out of curiosity (i skimmed through so i didn't read every detail), why not take it to the apple store to get repaired IF the pictures are worth keeping. Since Apple has diagnostic tools and what not, I'm sure that if they replace the screen, they'll be able to help you better.
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HELP! HELP! Retrieving pictures on disabled iphone
- Thread starter appleguy1987
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We have an appointment for tomorrow to take it in to the apple store for the screen replacement or the out of warranty replacement. Was just trying to figure out a picture solution on our own before we go just in case they wipe the phone for the screen/because its disabled/ or if they give us a new phone and have to give them the current one, then the pics go with it. I spent an hour earlier chatting with a apple care senior advisor trying to trouble shoot, he said he said he sees 1gb of pics in her photo stream. its still 9gb short of what is on there but at least its something
"Offline" means it's not connected to either cellular service or wifi, or the battery is dead, or the power is off.
If it says "Turn on Lost Mode..." then it's not turned on.
The store could NOT have turned on Lost Mode without you giving them the password to your girlfriend's iCloud account (They could have turned on Find My iPhone in the iCloud preferences - that's a toggle.) The only way to put it into Lost Mode is to either use the Find My iPhone app, or go to iCloud.com. A repair shop has no reason to turn on Lost Mode in the first place.
(They might have asked you to turn Find My iPhone off - Apple requires that before servicing any phone - they should have asked you to do that by signing into iCloud.com yourself, so you could keep the iCloud password a secret.)
If they had turned Lost Mode on, then you would now have the option to turn it off. Since you don't have that option...
If everything else is true, then the most logical answer is that they did not give you the same phone. Perhaps they did not put the broken screen back onto your phone, perhaps they gave you someone else's locked phone with a broken screen (one that someone else put into Lost Mode because it was lost or stolen, and never returned to them). You can use the IMEI/MEID number or Serial Number to identify the phone, depending on the model - see this article: https://support.apple.com/HT204073
The phone is not connected to cellular service because we transferred it to a friends spare phone to use in the mean time until we got the iphone resolved and to buy time for salvaging the pics, she absolutely needed something for her commute and for work. The iphone also did not have wifi turned on at the time of the drop. As you stated, "The store could NOT have turned on Lost Mode without you giving them the password to your girlfriend's iCloud account"... At the store we provided her icloud name and pass, and he had pinged the find my iphone cause after he clicked on something on the computer it proceeded to have that loud alarm on the phone. This was before the transfer to a diff phone that night. The current lost my iphone does say turn ON lost mode. So im guessing its not turned on. But then why is it when I plug the phone in it says "itunes could not connect to iphone because the iphone is locked and in lost mode". Thats where im thrown off. Everything is true and ive tried to be as detailed as possible, im positive this is her phone it has the same marking on the back case and screen as before and in the corner of the phone you can see it says verizon lte, the rest of the center phone is cracked with green red and blue lines. Were guessing the phone is in disable mode from the attempts we made to unlock the phone while the screen was busted and made to many attempts when we first connected it to itunes. I believe thats where we went wrong along with never having a backup to begin with
I had something similar happen with my friends phone. He dropped it and shattered and I mean completely shattered the screen. The phone was put into recovery mode (not lost mode) and the phone was unable to be used because any time that the phone was plugged into iTunes and restored or updated, it would get stuck and reset itself. I ended up using an old jailbreak tool to kick the phone out of recovery mode, I do not know if this will help with lost mode but it may be worth a shot. But also you need the computer to recognize the phone. Eventually after many many hours of messing with this phone we figured out that something was wrong with the Touch ID connecting cable and the phone was essentially useless. Unable to be restored in iTunes. But we could get the data off the phone before we took it to Apple who also deemed the phone useless. I would say getting the phone to connect to your computer would be the first step if at all possible. And I will try to find the tool that I used and report back to you. If the phone has internal damage then you are going to struggle with every aspect to get data off the phone.
The computer recognizes the phone just fine, it says unable to connect iphone to iTunes because it's protected with a passcode and in lost mode" which we obviously know the passcode and Icloud acct. but just have no use of the screen and the service to the phonw has been transferred over to a different Verizon phone for the time being. Im thinking we need to re activate this phone so maybe it will show up in find my iPhone and I can turn the list feature off, which actually when u go into it it says to turn it on. But that it's pending based upon next known location or next service or something like that
You really need a screen to do anything with it. When the replacement screen was installed, what message was displayed on the lock screen? Was it like this (lost mode):
Or this (disabled aka 10 failed passcode attempts IIRC):
If it's in lost mode, you should still be able to access the lock screen to enter the passcode, but you kinda need a working screen to do so though... You can try putting an activated SIM card in it so it has access to the internet and unlock it from Find My iPhone/iCloud. If it said connect to iTunes only way to fix it is to boot into recovery mode and factory restore it.
Or this (disabled aka 10 failed passcode attempts IIRC):
If it's in lost mode, you should still be able to access the lock screen to enter the passcode, but you kinda need a working screen to do so though... You can try putting an activated SIM card in it so it has access to the internet and unlock it from Find My iPhone/iCloud. If it said connect to iTunes only way to fix it is to boot into recovery mode and factory restore it.
When the phone came on with the temp screen number 2 was displayed "disabled". Were thinking we tried the password to many times on the broken screen or the apple guy said the broken screen could have inputed on the phone as well. It's been 3 days of non stop research, senior Apple care advisors, forums, local iphone repair people. Our last hope is our trip to the Apple Store tomorrow to either have the phone replaced by them to see the disabled screen and they'll probably wipe it. Or an out of warranty replacement with a new phone. Either way I wanted to be able to sleep at night knowing I exhausted every option to salvage them and it looks like the road is coming to an endYou really need a screen to do anything with it. When the replacement screen was installed, what message was displayed on the lock screen? Was it like this (lost mode):
Or this (disabled aka 10 failed passcode attempts IIRC):
If it's in lost mode, you should still be able to access the lock screen to enter the passcode, but you kinda need a working screen to do so though... You can try putting an activated SIM card in it so it has access to the internet and unlock it from Find My iPhone/iCloud. If it said connect to iTunes only way to fix it is to boot into recovery mode and factory restore it.
