Help me weigh my options on a broken iphone 4 screen

Discussion in 'iPhone' started by MacManInLA, Sep 19, 2010.

  1. MacManInLA macrumors newbie

    Joined:
    Sep 19, 2010
    #1
    Bought the phone 2 days ago from ATT for the upgrade price of $200, and dropped it last night, breaking the screen. The phone works fine still just as it was before I broke the screen. I can feel the breaks when I run my finger over the screen, so it doesnt seem like it is anything underneath the screen.

    What should I do? Seems like I have a few options:

    - buy a new one

    - repair it myself; found a bunch of video walk throughs on this and I am confident that I can do it, but I would still have to pay around $150 for the repair piece, I think

    - go to ATT and Apple store and tell them I just bought it and see if they are feeling generous and want to give me a replacement

    - sell it broken on ebay; seems like a lot of interest is out there in broken iphone 4s; but then I would have to buy a new one; would I be eligible for the upgrade price again?

    third party insurance that covers accidental damage, and just get it replaced

    I guess I'm just looking for advice and any information or experience with the above options. I would really like to not have to spend any money to get a new phone or replace the one I have.
     
  2. 40167 macrumors regular

    Joined:
    Sep 5, 2004
    #2
    --
    Edit: http://www.apple.com/support/iphone/service/exchange/ - Have a look at that for the exchange process, specifically #9 "My iPhone is not under warranty...", yes I know you bought it two days ago but you dropped it which isn't covered by warranty. So you'll be forking $199 for an out-of-warranty repair. I would just replace the part myself.
     
  3. Alaerian Guest

    Alaerian

    Joined:
    Jan 6, 2005
    Location:
    A barstool, Innis & Gunn in hand
    #4
    For a $50 difference, it would be worth it to me for Apple to perform the repairs instead of doing it myself or hiring Joe Blow down the street to do it.

    Peace of mind.
     
  4. Che Castro macrumors 603

    Joined:
    May 21, 2009
    #5
    just return it, i dont see why they woulnt give u a new one for free

    if the 30 days have not passed
     
  5. 40167 macrumors regular

    Joined:
    Sep 5, 2004
    #6
    You really don't see why?

    Say you are a business owner and I buy a laptop from your store. I proceed to go home and break the thing within 30 days. Are you going to buy me another laptop? - If that's what you would do, please please open a store. I'll buy all my electronics from you.
     
  6. ovrlrd macrumors 65816

    ovrlrd

    Joined:
    Aug 29, 2009
    #7
    Yeah this is how I feel as well. It sucks that the screen is broken, but you have to suck it up at this point.

    If you were to sell the iPhone 4 on eBay, you would no longer be able to get the "upgrade pricing" that allows the iPhone to be sold for $200-300. Sure you get some money back from eBay but you'd still be stuck with your AT&T contract and a new iPhone 4 would still cost too much.

    I don't think buying a new one is an option for the same reasons.

    Basically you get it replaced by Apple, you pay the $200 "Oops" tax, and you buy yourself a nice case for it and be more careful next time.
     
  7. ovrlrd macrumors 65816

    ovrlrd

    Joined:
    Aug 29, 2009
    #8
    You are simply wrong, the return policy clearly states that you must return the product in perfect working condition. A broken screen does not qualify.
     
  8. Matthew Yohe macrumors 68020

    Joined:
    Oct 12, 2006
    #9
    Apple will make it right for you. Go in to their store.

    (They are often generous)
     
  9. MacChinoNyc macrumors 6502

    Joined:
    Apr 14, 2008
    #10
    But he brought it from AT&T.


    Will AT&T give you a brand new one for $200 if you return the broken one within the first 30 days? Is this confirmed?
     
  10. ovrlrd macrumors 65816

    ovrlrd

    Joined:
    Aug 29, 2009
    #11
    Both AT&T and Apple aren't likely to do it. Maybe it has happened before at an Apple store with some sympathetic Apple employee, but they really aren't supposed to do that.
     
  11. TB07-NJ macrumors 68020

    Joined:
    Jul 7, 2008
    Location:
    FORMERLY NJ now FL
    #12
    Call your credit card company!

    If you paid by credit card there is a good possibility they will cover the $199 replacement fee Apple will charge. They definitely will if it's an AMEX (been there, done that) and I'm pretty sure most Visa/Mastercard cards will as well.
     
  12. JD914 macrumors 6502a

    JD914

    Joined:
    Sep 24, 2007
    Location:
    Dutchess County NY
    #13
    Bad advise here. Physical damage is NEVER covered under warranty.
     
  13. diamondschwin macrumors member

    Joined:
    Jan 2, 2002
    #14
    Go to the apple store, be honest and courteous, I have been atthe genius bar and witnessed someone getting a smashed iPhone 4 replaced gratis because apple likes to keep up an amazing image when it comes to customer service. I would try that. If it doesn't work. Try once more at a different apple store and then weigh your options again if they still wont help. The 199 replacement is a good deal considering that phone is covered by apples warranty. If you fix it yourself you lose any coverage.
     
  14. JD914 macrumors 6502a

    JD914

    Joined:
    Sep 24, 2007
    Location:
    Dutchess County NY
    #15
    Best thing you can do is contact apple and get an out of warranty replacement for $200, you'll have to return the damaged device but you'll get a "new" one in return.
     
  15. Shanewilliams macrumors 6502a

    Joined:
    Apr 3, 2010
    #16
    Do you actually get a new one or do you get one of the ones that they have on hand for warranty repairs??
     
  16. ucfgrad93 macrumors P6

    ucfgrad93

    Joined:
    Aug 17, 2007
    Location:
    Colorado
    #17
    Agreed, if the price difference is that small definitely take it to Apple and pay to have it replaced.
     
  17. ovrlrd macrumors 65816

    ovrlrd

    Joined:
    Aug 29, 2009
    #18
    The iPhone is still new so I would say they will hand you a new one still if you get a replacement. They basically ship a certain amount of "replacement only" iPhone 4s to the store for this purpose. When the product is brand new, they have no choice but to send new units to use for replacements. As time goes on they will start to receive refurbished units instead of new ones, but refurb pretty much means the same thing as new when it comes to iPhones. They replace all the main components, the casing/buttons, the screen, the glass. They go through and test all the internal components to make sure they pass all their requirements. Then they ship it out as "refurbished." The product is pretty much identical to a new one.
     
  18. Che Castro macrumors 603

    Joined:
    May 21, 2009
    #19
    just return it

    act like nothings wrong with it,maybe they wont notice
     
  19. ovrlrd macrumors 65816

    ovrlrd

    Joined:
    Aug 29, 2009
    #20
    Um.. yeah they will definitely check it out before they give you a refund.

    Then again, at the AT&T store maybe they are dumb enough to not do that.
     
  20. Shanewilliams macrumors 6502a

    Joined:
    Apr 3, 2010
    #21
    Thanks, I was just curious. Ive dropped my iphone 4 before and luckily had no damage. Ive thought about going the otterbox route again but the finances just arent there at this point to be blowing money. To be perfectly honest with you in my experience Id rather have a refurb anyways. Ive had one brand new macbook and one refurb macbook and the refurb was immaculate! Never had a single issue with it, but the new one was a whole different story. Hopefully the iphone refurb process is just as good. Sorry to hijack the thread, just wanted to ramble for a minute!
     
  21. Irish Rose macrumors 65816

    Joined:
    May 29, 2010
    #22
    Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_1 like Mac OS X; en-us) AppleWebKit/532.9 (KHTML, like Gecko) Version/4.0.5 Mobile/8B117 Safari/6531.22.7)

    You really can not see why? Maybe it is because Apple nor AT&T were the ones who broke the phone in the first place, and aren't responceable for damage that is caused by the owner.

    Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_1 like Mac OS X; en-us) AppleWebKit/532.9 (KHTML, like Gecko) Version/4.0.5 Mobile/8B117 Safari/6531.22.7)

    WRONG! When it comes to returns/exchanges, there isn\'t much that is going to get by AT&T. The first thing they do is take the phone out of the box and inspect it for water or physical damage. If they find any, you will be SOL without insurance. ;)
     
  22. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #23
    I agree.
    And you won't have to send it anywhere and wait.
     
  23. ItsJustafnPhone macrumors 6502a

    Joined:
    Jul 26, 2010
    #24
    Reported you for trolling

    its not funny, grow up


    OP just go to apple and get it replaced for $199

    you can also ship it to them if there is no store around you
     
  24. MacManInLA thread starter macrumors newbie

    Joined:
    Sep 19, 2010
    #25
    Looks like these guys were wrong:
    You guys were right:
     

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