GV is not VOIP.
Here's a summary of my own adventure into the wonders of VOIP. I composed it for some friends; it might have some nuggets for you. Good luck!
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We've lived in our current house for fourteen years and have
maintained a conventional landline phone service all that time. We
hardly use the home phone anymore, though, since we all have cell
phones with plenty of minutes. But, calling overseas is costly on
those, and we need the home phone for 911 emergencies and just because
so many friends, family and businesses know it. But our average
monthly home phone bill has been hovering around $35, almost more than
it's been worth.
It's possible to sign up with a service like Vonage or AT&T's
voice-over-internet (VOIP) offering, but the cost savings weren't
compelling, and you have to use their phone adapters or buy new phones
from them-- and those typically won't work with any other service you
might subsequently try. These companies do, however, offer to port
your landline phone number for a minimal fee. So you can sign up with
them and transition your familiar number over.
Two years ago I learned of a nice-sounding service called MagicJack,
operating in Florida. This is a little dongle that attaches to the
USB port of a personal computer; you connect a conventional analog
phone (or multi-handset wireless phone) to it, and voila:
voice-over-internet. I ordered one and, for trial, hooked it up to an
obsolete Windows laptop. It worked, but I wasn't comfortable at the
thought of hitching our family communications to a machine running
Windows 24 hours a day. Fortunately the founder of MagicJack had
given public interviews stating that Linux compatibility was imminent
(meaning I could put a nice little super-reliable low-power diskless
VOIP server together), as was landline-number porting.
That was two years ago, however, and to-date they still haven't made
good on either promise. So I finally looked around for other
services.
Turns out this is the Golden Age of "bring-your-own-device" VOIP
providers with really affordable pay-as-you-go pricing models,
complemented by astonishingly cost-effective hardware adapters that
let you use your old phones and don't require a computer. In my
research, two VOIP providers stuck out as particularly promising:
CallCentric and Voip.ms. Both offer free signups, affordable
landline-number porting, and great per-minute rates.
I ended up choosing voip.ms based on some great user reviews and
because of its unusually rich feature-set. The setup process was
straightforward and browser-based. I was able to provision and start
using a temporary number in my neighborhood in a few minutes. I
tested this out using a couple of VOIP applications on my iPhone and
computer. Cool! I can make and receive calls from anywhere there's
WiFi as if I were at home. The only caveat is that their
browser-based setup kiosk can be kind of intimidating, as it's a bit
of an acronym-fest. But I found the learning curve to be fairly
shallow and quick.
For the home phones, again after some research I ordered a Linksys
PAP2T-NA analog telephone adaptor from Amazon for $49 with free
shipping and no tax. This is a little gizmo, about the size of a pack
of cards, which plugs into my WiFi router and then into any
conventional phone and can be used with any VOIP provider. It's easy
to set up, too.
Newly confident, I started voip.ms on the process of porting the
number over. This took about ten days and was totally painless, with
progress emails along the way. In fact, whenever I had a question or
issue on any aspect of the service, voip.ms provided snappy support.
I could not be more impressed with them as a company or with the
quality of their service so far. Kudos also to AT&T/Pacific Bell for
their cooperation.
The porting was complete today, so I sauntered out to the phone patch
panel on the wall of our house and unplugged the home line from it.
Then, after verifying that there was no signal on the home lines, I
plugged the little Linksys gizmo into an unused home-phone jack.
Voila: it now provides phone service to every jack in the house.
Bottom line:
o The change is transparent to my wife and others who might use our phones.
o My typical monthly cost will drop from about $35 to less than $5.
The monthly savings are enough for a couple cases of my favorite hoppy
IPA!
o For the plan I chose, calls throughout North America are less than
1.5c/minute, and calls to Germany are less than 1.6c/minute (using the
Premium connection option, which gives best voice quality). There's a
$6.95 plan with free North American calls (up to 3500 minutes/month)
but we don't use the phone enough to make that worthwhile.
o We can set up conference calls with any number of participants.
o Using a free softphone app on our personal computers and iPhones,
we can make and receive calls on our home line anywhere there's WiFi
for these same great rates. (It even works over my iPhone's 3G data
connection.)
o I have it set up so incoming callers now get a voice menu: 1 rings
the home phones, 2 takes a voicemail, and--get this--3 gives an
international dial-tone, password protected, so we can call Europe
from anywhere for cheap. ...I'm really hoping the voice menu will
deflect the election-month robo-callers over the next few weeks... so
annoying! I had a lot of fun setting up my incoming-call greeting:
"Thanks for your call. Friends, family and people with whom we do
business, press 1. For voicemail, press 2 or just wait for the tone.
For an international dialtone, press 3. Telemarketers and
robo-callers, we have a specific digit for you." ;-)
o There's a sophisticated voicemail system which has a wonderful
option to speak the caller's phone number clearly... people have a bad
habit of turbo-talking their phone numbers. Voicemails are also
emailed to my wife and me in the form of .wav attachments which play
crisply on our computers, iPhones and iPad. Very handy, and a free
service!
So I'm delighted.
Not so much with MagicJack, however: I called them up to cancel and
asked for a pro-rated refund of the prepaid 5-year service plan I'd
idiotically signed up for, and for the $10 in prepaid international
minutes I'd purchased. Nope. "Out of the 30-day trial period."
Wouldn't consider. I explained that I'd been waiting for the company
to make good on its published promises-- the porting service is still
promised on their website for "Q1 2010"! The amount of money wasn't
big, but the principle was, so after some polite but firm discussions
with a supervisor in which she would not budge, I advised her that I
had a Better Business Bureau complaint form all filled-out in my
browser, and it was up to them whether I pressed "submit" or not. She
declined again, so out went my complaint. ...The BBB advised me of my
full refund within 48 hours.
Bottom line: Recommended. Highly. If you have a solid Internet
connection at your home or office and a decent router, cut the cord!
(If your service is DSL, work with your phone company prior to the
porting process to ensure your Internet remains in-service.)
Resources:
voip.ms:
http://www.voip.ms
Linksys PAP2T-NA:
http://www.amazon.com/s/ref=nb_sb_noss?url=search-alias=aps&field-keywords=PAP2T-NA
Free PC, Mac and iPhone VOIP phone software: Whistle Phone (choose the
"generic SIP account" option):
http://www.whistlephone.com
Great router for residential or business use, with an excellent
firewall and quality-of-service engine for good VOIP performance:
Linksys DIR-655:
http://www.amazon.com/s/ref=nb_sb_noss?url=search-alias=aps&field-keywords=d-link+dir-655