Help! How to fix Mac Pro 2010 SuperDrive Door Sticking Open?

Discussion in 'Mac Pro' started by timidhermit, Feb 18, 2016.

  1. timidhermit macrumors regular

    Joined:
    Jul 6, 2011
    #1
    I have a Mac Pro 2010 which I baby'ed since purchase.

    Yesterday, the metal door that opens and closes when the SuperDrive tray ejects and retracts start to stick. Now, even when the tray retracts fully back into the SuperDrive, the drive bay door remains open in the retracted down position.

    I found this thread from MacRumors forum long ago and have already tried the suggested fix, but it did not help:

    http://forums.macrumors.com/threads/anyone-elses-sliding-drive-door-stick-on-mac-pros.281969/

    Can someone please give me some other troubleshooting tips or fixes? Anyone tries to "oil" the hinges? If so, how? What about out-of-warranty repair by Apple? Is this possible?

    Please help!!!!
     
  2. h9826790 macrumors 604

    h9826790

    Joined:
    Apr 3, 2014
    Location:
    Hong Kong
    #2
    You can still take the 2010 Mac Pro to Apple, and they will fix it (test for free, but charge you if you really want to fix it).

    They usually provide maintenance for 7 years since the machine release. So, this may be the last year that you can still take the 2010 Mac Pro to Apple store and ask for a fix.

    However, in your case, they may replace a whole new case for you and then charge you accordingly. I doubt if they have the procedure to just fix the jammed door for you.
     
  3. timidhermit thread starter macrumors regular

    Joined:
    Jul 6, 2011
    #3
    Anything I can try for a self-repair beforehand? It is truly disappointing given how much care I baby'ed my MacPro and still have a mechanical part breaking.
     
  4. h9826790 macrumors 604

    h9826790

    Joined:
    Apr 3, 2014
    Location:
    Hong Kong
    #4
    It's hard to tell if can be fix easily.

    At least you have to open it up, take the optical drive out, and have a look what's happened to the door mechanism.
     
  5. nigelbb macrumors 6502a

    Joined:
    Dec 22, 2012
    #5
    How often do you use the DVD drive? The quick & dirty fix would be to either jam the door open or remove it entirely. If that offends your aesthetic sense then forget about the SuperDrive buy a USB external drive for peanuts. Why not treat yourself & buy a Blu-ray burner? Then you can tell yourself it's an upgrade not a workaround for a defect.
     
  6. h9826790 macrumors 604

    h9826790

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    #6
    I think his door is now jammed at the open position, so, won't affect any ops, just cosmatic issue.
     
  7. timidhermit thread starter macrumors regular

    Joined:
    Jul 6, 2011
    #7
    You are correct. It is jammed in the open position. Admittedly, it is cosmetic. But also it keeps dust out. I have removed the optical drive bay and have thoroughly cleaned the bay and the door. No change. I don't see anything obvious. I can forcefully close the door by flicking it back up, but it would stick again. Possibly some spring mechanism issue?

     
  8. GoCubsGo macrumors Nehalem

    GoCubsGo

    Joined:
    Feb 19, 2005
    #8
    I Fonzie it...light little bitch slap just below the door makes it pop right back. Mine is a 2008 and started sticking about a year ago.
     
  9. macpro00 macrumors member

    macpro00

    Joined:
    Feb 7, 2016
    #9
    7 year maintenance?? What does that mean?
     
  10. h9826790 macrumors 604

    h9826790

    Joined:
    Apr 3, 2014
    Location:
    Hong Kong
    #10
    They usually only provide up to 7 years hardware maintenance in Apple store. After that, you can still take the machine to there for testing etc, but not necessary have parts to fix it. The 2009 Mac Pro just being put into the obsolete list last year, this year should be the 2010 Mac Pro.
     
  11. owbp macrumors 6502a

    owbp

    Joined:
    Jan 28, 2016
    Location:
    Belgrade, Serbia
    #11
    That's what I do. Few light bumps below the door always bring them up.
     
  12. timidhermit thread starter macrumors regular

    Joined:
    Jul 6, 2011
    #12
    Yes, that is what I am doing. But if possible, I want to get to the bottom of the mechanical cause of this sticking. I presume that there must be some fiction point I have yet to find that is causing the jam. Anyone figured out where the fiction point might be?

    BTW, what is "Fonzie" it? I am embarrassed to say that I am lost in yet another English colloquialism.

     
  13. owbp macrumors 6502a

    owbp

    Joined:
    Jan 28, 2016
    Location:
    Belgrade, Serbia
    #13
    I'll get right to it as soon as I get graphics power cables from eBay. Right now, my GPU is connected to molex so DVD is out of the case. It has to be some dust buildup/friction. Although i can see that bottom drawer, on that doesn't stuck, has some space between door and case. Upper one is completely flush with case, so maybe thats the problem?
    IMG_1120.jpg

    Btw, take a look how would Fonzie resolve the thing with a door, as GoCubsGo suggested. :)
     
  14. scott.n macrumors 6502

    Joined:
    Dec 17, 2010
    #14
    Does Apple consider the 2010 and 2012 Mac Pros to be different models? In any case, the "2010" version was sold until mid-2012 so your 7 year period would last until 2019.
     
  15. h9826790 macrumors 604

    h9826790

    Joined:
    Apr 3, 2014
    Location:
    Hong Kong
    #15
    Almost everyone know that they are the same model. However, Apple tends to use the ident Mac Pro 2010 but not Mac Pro 5,1. So, I guess they will still put the 2010 Mac Pro in the obsolete list even though all parts still available for the 2012 Mac Pro (they are trying so hard to kill this best ever made upgradable Mac). It will be a challenge if you want Apple to repair an item that in the obsolete list (regardless if the parts avail or not). In fact, most of the parts are also compatible to the 4,1, but that's already in the list, so technically no hardware support for the whole machine, including the PSU, GPU, fans, etc.

    The following quote from the Apple website.

    "Obsolete products are those that were discontinued more than 7 years ago. Apple has discontinued all hardware service for obsolete products with no exceptions. Service providers cannot order parts for obsolete products. All Apple Retail Stores and the Canadian, European, Latin American, and Asia-Pacific operating regions follow the U.S. product list, but make no distinction between vintage and obsolete. When applied to Apple Retail Stores and these operating regions, products on the U.S. vintage list (all models) are considered obsolete."
     
  16. GoCubsGo macrumors Nehalem

    GoCubsGo

    Joined:
    Feb 19, 2005
    #16
    Not so much another English colloquialism as much as it shows my age. Fonzie is a character in Happy Days and he would basically hit things closed-fist to get them to work for him..or get a free soda pop...etc.

    Yup, I am old. :)
     
  17. timidhermit thread starter macrumors regular

    Joined:
    Jul 6, 2011
    #17
    Mine is like yours too. So I agree that there must be some kind of obstruction that is blocking the door from closing and not a mechanical problem with the spring holding the door.

     
  18. haralds macrumors 6502

    haralds

    Joined:
    Jan 3, 2014
    Location:
    Silicon Valley, CA
    #18
    I have the same problem and have spent hours without luck. The design is finicky and once it jams, there is little you can do to adjust it. Replacing it is a major job, since you have to take all the insides out to get to the back screw that holds it in place. I know close it manually by flicking the little tabs that get push by the sled, when it is opened.
     
  19. timidhermit, Feb 20, 2016
    Last edited: Feb 20, 2016

    timidhermit thread starter macrumors regular

    Joined:
    Jul 6, 2011
    #19
    Here is a tip that you may try if you are brave enough.

    I got a Genius Bar appointment today at my Apple store. Showed the Specialist a video I captured of the door jamming. He said he had seen this before. Because the MacPro is very heavy, I did not bring my own system to the store without knowing first whether or not it is fixable. By chance, there was a Mac Pro at the store (not on display) that the Specialist said was also having the same problem. He took it out from the back room to see what's wrong with it (assuming the problem would be identical to mine) so that he might give me a quote for the repair cost.

    Then a strange thing happen. As he was tugging the plastic frame holding the door mechanism from the inside backward, the frame suddenly gave a little, after which the door worked normally again. When we looked at the door, neither of us however could see any visual difference in the position of any of the parts. In the end, he said it was likely that there was a subtle misalignment of the frame against the chassis. He was tugging quite hard, obviously without breaking it, and I could see that the frame was partly moving away from the frame. After the tug, the frame must somehow reseated into the correct position to fix the door jamming.

    I am too scared to try this on my own system. If any of you are brave enough to try, please report here your findings (with some photos if possible so the rest of us can follow you).
     

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