HELP I did something really dumb

Discussion in 'Mac Basics and Help' started by macattackwak, Aug 18, 2013.

  1. macattackwak macrumors newbie

    Aug 18, 2013
    I installed Skype the other day and had trouble with bluetooth settings... I was panicking because I already gave out my new Skype number & people were calling me and I couldn't hear them.

    Turns out I just had to tweak both my macbook air sound settings, and the Skype sound settings, I figured it out eventually, BUT...

    While I was still in panic mode, I could not find any Skype support in their app or website, so I googled Skype support and called, thinking I was talking to Skype support.

    Only after stupidly allowing them to use LogMeIn, and they started messing with my system log files, I realized these jerks were not Skype at all, they were trying to sell me some 3rd party system cleanup software, security, or something.

    Now I am horrified - every time I start my system, LogMeIn starts. It doesn't appear to be actually connected, but I am afraid they still have access to my system! I already deleted the app, but it won't stop starting up!!

    How is it possible that LogMeIn shows as a running process, but in Finder the entire hard drive has NOTHING by that name? I searched every way imaginable.

    I looked in user accounts, login items, there is nothing there.

    Any ideas or suggestions are welcome. Thanks in advance!
  2. old-wiz macrumors G3

    Mar 26, 2008
    West Suburban Boston Ma
    Those fake support people have infected your computer. The only safe thing to do is wipe the HDD and re-install osx. You do not know what they have installed and you could have joined an illegal botnet.

    Google search for support for things like skype or even Apple will often lead you to third party scammers. There was another thread recently about this. the poster found something like "" and went there and had an awful mess.

    LogMeIn has an uninstall capability, but I don't recall offhand how to clear it. There is also something in accounts -> startup items.
  3. gnasher729 macrumors P6


    Nov 25, 2005
    Apple Menu -> System Preferences -> Users & Groups -> Login items

    This shows all applications that are run automatically at startup, so anything suspicious can be disabled. Just to buy you some time.
  4. macattackwak thread starter macrumors newbie

    Aug 18, 2013
    Thanks for the suggestions.

    FWIW, going to Users & Groups, Login, Items shows nothing at all, however, every time I re-start the damn thing starts again. Whatever they installed is deep under stealth mode.

    I think old-wiz is right, I'm going to have to wipe out the hard drive, but I don't know how is the best way to do that. Take it to the apple store?
  5. ravenvii macrumors 604


    Mar 17, 2004
    Melenkurion Skyweir
    Follow those instructions:
  6. macattackwak thread starter macrumors newbie

    Aug 18, 2013
    thanks, ravenvii. I guess I'm stuck taking it to the geniuses, i have a macbook air and the cmd R thing doesn't work. :(

    I searched that forum, and it appears I need a dvd or usb with the os in order to do this.

    I already made an appt at 4:00 today, wish me luck with the council of geniuses. I hope they don't make me a human centipad!
  7. old-wiz macrumors G3

    Mar 26, 2008
    West Suburban Boston Ma
    Usually the Genius will simply wipe it for you and re-install. If you have any data, copy it first.
  8. Dalton63841 macrumors 65816


    Nov 27, 2010
    Open Finder and look for :

    /Library/Application Support
    /Library/Launch Deamons
    ~/Library/Launch Daemons
    ~/Library/Application Support

    In each of these locations, look for anything with logmein in the name and delete it.
  9. macattackwak thread starter macrumors newbie

    Aug 18, 2013
    Update: Took it to the geniuses yesterday afternoon - shoulda just done that in the first place! I was in & out of there in 15 minutes or less with completely re-formatted & fresh OS install. YAY! No more virus! :D

    But now I'm about to search the forum for bluetooth sound issues. I had my bluetooth headset working perfectly before, now it appears to be configured correctly but I can't hear anything at all. No sound from either the speakers or thru my ear piece. Grrrr!! I hate having technical issues!

    Thanks guys!

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