HELP eBay purchase nightmare

[JayLenochiniMac]

In the future, dont use ebay to sell electronics. especially iPhones. They are some of the most scammed devices ever. Example, a guy buys your phone which is in perfect condition and you send it to him. he then files a claim with ebay about it not being as described. He says it is not the item in the ad that it is damaged. Ebay has changed over the years to be more buyer friendly than seller. Meaning they almost always side with the buyer if they claim an issue. ebay will issue a charge back and instruct the buyer to return it. They do but when you get the return box it is NOT the phone you sent. it is a beatup crappy phone worth way less than what you sent him. He still has your better phone, & he has your money. you can try to explain to ebay what happened, but how do you prove what you shipped. even if you have pics of you shipping it they say you could have staged them. You are out of luck.

this story is from experience and is why I have not sold an item on ebay in 3 years.

Not to dispute what happened to you, but there are success stories of sellers who had the same thing happen to them but filed a claim with ebay with pictorial evidence comparing the two phones and ebay reimbursed them under ebay seller protection.

Below is an example of a pictorial evidence from a seller who successfully fell under ebay seller protection a few years ago:

 

[jfyrfytr25]

Not to dispute what happened to you, but there are success stories of sellers who had the same thing happen to them but filed a claim with ebay with pictorial evidence comparing the two phones and ebay reimbursed them under ebay seller protection.

Below is an example of a pictorial evidence from a seller who successfully fell under ebay seller protection a few years ago:

Im not saying they never side with the seller. I am just saying that theyhave changed policies over the years to be more buyer friendly than seller. Just my experience.

 

[JayLenochiniMac]

Im not saying they never side with the seller. I am just saying that theyhave changed policies over the years to be more buyer friendly than seller. Just my experience.

That's anecdote at best. I've successfully ebayed all my year-old iPhones since the original iPhone (albeit after getting a couple of non-paying bidders) but this is anecdote too.

 

[hypno]

Im not saying they never side with the seller. I am just saying that theyhave changed policies over the years to be more buyer friendly than seller. Just my experience.

How do they change the serial number / IMEI on the phone? I always take pictures of my phone's serial numbers, about screens, etc before I ship. I guess I thought this would protect me in case they tried to send something else back, but is there a way they get around this?

 

[jfyrfytr25]

How do they change the serial number / IMEI on the phone? I always take pictures of my phone's serial numbers, about screens, etc before I ship. I guess I thought this would protect me in case they tried to send something else back, but is there a way they get around this?

No, you cant. but prove that is the one you shipped them. It is possible to pull the scam both ways. the way I explained in my previous post, or one can advertise a phone but ship a different one. It can end up being his word against yours.

Jay leno, I am not arguing with you it is my experience. My opinion based on my experience. If you don't have the same experience that's fine.....

 

[hypno]

Hrmm. So really the best method of protection would be to buy your shipping label from a machine before hand, and then do a single video recording the IMEI/serial, placing the phone in the box, placing the box in the USPS box, sealing, attaching label, and then walking over and dropping it in the USPS pickup, right?

 

[JayLenochiniMac]

Hrmm. So really the best method of protection would be to buy your shipping label from a machine before hand, and then do a single video recording the IMEI/serial, placing the phone in the box, placing the box in the USPS box, sealing, attaching label, and then walking over and dropping it in the USPS pickup, right?

That alone isn't guaranteed to protect you. You need to take all steps to fall under ebay seller protection and sellers have won cases based on pictorial evidence as I posted earlier. You're free to take a video if only for your peace of mind, but it probably won't do any good.

 

[anarche]

You're selling a locked, inoperable, damaged phone.

For the Tungsten, titanium, and other rare earths value, perhaps