iPad Headphone jack broken inside iPad

Discussion in 'iPad' started by iMas70, Dec 30, 2013.

  1. iMas70 macrumors 6502a

    Joined:
    Sep 4, 2012
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    MA
    #1
    One of my daughters was putting an a headphone splitter jack into my iPad and it somehow broke inside of it. It's deep inside so I guess it's going to require a trip to the Apple Store for them to do surgery. Anyone have experience with this?

    Thanks!
     
  2. GoCubsGo macrumors Nehalem

    GoCubsGo

    Joined:
    Feb 19, 2005
    #2
    Nope, never. It seems as though it would require a bit of force to break. Was the jack itself loose?
    Unfortunately, it would take Apple to get it out unless you have some really narrow tweezers. I wouldn't chance it though. Apple will call it user error, they're fun like that.
     
  3. iMas70 thread starter macrumors 6502a

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    MA
    #3
    7 year olds using a headphone splitter that they got for Christmas. Don't know if it's because it got pulled, because it was a $5. splitter or a combination of the two.
     
  4. Jessica Lares macrumors G3

    Jessica Lares

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    Near Dallas, Texas, USA
    #4
    The tip? Or did a bit of the surrounding plastic get in there too? I think you'll be okay if you go to the Apple Store and let them do it.

    It must have been loose. If the plastic isn't stuck in there and you still have it, a bit of superglue, and carefully trying to stick it back around the jack, then holding it there for a minute, and then pulling it out might work.

    Still, let a Genius mess with that.
     
  5. iMas70 thread starter macrumors 6502a

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    #5
    Looks like the tip is in there. No surrounding plastic. I'll take a better look at it when I get home. Would be nice if I could stick the other end in to lock into it them pull it out. From what I saw, I think it broke so I won't be able to slide the main part in.
     
  6. duffyanneal macrumors 6502a

    duffyanneal

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    ATL
    #6
    I had the same thing happen to my kids' iPad. Luckil, I was able to grab a piece of it with some pointed tweezers. Good luck

    [​IMG]
     
  7. Lucille Carter macrumors 65816

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    Jul 3, 2013
    #7
    If it is a clean break, tweezers are not going to do squat!
     
  8. darngooddesign macrumors G3

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  9. duffyanneal, Dec 30, 2013
    Last edited: Dec 30, 2013

    duffyanneal macrumors 6502a

    duffyanneal

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    #9
    Not necessarily, there is a metal core in the center of the plug. It is surrounded by plastic. I was able to pick at the plastic until enough of the center pin was revealed to grasp with the tweezers. Mind you the piece that I grasp was below the surface of the iPad.
     
  10. old-wiz macrumors G3

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    West Suburban Boston Ma
    #10
    I'd take it to Apple before I'd let someone near it with superglue
     
  11. iMas70 thread starter macrumors 6502a

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    Sep 4, 2012
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    MA
    #11
    I'd be a little scared to use Superglue in that small hole. I never did good in the game Operation. Don't want the red nose to glow as the buzzer sounds on my iPad. I've attached to pics to show what is going on.
     

    Attached Files:

  12. iMas70 thread starter macrumors 6502a

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    Sep 4, 2012
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    MA
    #12
    I just spoke with Apple. I have an appointment at the local store on Friday. They will try to take it out there. If that doesn't happen, I was told that they will send it out to be repaired. If that's the case, will they actually send it out or just replace it?
     
  13. tobeornottobe macrumors regular

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    Nov 4, 2013
    #13
    that looks pretty deep
     
  14. iMas70 thread starter macrumors 6502a

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    #14
    I think the splitter failed. Looking at it, there is no signs of it being bent over to the side. Seems like it was two pieces and they just separated. It's a clean break.
     
  15. Lucille Carter macrumors 65816

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    Jul 3, 2013
    #15
    If there is a hole in the broken shaft a small sharp screw like a grabber would work better. The tweezers would still have nothing to grab onto.
     
  16. charlituna macrumors G3

    charlituna

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    Los Angeles, CA
    #16
    They don't do it. Don't have the tools for it. Can't take the iPad apart and they don't have anything small enough to fit. Plus risk of damage to the jack. They would say they have to swap it. At damage costs.

    What you could try is taking it to a watch or jewelry repair shop which might have really thin tools that could slide it out. There is a risk that they might damage the jack and if Apple finds out that you let a non tech mess with iPad they could refuse to replace it at any price as 'tampering'. So you might want to forget to mention that part when you mention that your headphone jack isn't working, if you feel comfortable with that.

    ----------

    That could work also if it's just the tip and it's not jammed. Just be really careful not to touch the side with the glue.

    ----------

    Bit of advice from the SO. If it was Apple Care on the phone that told you they would try to remove it, don't be shocked if the store says no. Phone advisors are notorious for promising things that don't happen in store. They will say things will be replaced that are actually software issues or even carrier issues. They say things will be covered that aren't. They have been caught telling folks to just walk in when they gave been told time and again that it's by appointment and they need to set up one for customer. Or customers admitting phone was Carrier unlocked via jailbreak and advisor saying that was okay, screen was replaced by boyfriend. These things are warranty voids and stores won't touch them. SO has seen notes from advisors about such things.

    If the plug is extended out of the jack hole they might agree to try but they might not. And 'the guy in the phone said' won't mean squat. Because the phone folks have zero authority over in store. If anything store rules over the phones since they have actual access to the devices.

    And no they won't send it out. They don't do that with mobile devices. They swap on the spot.
     
  17. iMas70 thread starter macrumors 6502a

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    #17
    Thanks for the info! I guess I'm going to backup everything tomorrow and expect them to swap it when I go in. That piece is to far in to grab. I understand what your telling me about what the person at Apple told me. There is supposed to be notes from a supervisor that they can pull up at the store. I'll see what happens and if they say they can't do anything or I'd have to pay, I'll be calling Apple while I'm in the store.

    The person on the phone was very nice and helpful so I hope that carriers over.
     
  18. iMas70 thread starter macrumors 6502a

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    #18
    Done deal! VERY happy and surprised by Apple. That was excellent customer service. They went above and beyond anything that I would expect from them. The iPad couldn't be repaired at the Apple Store so they just replaced it. My backup is loading now and then it will be back to normal.
     
  19. BasicGreatGuy Contributor

    BasicGreatGuy

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    #19
    And that is one of the ways a company develops a loyal customer. Well done, Apple. Glad it worked out for you.
     
  20. Lmac macrumors newbie

    Lmac

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    Jul 10, 2006
    Location:
    Kaysville, UT
    #20
    Try this new product, the "GripStick." Designed just for this problem! Released Fall 2015:
    https://www.kickstarter.com/project...e-broken-headphone-plug-removal-tool/comments

    Video:Nightek.com/GripStick
    -Lmac (we just ordered some for our school)

     
  21. Macalway macrumors 68000

    Joined:
    Aug 7, 2013
    #21
    Shoddy import. Probably aluminum. They actually use aluminum now on cables, jack, plugs, to cut costs.

    Worthless junk, that is liable to ruin your gear. I started to see this with 1/4 mono plugs recently. I knew right away as they are so light. 1/8 plugs are going to be harder to detect.
     
  22. wizziturt macrumors newbie

    Joined:
    Apr 12, 2016
    #22
    Hey, I had the same problem but when I tried your super glue idea but It made it worse. I put a tiny bit of glue on the end of the rest of the headphone jack and put it in. Howeve, when I took it out it broke more of the headphone out into to jack. The broken piece is now superglued into the hole. Do you think Apple will be able to fix that?
     
  23. Newtons Apple macrumors Pentium

    Newtons Apple

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    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #23
    I am sure the OP has worked it out near three years ago.:rolleyes:
    --- Post Merged, Apr 12, 2016 ---
    Apple would open the unit and replace the jack with your broken piece still inside it.
     
  24. TheAppleFairy macrumors 68020

    TheAppleFairy

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    #24
    That's a big assumption. We don't know that.
     
  25. Newtons Apple macrumors Pentium

    Newtons Apple

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    Jacksonville, Florida
    #25
    As the Apple Fairy you should know.
     

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