Help! 2017 Macbook Pro 15" double gg

Discussion in 'MacBook Pro' started by roxics, Mar 25, 2018.

  1. roxics macrumors regular

    Joined:
    Aug 4, 2013
    #1
    As of the last month or so my 2017 Macbook Pro 15" has been typing gg every time I hit g. I have go back back and erase the second g almost every time. I'd tried restarting and updated my os, but still the same problem. I've had this machine since this past September and it didn't do this until about the start of this month.
     
  2. jerryk macrumors 601

    Joined:
    Nov 3, 2011
    Location:
    SF Bay Area
    #2
    It is likely the keyboard is dirty or is failing. You can try cleaning the key with compressed air. https://support.apple.com/en-us/HT205662

    If that does not work, make a backup and take it in to an Apple Store.
     
  3. Naimfan Suspended

    Naimfan

    Joined:
    Jan 15, 2003
    #3
    Take it to Apple. Have them replace the top case under warranty. If it happens again, sell it and buy a 2015.
     
  4. smirking macrumors 68000

    smirking

    Joined:
    Aug 31, 2003
    Location:
    Silicon Valley
    #4
    Don't be so fast to get a replacement (unless you're close to the end of warranty). There are a bunch of different tricks that will often work to get a repeating key back to normal. Search the forums for some tips. Compressed air as someone suggested works for some cases. I was able to fix a few repeating keys by holding them down and wiggling them back and forth gently.
     
  5. Naimfan Suspended

    Naimfan

    Joined:
    Jan 15, 2003
    #5
    Disagree.

    It's been a month - it would have "worked itself out" already. And OP said "every time." Top case replacement also creates a record in Apple's systems and makes it more likely to replace the entire machine if/when the problem persists. It's a PITA being without it for a few days - I know, I've had this happen several times - but replacement is the one thing that MAY correct the issue.
     
  6. smirking macrumors 68000

    smirking

    Joined:
    Aug 31, 2003
    Location:
    Silicon Valley
    #6
    Missed that part. If it really has been a month and it does it every single time, take it in. Otherwise, try some DIY tricks to see if you can get it resolved. I've had similar issues three separate times. I resolved them myself each time. I have a first batch 2016 MBP.
     
  7. mcpryon2 macrumors 6502a

    mcpryon2

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    Dec 12, 2008
  8. roxics thread starter macrumors regular

    Joined:
    Aug 4, 2013
    #8
    No it doesn't happen every time. Just most times. I'll try some compressed air and wiggling first.
     
  9. PBG4 Dude macrumors 68030

    PBG4 Dude

    Joined:
    Jul 6, 2007
    #9
    Man, I saved up for 3 years to buy this laptop. This is one club I’d like to skip.
     
  10. Fishrrman macrumors P6

    Fishrrman

    Joined:
    Feb 20, 2009
    #10
    OP wrote:
    "No it doesn't happen every time. Just most times. I'll try some compressed air and wiggling first."

    You have KeyGate™.

    Make an appointment at a brick-n-mortar Apple Store genius bar and GET IT REPAIRED.

    If you don't do this, it's going to "cost you", and cost you BIG TIME.

    Are you prepared to shell out $500+ to repair a keyboard with a few broken keys (once the laptop is out-of-warranty)? Because that's what it will cost (the entire top case has to be replaced, even to fix ONE broken key).

    Again -- DON'T DELAY -- take it to Apple and have them repair it.
     
  11. roxics thread starter macrumors regular

    Joined:
    Aug 4, 2013
    #11
    It's still doing it and now the B key is acting up, so taking it in is probably a good idea. Of course that means I have to buy a hard drive to back this thing up. What's the best way to back it up? I've never had a machine without a removable HD before.
     
  12. turbineseaplane macrumors 68040

    turbineseaplane

    Joined:
    Mar 19, 2008
    #12
    Yet another..

    It is amazing we still have people on this forum defending Apple and claiming there's "no issue" or whatever issue there may be is "overblown"..

    This is a full on butt fumble by Apple with these new key switches.
    Change for the sake of change and they screwed it up and took a reliable and good keyboard and made it a huge liability.
     
  13. smirking macrumors 68000

    smirking

    Joined:
    Aug 31, 2003
    Location:
    Silicon Valley
    #13
    There is an issue, but it's also overblown. It's big enough to be serious, but still doesn't appear to be as widespread as a lot of people are saying.

    I have a 2016 and have had intermittent problems. Consider me extremely annoyed, but not freaked out.
     
  14. mendosasenemy macrumors newbie

    Joined:
    Jun 9, 2009
    #14
    I find it amazing there are even a few issues when I’m still typing on my 2008 MacBook Pro (with no issues). Granted, the only thing I can do with this thing is word process and check email/light browsing but man, I sure will miss that 17” screen when I need to update (I’m holding off for an update tomorrow or few months.

    My advice would be to straight to a store. There is no way you should be paying that kind of money and be having issues (especially this early on). Acceptable time for things to fail, well after 10 years of daily usage perhaps???
     
  15. turbineseaplane macrumors 68040

    turbineseaplane

    Joined:
    Mar 19, 2008
    #15
    The point is that it's a larger problem than it's ever been before.

    To me it's almost not possible to over blow that, as the rate of failure and issue is simply too high simply by virtue of being noticeably higher than ever before.

    They took essentially a non problem (the previous keyboards) and made a problem out of it, for very little apparent reason or value gained.
     
  16. csurfr macrumors 68000

    Joined:
    Dec 7, 2016
    Location:
    Seattle, WA
    #16
    but but but it's 3mm thinner! ;)

    My thoughts on this are well known. Just wanted to have some fun.
     
  17. smirking macrumors 68000

    smirking

    Joined:
    Aug 31, 2003
    Location:
    Silicon Valley
    #17
    My point was that there are people out there who think or at least act like the failure rate is somewhere upwards of 50%. It's definitely not that. It's probably less than 5%, but before anyone tells me that I'm in denial, even a problem rate approaching 5% is sky high, especially for a product like this.

    I'm also the owner of a lot of mechanical keyboards. The new Apple butterfly keys have a lot in common with mechanical switches even though they technically aren't and there are certain switches that just have a reputation for developing issues. The pattern of complaints in the butterfly switch keyboards remind me of any board built on ALPS switches. If you like the feel of one of those switches, you'd better be able to put up with at least some occasional switch malfunctions.

    The reason why I tell people to try some DIY fixes first is because some of the issues we're seeing are likely due to the switch itself and the way some people use their keyboards so replacing the keyboard every single time a key has issues is going to mean excessive time without your main driver. If it keeps happening to you, it's not bad luck. There's something about the way you use it that is causing the problem, which isn't OK, but you won't have any better luck with a replacement keyboard than you did with your previous one. If this is you, it's time to get a different laptop or use an external keyboard.
     
  18. turbineseaplane macrumors 68040

    turbineseaplane

    Joined:
    Mar 19, 2008
    #18
    Totally agree - that's the problem here for sure..
     
  19. bhatiak macrumors member

    Joined:
    Oct 25, 2017
    #19
    I have the same problem with the spacebar on my 13" nTB, and my friend has it with his B key on his 15"
     
  20. Fishrrman macrumors P6

    Fishrrman

    Joined:
    Feb 20, 2009
    #20
    smirking wrote:
    "It's probably less than 5%, but before anyone tells me that I'm in denial, even a problem rate approaching 5% is sky high, especially for a product like this."

    I sense the rate of failure is significantly higher than "5%".
    Certainly not 50%.
    But I wouldn't be surprised if the actual number of owners who have problems is in the range of 20-25%.

    And remember, none of these laptops are even 2 years old yet.
    The probably of failure (on a given unit) will increase with the unit's age.
     
  21. csurfr macrumors 68000

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    Dec 7, 2016
    Location:
    Seattle, WA
    #21
    25%? Wouldn't that be catastrophic to the MbP line, and Apple in general?
     
  22. smirking macrumors 68000

    smirking

    Joined:
    Aug 31, 2003
    Location:
    Silicon Valley
    #22
    So this the kind of overestimating I'm talking about.

    If one out of every five of one of the best selling laptops in the world was a lemon, don't you think the freakout would be even bigger news than Trump? Yet this issue only gets passing mention outside of places like MacRumors and virtually none at all in the mainstream press.

    You don't have to overexaggerate to underscore that this is pretty serious. 5% is a very high number in terms of economical impact so if we're even close to that, it's a pretty significant issue.
     
  23. turbineseaplane macrumors 68040

    turbineseaplane

    Joined:
    Mar 19, 2008
    #23
    I don't care what the actual number or percentage is beyond "it's way too many", especially given the brand and price points we are talking about here.
     
  24. c0ppo macrumors 65816

    c0ppo

    Joined:
    Feb 11, 2013
    #24
    2016 MBP, we had keyboard failures from 9 out of 17 if I remember correctly. And that is in just first year of those devices. It's true, they were being used to the maximum, but they are supposed to be used as pro tools, not just as starbucks surfing laptops.

    Well, no one can order any MBP anymore in my company. Banned until further notice. Of course, I highly doubt that failure rates are that high in the real world. But in the next 1-2 years, a lot more of 2016 MBP keyboards will fail.

    And a lot of those folks won't have apple care. So this problem is going to get bigger and bigger.
    I also think that in the next MBP upgrade, keyboards are gonna be changed. Not to the old mechanism, I haven't got any hopes in that scenario. But they are gonna change it, hopefully for the better.

    If they manage to do that without changing design, well, those keyboard can be put into 2016/17 models if and when those keyboards fail.

    Lots of topics/posts on this forum about failing keyboards on a 3000€+ (in most of EU at least) laptop is a joke. But I highly doubt anyone is laughing. Even Apple is probably concerned since it will eventually fall on their backs.

    And a lot of people here defending this joke of a keyboard. Don't get me wrong, I'm one of the guys who enjoy typing on it. But the quality wise, it's worse then on 200$ laptops.
     
  25. Wags macrumors 6502a

    Joined:
    Mar 5, 2006
    Location:
    Nebraska, USA
    #25
    As the keyboards get older they may get debris or show wear. Apple will just blame it on use or wear and tear. Might not even be the cause. I foresee that happening a lot.
     

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