The ATV will default to Ethernet over WiFi when it detects a cable is plugged in and if I recall correctly, when it sees the cable, te WiFi settings options disappear.
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Help! Apple TV performance issues
- Thread starter rrmoore73
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The ATV will default to Ethernet over WiFi when it detects a cable is plugged in and if I recall correctly, when it sees the cable, te WiFi settings options disappear.
Another thing to check for is excessive heat. Since you have it mounted to the back of the TV and that is up on the wall, is there enough air circulating back there?
Yeah there's plenty of space for adequate airflow behind the TV. I will check to see if the ATV is hot to the touch though just to be sure.
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Hey thanks all, you've just helped me out for sure. I am not tech savvy at all. So frustrating, I've been having problems with my appletv and i'm kinda regretting buying it in the first place. It's either I'm too dumb for this stuff or they need to have a warning label before you buy you need to be tech savvy like all of you smarties.
I'm going to get my brother to come over and get him to fiddle with some of the things you guys have suggested, lets hope I finally get it sorted!
Thx again
I'm going to get my brother to come over and get him to fiddle with some of the things you guys have suggested, lets hope I finally get it sorted!
Thx again
Hey thanks all, you've just helped me out for sure. I am not tech savvy at all. So frustrating, I've been having problems with my appletv and i'm kinda regretting buying it in the first place. It's either I'm too dumb for this stuff or they need to have a warning label before you buy you need to be tech savvy like all of you smarties.
I'm going to get my brother to come over and get him to fiddle with some of the things you guys have suggested, lets hope I finally get it sorted!
Thx again
What kind of problem are you having with it?
Ok the ATV is warm to the touch but not warm enough to cause concern. Thanks for the suggestion.
Help! Apple TV performance issues
Ok I replaced the ethernet cord on that was connected to the ATV and the new ethernet cable is recognized by my ATV.
No more WiFi signal bars in the "About" menu. I displays the Ethernet Address now instead
Turns out that a faulty Ethernet cable was at least part of the problem.
I hope this eliminates the serious buffering issue I was having. Thanks for the help guys.
Ok I replaced the ethernet cord on that was connected to the ATV and the new ethernet cable is recognized by my ATV.
No more WiFi signal bars in the "About" menu. I displays the Ethernet Address now instead
Turns out that a faulty Ethernet cable was at least part of the problem.
I hope this eliminates the serious buffering issue I was having. Thanks for the help guys.
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Warm is okay, but decidedly hot is usually not good. It sounds like heat isn't a concern in your case.
Ok I replaced the ethernet cord on that was connected to the ATV and the new ethernet cable is recognized by my ATV.
No more WiFi signal bars in the "About" menu. I displays the Ethernet Address now instead
Turns out that a faulty Ethernet cable was at least part of the problem.
I hope this eliminates the serious buffering issue I was having. Thanks for the help guys.
Its rare that an Ethernet cable goes bad unless there is physical damage to it, but it does happen. Hopefully this will solve the issue and it was an easy fix.
After examining the cable, I saw there was in fact physical damage to it without a doubt.
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Well in that case, chances are all of your problems should be solved!
Media on my ATV has been loading significantly faster since replacing the cable yesterday. I have not witnessed any buffering since then.
AirPlay has been seamlessly smooth. It's like a dream. So far, it is a night and day difference.
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ATV Performance Issues
My latest edition in a chain of ATVs since its inception has now rendered itself inoperable in such a manner that both Apple and myself are being short-changed. I am unable to rent a movie and view it within a reasonable amount of time as experienced previously since it can now take as long as 24 hours or more to reach the point where the ATV states the movie is ready to be viewed. During this time I am subjected to a ridiculous performance of the ATV providing the amount of time it will take before I will be able to view the movie which can range from 5,250 hours to 2 minutes sprinkled intermittently in between with other ludicrous times. Of course after a while you are forced to scrub the whole idea and revert to viewing Live TV. My ATV is positioned in exactly the same place as its three predecessors. My Home Theatre in the basement, where it is located, is two stories below where all my other Apple computer equipment happens to be and so I am forced to rely on Wi-Fi. I should mention that it didn't perform in this manner at first. Any suggestions as to how I should deal with this ? Thanks.
My latest edition in a chain of ATVs since its inception has now rendered itself inoperable in such a manner that both Apple and myself are being short-changed. I am unable to rent a movie and view it within a reasonable amount of time as experienced previously since it can now take as long as 24 hours or more to reach the point where the ATV states the movie is ready to be viewed. During this time I am subjected to a ridiculous performance of the ATV providing the amount of time it will take before I will be able to view the movie which can range from 5,250 hours to 2 minutes sprinkled intermittently in between with other ludicrous times. Of course after a while you are forced to scrub the whole idea and revert to viewing Live TV. My ATV is positioned in exactly the same place as its three predecessors. My Home Theatre in the basement, where it is located, is two stories below where all my other Apple computer equipment happens to be and so I am forced to rely on Wi-Fi. I should mention that it didn't perform in this manner at first. Any suggestions as to how I should deal with this ? Thanks.
As a comment to both you and the original poster, there are several other things that can affect your WiFi performance, other than just the relative positioning of the router and the AppleTV:
1) More and/or slower devices connected to your router. In general, the more devices that are actively transmitting on your network, the lower performance you will get on each device (newer routers with beamforming notwithstanding). This is particularly the case if some of the devices only support older standards (802.11g, or especially 802.11b), or newer devices in an arere where they are getting poor reception. In general, these devices are going to take up more airtime to transmit the same amount of data, so they have a disproportionate effect on the network (as they can basically force all the devices to use a lower rate). I rarely have problems with my AppleTV connection, but when I do it's often because there's an old laptop on in the back room slowing down the overall rate.
2) Interference from neighbouring devices. Especially if you're in the 2.4 GHz spectrum, there's potential for interference from neighbouring homes, microwaves, cordless phones, etc. As other posters have mentioned, check your signal to noise ratio.
3) Weather. Moisture absorbs EM, particularly at 2.4 GHz - that's how microwave ovens work.
Matt
ATV Performance Issues
Well, I'm becoming convinced that the crux of the matter is in the ATV3 itself, purchased in Nov/2012. I found the software to be "up to date." I repositioned it around quite a bit, more than just a few inches, and the actual performance of the ATV remained the same. All three cables were checked, unplugged and re-plugged. I am unable to even view the Previews in a normal manner. Unlike before, when clicking on a movie to preview it now enters the "Accessing the Store" for a minute or two and that for a preview lasting only 1 minute and six seconds. When it finally appears, whereas before it would open there and then, it now shows a white coloured progress bar that hardly moves at all,( similar to the downloading a rental movie I experienced, but will never open even if you should wait until it completes its progress which takes an inordinate amount of time. It is most unlikely that I would care to venture renting a movie again under these circumstances. Incidentally, I have now been using the new Airport Extreme 802.11/ac for ten days now, but it should be remembered that no such adverse circumstances prevailed during the operation of the two prior ATVs nor this one until recently.
Well, I'm becoming convinced that the crux of the matter is in the ATV3 itself, purchased in Nov/2012. I found the software to be "up to date." I repositioned it around quite a bit, more than just a few inches, and the actual performance of the ATV remained the same. All three cables were checked, unplugged and re-plugged. I am unable to even view the Previews in a normal manner. Unlike before, when clicking on a movie to preview it now enters the "Accessing the Store" for a minute or two and that for a preview lasting only 1 minute and six seconds. When it finally appears, whereas before it would open there and then, it now shows a white coloured progress bar that hardly moves at all,( similar to the downloading a rental movie I experienced, but will never open even if you should wait until it completes its progress which takes an inordinate amount of time. It is most unlikely that I would care to venture renting a movie again under these circumstances. Incidentally, I have now been using the new Airport Extreme 802.11/ac for ten days now, but it should be remembered that no such adverse circumstances prevailed during the operation of the two prior ATVs nor this one until recently.
WiFi worked like utter crap for me. I replaced my Ethernet cable and now my Living Room ATV works great. Videos load up fast and AirPlay is amazing.
I do have another ATV in the upstairs master bedroom which is connected via WiFi and its performance is so-so.
My router is downstairs in the living room so the only option I have in terms of achieving optimal performance with the ATV located upstairs is to drill holes and run ethernet cable behind the walls or I could utilize some type of cord concealer like I did with my living room setup. I like my setup to look neat so I would go with one of the two if I were you.
Where is your router located (living room, basement, upstairs, etc)? What type of router do you use?
It is located in my living room. I use the ASUS RT-N66U Dual-Band Wireless-N900 Gigabit Router. It's the best router I have ever owned hands down.
http://amzn.com/B006QB1RPY
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Well, not sure why you are having wifi problem with the aTV so near the router. I have an Airport Extreme Base Station in the next room to my aTV and my MBP running iTunes on a different floor of the house (so signal has to go through a wall and a floor) and I have never had any kind of wifi issue. Where is your computer running iTunes located?
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Help! Apple TV performance issues
The computer is right beside the router. I also have the following devices on my network, 3 iPhones, 1 iPod, 1 iPad, WiFi Printer, Blue-ray Player, 1 PC and 2 ATV's (1 of the ATV's is connected via Ethernet as well as the PC).
For what it's worth, all iPhones, iPad, and iPod work great when steaming/browsing via WiFi.
The upstairs ATV works "ok" via WiFi. It does buffer more than I would like it to, but not as bad as the living room ATV did before I swapped out the faulty cable.
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The computer is right beside the router. I also have the following devices on my network, 3 iPhones, 1 iPod, 1 iPad, WiFi Printer, Blue-ray Player, 1 PC and 2 ATV's (1 of the ATV's is connected via Ethernet as well as the PC).
For what it's worth, all iPhones, iPad, and iPod work great when steaming/browsing via WiFi.
The upstairs ATV works "ok" via WiFi. It does buffer more than I would like it to, but not as bad as the living room ATV did before I swapped out the faulty cable.
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ATV Performance Issues
Contacted AppleCare this afternoon and the technician asked me immediately to perform Speed Tests on both the upstairs iMac and the HT's Mac mini. Turns out that the downstair's was using the amazingly slower of the two. Using the Network, which had to be set up by another Apple Tech when I first installed the Airport Extreme 802.11/ac, was producing speeds in excess of 17Mbps, which incidentally took him ages to complete. After the downstair's ATV was added to that same Network, its signal strength also climbed to >17Mbps and all the problems associated with the ATV3 were resolved. I'm still at a loss to reason why the ATV3 began to perform as it did in March for no actual changes were ever made to its setup to bring about its errant behaviour. Thanks to all who took the time to respond to my problem.
Contacted AppleCare this afternoon and the technician asked me immediately to perform Speed Tests on both the upstairs iMac and the HT's Mac mini. Turns out that the downstair's was using the amazingly slower of the two. Using the Network, which had to be set up by another Apple Tech when I first installed the Airport Extreme 802.11/ac, was producing speeds in excess of 17Mbps, which incidentally took him ages to complete. After the downstair's ATV was added to that same Network, its signal strength also climbed to >17Mbps and all the problems associated with the ATV3 were resolved. I'm still at a loss to reason why the ATV3 began to perform as it did in March for no actual changes were ever made to its setup to bring about its errant behaviour. Thanks to all who took the time to respond to my problem.