I talked to an ATT sales rep in the store a while back, and he said he could get me 15% off my monthly bill and waive the activation fee if I opened up a new line. I went in today to get the iphone and open up a new line, and when we were doing all the paperwork, nothing showed a 15% discount or a waiver of the activation fee. He didn't even give me a copy of the contract at first, I had to ask for it, and when I got one it just showed the full price for the plan and it still showed the activation fee of $36.00. He did however fill out some paperwork that showed a 15% discount (he had the manager sign it), and he put a note in the computer to waive the fee. I asked for a copy for these documents but he said he could not give it to me. He said it will take 1-2 billing cycles for the discount and the waiver of the activation fee to show up, and that I should just wait for my bill to see what happens; if anything goes wrong, to give him a call. Is he being shady? I mean, you would think they could just print something out indicating the terms you agreed upon.