It's an understatement that we all chose Mac as a primary computing platform (iOS included for most), and its safe to say we all love it.
But there comes a time, something critical in your work, something critical in your personal life - including family - where the Mac or Apple device just came through and it was your last resort to get something done, save something or retrieve something that just deserved a heart felt KISS.
For me I work on call on rotation and a few weeks ago over the holiday's I decided NOT to take my work pc laptop home but keep it powered on the network (Win7). I run Win7 on my Mac via VMWare Fusion. One of the executives had an issue where he just received a laptop at work, logged in & out, then left overseas to Africa - forgetting his password. On Top of this his BB died showing the Java Error 507 - which requires loading the OS. For some reason the machine did NOT have his local profile and he needed access to his documents on a machine that was online at work. The REAL stinker was that local IT was minimal (holiday's) and was not reachable.
AT this location no spare BB where on hand and a back-order for stock for local carrier. I wiped my current BB 9700 clean using Desktop Manager for Mac on my AluMB; activated it via RDP within Fusion to our BES and then shipped it express to West Africa in Mauritania. That was the easy part - I could do without remote email access since I have Office 2011 on my Mac Mini at home. 4 days later BB arrived on site with data working - roaming costs be damned at this point.
Although I was able to connect to our servers from Fusion I did NOT have access to my PC at work, could not access my Win7 work laptop (thanks firewall and AD policy's; Win7 is not our standard yet XP is), and I did NOT have Office nor OCS installed on my MacBook in VMWare. I Did have OCS for Mac installed and was able to reach one of the infrastructure team. I guided the executive to logon to localadmin - send an invite to remote control the PC while using the BB as a modem. I was able to control his PC, install the VPN profile (which should've been there from the image), and setup connection and switch user while VPN'd into the network. Once he was able to logon, lock PC & unlock to ensure cached credentials he was able to logon under his OWN logon. Network drives had a problem, updated his "hosts" file and worked after reconnection (gpupdate /sync or /force didn't work).
This was fine an dandy EXCEPT his profile was migrated from an arcane z account to our standard dmonroe (first initial/lastname for an id). I could not find the ticket history and due to GPO or other infrastructure implementation I could NOT access AD via VMWare - since my virtual Win7 is NOT joined to the domain; I could do this as I have access but I don't wish to be in serious trouble doing so). Let's just say although the network share was available there was NO data in it - and with no knowledge of previous profile my infrastructure colleague couldn't dig for it without one to find out.
This is where I was able to KISS my MAC! He DID have his iPhone on him ... gave me his credentials to his iDisk which I created on my MacBook. I then connected to his old laptop that was online and although I found out his logon ID (the only one on that machine), he didn't know his password for me to logon as that ID and retrieve the path to his original network shares (previously done with a logon script, we now use a kix file: which has no previous user id setup for him). No access to AD, I then copied all his documents to my Fusion installation, shared the disks with OS X, then uploaded to iDisk - all within 1 hour. FINALLY he ad access to his documents and was able to forward them for colleagues that arrived on site the next day able to edit and share them with team members. I did delete the iDisk account, logged off and I swear ... I KISSED my Mac.
When & what happened to you where your Mac just deserved a KISS?! Please share.
But there comes a time, something critical in your work, something critical in your personal life - including family - where the Mac or Apple device just came through and it was your last resort to get something done, save something or retrieve something that just deserved a heart felt KISS.
For me I work on call on rotation and a few weeks ago over the holiday's I decided NOT to take my work pc laptop home but keep it powered on the network (Win7). I run Win7 on my Mac via VMWare Fusion. One of the executives had an issue where he just received a laptop at work, logged in & out, then left overseas to Africa - forgetting his password. On Top of this his BB died showing the Java Error 507 - which requires loading the OS. For some reason the machine did NOT have his local profile and he needed access to his documents on a machine that was online at work. The REAL stinker was that local IT was minimal (holiday's) and was not reachable.
AT this location no spare BB where on hand and a back-order for stock for local carrier. I wiped my current BB 9700 clean using Desktop Manager for Mac on my AluMB; activated it via RDP within Fusion to our BES and then shipped it express to West Africa in Mauritania. That was the easy part - I could do without remote email access since I have Office 2011 on my Mac Mini at home. 4 days later BB arrived on site with data working - roaming costs be damned at this point.
Although I was able to connect to our servers from Fusion I did NOT have access to my PC at work, could not access my Win7 work laptop (thanks firewall and AD policy's; Win7 is not our standard yet XP is), and I did NOT have Office nor OCS installed on my MacBook in VMWare. I Did have OCS for Mac installed and was able to reach one of the infrastructure team. I guided the executive to logon to localadmin - send an invite to remote control the PC while using the BB as a modem. I was able to control his PC, install the VPN profile (which should've been there from the image), and setup connection and switch user while VPN'd into the network. Once he was able to logon, lock PC & unlock to ensure cached credentials he was able to logon under his OWN logon. Network drives had a problem, updated his "hosts" file and worked after reconnection (gpupdate /sync or /force didn't work).
This was fine an dandy EXCEPT his profile was migrated from an arcane z account to our standard dmonroe (first initial/lastname for an id). I could not find the ticket history and due to GPO or other infrastructure implementation I could NOT access AD via VMWare - since my virtual Win7 is NOT joined to the domain; I could do this as I have access but I don't wish to be in serious trouble doing so). Let's just say although the network share was available there was NO data in it - and with no knowledge of previous profile my infrastructure colleague couldn't dig for it without one to find out.
This is where I was able to KISS my MAC! He DID have his iPhone on him ... gave me his credentials to his iDisk which I created on my MacBook. I then connected to his old laptop that was online and although I found out his logon ID (the only one on that machine), he didn't know his password for me to logon as that ID and retrieve the path to his original network shares (previously done with a logon script, we now use a kix file: which has no previous user id setup for him). No access to AD, I then copied all his documents to my Fusion installation, shared the disks with OS X, then uploaded to iDisk - all within 1 hour. FINALLY he ad access to his documents and was able to forward them for colleagues that arrived on site the next day able to edit and share them with team members. I did delete the iDisk account, logged off and I swear ... I KISSED my Mac.
When & what happened to you where your Mac just deserved a KISS?! Please share.
