So, I purchased an iPhone at an AT&T store, (after the price drop) took it home, naturally very excited. I was a little concerned having to sign up with AT&T for 2 years, but concluded that there was no way around that, at least not yet. I'm not going to go into too many details but after experiencing AT&T's customer "service" I decided to return the phone. I had at this point not broken the seal/plastic wrapping so I naturally walked into the AT&T store for a full refund. The first rep offered me a refund minus 10% restocking fee. I told her that I was entitled to a full refund seeing as the wrapping was unbroken. She said no, and went to get the manager. He too told me no, and that I had to pay a 10% restocking fee. I couldn't believe it! We argued endlessly back and forth for what seemed like an eternity. As I was about to give up and take to phone to another store, I noticed that the plastic bag I had gotten with my original purchase had big black bold letters written on them stating that the 10% restocking fee only applied if the seal/wrapping had been broken. I brought this to the manager's attention. He looked at it, looked at me, and without so much as an apology, told the other rep to give me a full refund. The whole incident is so indicative of AT&T and I cannot believe Apple signed a 5 year exclusive contract with them. They have got to be the worst when it comes to customer care. Apart from that, the fact that the store manager(!) was clueless about the applicability of the restocking fee just makes it even worse. I wonder how many people AT&T have "stolen" from with tactic. So come on all ye olde tech geeks out there! Get me an affordable unlocking software so that I may enjoin the eighth wonder of the world, without having to endure the 11th plague.