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HELP I did something really dumb

M

macattackwak

macrumors newbie
Original poster
Aug 18, 2013
4
0
I installed Skype the other day and had trouble with bluetooth settings... I was panicking because I already gave out my new Skype number & people were calling me and I couldn't hear them.

Turns out I just had to tweak both my macbook air sound settings, and the Skype sound settings, I figured it out eventually, BUT...

While I was still in panic mode, I could not find any Skype support in their app or website, so I googled Skype support and called, thinking I was talking to Skype support.

Only after stupidly allowing them to use LogMeIn, and they started messing with my system log files, I realized these jerks were not Skype at all, they were trying to sell me some 3rd party system cleanup software, security, or something.

Now I am horrified - every time I start my system, LogMeIn starts. It doesn't appear to be actually connected, but I am afraid they still have access to my system! I already deleted the app, but it won't stop starting up!!

How is it possible that LogMeIn shows as a running process, but in Finder the entire hard drive has NOTHING by that name? I searched every way imaginable.

I looked in user accounts, login items, there is nothing there.

Any ideas or suggestions are welcome. Thanks in advance!
 
Those fake support people have infected your computer. The only safe thing to do is wipe the HDD and re-install osx. You do not know what they have installed and you could have joined an illegal botnet.

Google search for support for things like skype or even Apple will often lead you to third party scammers. There was another thread recently about this. the poster found something like "support.apple.funny.com" and went there and had an awful mess.

LogMeIn has an uninstall capability, but I don't recall offhand how to clear it. There is also something in accounts -> startup items.
 
macattackwak said:
Any ideas or suggestions are welcome. Thanks in advance!
Click to expand...

Apple Menu -> System Preferences -> Users & Groups -> Login items

This shows all applications that are run automatically at startup, so anything suspicious can be disabled. Just to buy you some time.
 
Thanks for the suggestions.

FWIW, going to Users & Groups, Login, Items shows nothing at all, however, every time I re-start the damn thing starts again. Whatever they installed is deep under stealth mode.

I think old-wiz is right, I'm going to have to wipe out the hard drive, but I don't know how is the best way to do that. Take it to the apple store?
 
thanks, ravenvii. I guess I'm stuck taking it to the geniuses, i have a macbook air and the cmd R thing doesn't work. :(

I searched that forum, and it appears I need a dvd or usb with the os in order to do this.

I already made an appt at 4:00 today, wish me luck with the council of geniuses. I hope they don't make me a human centipad!
 
Open Finder and look for :

/Library/Application Support
/Library/Launch Deamons
~/Library/Launch Daemons
~/Library/Application Support

In each of these locations, look for anything with logmein in the name and delete it.
 
Update: Took it to the geniuses yesterday afternoon - shoulda just done that in the first place! I was in & out of there in 15 minutes or less with completely re-formatted & fresh OS install. YAY! No more virus! :D

But now I'm about to search the forum for bluetooth sound issues. I had my bluetooth headset working perfectly before, now it appears to be configured correctly but I can't hear anything at all. No sound from either the speakers or thru my ear piece. Grrrr!! I hate having technical issues!

Thanks guys!
 
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