote(s)
  8. Asia - Yes: but only occasionally and I am willing to put it down to bad luck

    1 vote(s)
  9. Asia - No: never. Apple offer the best customer service in the world

    1 vote(s)
  1. jacobj macrumors 65816


    Apr 22, 2003
    Right, I am campaining against Apple becuase they have stopped shipping to Jersey. Typical Apple they refuse to comment as to the reasons why. You'd think I was asking them to tell me when the next iPod was going to be released.

    This is not the first time that Apple have shafted me and I am starting to waver in my loyalty to them... so here is the poll..
  2. eva01 macrumors 601


    Feb 22, 2005
    Gah! Plymouth
    No problems with them yet.

    Only wonderful things of them buying back a defective iBook and letting me buy a powerbook for 500.
  3. Mitthrawnuruodo Moderator emeritus


    Mar 10, 2004
    Bergen, Norway
    Voted Europe: No, never... and even if I think their customer service is pretty good, that doesn't mean that I haven't had any problems.

    I've had one extremely annoying round with Apple Store on the phone, but that turned out fine, eventually. And there was the time my Pismo went on a Tour of Europe for about a month to be fixed, but that was actually handled by an Apple Service Center and not Apple directly (even if it was handled by Apple in the end).

    So, I would have voted something more like Never had any serious problems, and Apple always comes through in the end if that was an option... ;)
  4. ipacmm macrumors 65816


    Jun 17, 2003
    Cincinnati, OH
    Same with me. I really haven't had any issues with Apple besides them taking forever to fix my power book but it turned out fine because they sent me a set of $300 speakers.
  5. Glenn Wolsey macrumors 65816

    Glenn Wolsey

    Nov 24, 2005
    New Zealand
    New Zealand: No complaints, my iMac was shipped 5 days early.
  6. Mr. Anderson Moderator emeritus

    Mr. Anderson

    Nov 1, 2001
    My G5 got here and things have been ok - so its not been everytime - however, I hope to never go through any of the above again....

  7. Thomas Veil macrumors 68020

    Thomas Veil

    Feb 14, 2004
    OBJECTIVE reality
    No. Sent a bad PowerBook to Apple once on a Friday, and was surprised to find it delivered back to me, fully repaired, on the following Monday. Which was a holiday.
  8. mpw Guest

    Jun 18, 2004
    The only problem I have is that they don't ship to Jersey. As I've posted before this is down to their contract with TNT for shipping, I really don't see why that is not simple to resolve.

    It's a bit lame that Apple can't put the IT systems in place to run an online store effectively.
  9. derajfast macrumors 6502a

    Mar 24, 2004
    since when dont they ship to jersey? my powerbook was shipped there about 2 years ago, and my dad just had his new ipod shipped there 2 weeks ago......

    as for apple customer service experience.....hasnt been too great for me, but i finally called them up to complain about all the crap ive had to go through with ilife 06 and my power adapters and such.....gave me 200 off a future purchase so im kind of happy
  10. BlizzardBomb macrumors 68030


    Jun 15, 2005
    Just before my iPod died, it made lots of clicking and scratching sounds and it took 10 seconds to start playing songs after you hit play. Sent it to Apple only to have them send it back saying they couldn't find anything wrong with it. One week later, it died.
  11. mpw Guest

    Jun 18, 2004
    Since about October last year.
  12. Koodauw macrumors 68040


    Nov 17, 2003
    I wouldn't say its the greatest, I just have never had an issue.
  13. barneygumble macrumors 6502a

    Apr 18, 2005
    If australia was there i would say yes, and no we are not part of asia;)
  14. cgratti macrumors 6502a


    Dec 28, 2004
    Central Pennsylvania, USA
    no problems, iPod broke and they repaired it, broke again they replaced it... no questions asked....

  15. haiggy macrumors 65816

    Aug 20, 2003
    Ontario, Canada
    My sister's iPod mini broke... sent it back in... and they said that it was fine. Shipped it back unrepaired. I tried everything before I sent it in, but nothing worked. However, Apple MIGHT have done something to get it work. I don't even know since either someone at Purolator or Apple STOLE the freaking iPod...

    So basically I am complaining about how they shipped it right back saying it didn't need repairs when it was obviously not operational
  16. Artful Dodger macrumors 68020

    Artful Dodger

    May 28, 2004
    In a false sense of reality...My Mind!
    Well if anyone has read my thread about the trouble I've had with my new iMac then you know sorta how I feel. This is the worst that I've been treated but I knew that this Intel iMac may have some issues, just not all at me (LOL). Really though until now Apples service has been great for me so I can't make a mountain out of a molehill but there is a limit that everyone has ;)
  17. katie ta achoo macrumors G3

    May 2, 2005
    I've had nothing but love and free computer from apple.

    They even sent me a letter today!!

    Dear KT,
    Please report your $1,999.99 PowerBook winning on your 2005 tax return. It will be listed as personal business income.
    Ha, ha, ha, you have taxes to pay, neener neener neener.
    Love, Apple

    They reminded me to put $2k on my mom's income for tax purposes.

    And all the hardware related stuff... (ok, just a new HD) they've been AWESOME!
  18. derajfast macrumors 6502a

    Mar 24, 2004

    since october of last year, ive had 2 ipods, an ipod dock, 2 power adapters, and a powerbook battery shipped to me in jersey......

    i have no idea what you are talking about
  19. Clix Pix macrumors demi-goddess

    Clix Pix

    Oct 9, 2005
    8 miles from the Apple Store at Tysons (VA)
    Well, I don't know if Apple offers "the best customer service in the world," but certainly I have not had any problems in any of my transactions with them, either online or at the local Apple store.
  20. risc macrumors 68030


    Jul 23, 2004
    Melbourne, Australia
    Apple Australia would be the worst IT company I've dealt with, they have an arrogance that makes IBM seem nice to deal with.
  21. yg17 macrumors G5


    Aug 1, 2004
    St. Louis, MO

    Do you mean New Jersey? He's talking about a country called Jersey, which is an island off the coast of the France(?) I believe

    And no, I've never been screwed by Apple. My single repair with them was awesome, I was without my PowerBook for less than a week
  22. derajfast macrumors 6502a

    Mar 24, 2004
    well then..haha....little miscommunication i suppose
  23. mpw Guest

    Jun 18, 2004
    If you've got Google Earth (which you should) copy and paste this code into your 'Places' folder and that should clear things up.

    <?xml version="1.0" encoding="UTF-8"?>
    <kml xmlns="http://earth.google.com/kml/2.0">
      <name>mpw's Jersey</name>
  24. SpAtZ macrumors regular

    Feb 3, 2006
    They lost my ibook in the stoor after a repair and sent it back accidentaly because they put it in the wrong pile. It took three weeks to get it back
  25. ahunter3 macrumors 6502

    Oct 15, 2003
    I've really only needed/used official Apple warranty service twice, ever, and I've been using Macs since 1986.

    First time was with my 7100/80, which would not let me switch AppleTalk protocol from printer port (LocalTalk) to ethernet. The Apple tech came to my house, ran diagnostics on it, swapped out the motherboard, and finally determined that the problem was in the just-purchased ethernet transceiver, not the Mac itself. I had MacWarehouse or MacMall or whoever it was replace the transceiver and was on the network about 3 days later. As many stars as I can give on that service call, that was amazing, outstanding.

    Second time was with my brand-new-back-then 'WallStreet' G3 Series PowerBook. It stopped charging from A/C, would only run on battery. Took it in to the official Apple-designated warranty service center. They took about 10 days to decide they could not fix the cracked power board and would have to send it to Apple. They asked me to remove any 3rd-party / nonstandard equipment, and remove all RAM, and they shipped it to Apple. They disregarded my instructions to use next-day service and instead tied it to the back of a westbound snail. Days went by and it finally showed up on the docks, then the intake queue, then someone was looking at it, then it was noted as being shipped back with the cryptic note "because you requested that it not be fixed" -- ???

    Frantic calls eventually yielded the info that it was not repaired "because no problem was found". -- ?? Yet more frantic, persistent, and angry calls finally obtained the information that PowerBook was not tested at all due to no RAM. (I called up the local repair shop which insisted that Apple had instructed them to have the RAM removed before shipping).

    Of course they had tied my computer to an eastbound snail before I could tell them otherwise, and I had to wait for it to arrive at the local place before having the RAM inserted and sending it back yet again (this time, with me practically holding them at gunpoint, they shipped it next-day service).

    One freaking month after I sent it in, I finally got it back in working order. Oh, and the problem turned out to be a well-known problem, one endemic to that particular model of PowerBook, that the A/C in was poorly designed and would tend to crack a spot-solder linking the power-in & sound card with the main motherboard. The next 4 times it happened I had someone local do the repair without involving Apple repair services.

    Quite obviously, zero stars for that one.

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