HELP My Macbook Won't Burn DVD+R DL

Discussion in 'MacBook' started by greenday123, Mar 21, 2008.

  1. greenday123 macrumors 6502

    Joined:
    Dec 15, 2005
    Location:
    NJ
    #1
    I need help.
    I need to burn a DVD DL
    Under system profiler for the cd drive it clearly says that DVD+R DL media is supported. which is what i have
    A Memorex DVD+R DL 2.4x dvd.
    But when i try to burn onto it in Disk Utility it just fails and gives me this message "Unable to burn "disk3" - The device failed to calibrate the laser power level for this media.."
    Why is it doing this?
    Is something wrong with my superdrive?
    It burns cds and plain dvds fine.
     
  2. greenday123 thread starter macrumors 6502

    Joined:
    Dec 15, 2005
    Location:
    NJ
    #2
    help me please!! I need an answer by the end of the weekend if possible!
     
  3. vansouza macrumors 68000

    vansouza

    Joined:
    Mar 28, 2006
    Location:
    West Plains, MO USA Earth
    #3
    Try another brand if you can or try to burn just a CD and see if that works.. I never buy Memorex for these reasons.
     
  4. greenday123 thread starter macrumors 6502

    Joined:
    Dec 15, 2005
    Location:
    NJ
    #4
    Like i said in the original post, Cds and dvds burn fine, i tried both after i tried the dvd r dl they both burned perfectly. i will try and buy a different brand, but i dont know why a certain brand would bring up an error message like that.
     
  5. SFStateStudent macrumors 604

    SFStateStudent

    Joined:
    Aug 28, 2007
    Location:
    San Francisco California, USA
    #5
    Keep us posted...

    on the progress; and if you will be heading out to the Apple Store. Thanks. :cool::cool:
     
  6. greenday123 thread starter macrumors 6502

    Joined:
    Dec 15, 2005
    Location:
    NJ
    #6
    Tomorrow i will be buying another brand of dvd r dl. what brand do you suggest? if that doenst work it looks like im making a trip to the apple store.
     
  7. mckyvlle macrumors 6502a

    Joined:
    Nov 21, 2007
    Location:
    London, UK
    #7
    I used Verbatim Dual Layer +R, works fine.
     
  8. Bobioden macrumors 68000

    Bobioden

    Joined:
    Sep 23, 2007
    Location:
    Denver
    #8
    I use Memorex DVD+R all the time, and have never had a problem.
     
  9. eman macrumors 6502a

    Joined:
    Nov 5, 2007
    Location:
    In the great white north
    #9
    I also use verbatim DVD+R DL on many macbooks and never had a bad burn. I also use Toast Titanium.
     
  10. jay1097 macrumors member

    Joined:
    Mar 6, 2008
    Location:
    Montreal
    #10
    never mind that.... check the speed that you are using. slower is better.
     
  11. Jpoon macrumors 6502

    Joined:
    Feb 26, 2008
    Location:
    Culver City, California
    #11
    I also use these, and I haven't had a problem in the two months of owning this machine.

    I'd take it up to the Apple Store, wouldn't hurt.
     
  12. greenday123 thread starter macrumors 6502

    Joined:
    Dec 15, 2005
    Location:
    NJ
    #12
    The max speed of the disc is 2.4x.
    Is there a way to set it slower than that?
    Or is that slow enough?
     
  13. mashinhead macrumors 68020

    Joined:
    Oct 7, 2003
    #13
    i'm having the same issue all of a sudden and yes they are memorex discs. So i burned a SL Cd fine from itunes. The weird part is this, when it first happend i open tech tool pro and ran a test on the DVD only, it crashed TTP, so i opened it and ran it again, crashed it again. Then i closed and restarted everything and opened TTP and the drive DVD drive didn't show up for testing, but it was availble in the finder and system profiler. so i did all the test restarted and burned from itunes successfully. Then i opened TTP the drive was there, and it passed the tests.
     
  14. mashinhead macrumors 68020

    Joined:
    Oct 7, 2003
    #14
    tried different brand media. no luck. i think i have to replace the drive. Can i get this anywhere? will any superdrive work or are they model specific.
     
  15. eman macrumors 6502a

    Joined:
    Nov 5, 2007
    Location:
    In the great white north
    #15
    Yes, any macbook superdrive will work, try ebay. Look for the newer UJ-857 superdrive. The newer drives can burn DVD+R DL and the older drives only burn DVD, but not DL. Any superdrive that is newer than about July 07 should be able to burn DVD+R DL.
     
  16. mashinhead macrumors 68020

    Joined:
    Oct 7, 2003
    #16
    so i got it and installed it and testing it now and everything looks good: Two issues though

    When I burn a disc in itunes it works but before it burns it i says my default burner isn't available. and asks to use the new one. my question is how do i change this burner to be the default one so it doesn't keep asking me that


    second is when i put in a dvd it asked me to change the region? is that normal, is there anyway i can see waht region it is set at now? FYI i put in two discs the first was a region zero disc, this gave the prompt, which asked me to change to region 1. I didn't change it and ejected it and put in a different one. The second was a region 1 which played fine. Without a prompt.
     
  17. mashinhead macrumors 68020

    Joined:
    Oct 7, 2003
    #17
    so the old one has the same model number as the new one? because i think i got the old one?
     
  18. rwill80 macrumors newbie

    Joined:
    Sep 4, 2008
    #18
    I know this thread is a bit old, but I came across it in search of some answers to why my brand new (2 weeks old...bought at an Apple Store) MacBook (black one) will not burn a DVD+R DL

    I have Memorex DVD+R DL discs (8x speed rated) and they simply will not finish the burn process in either Roxio Toast 9 or using Disk Utility. Every time it gets to roughly 90% to 95% finished, the drive makes a high pitched noise and what almost sounds like a grinding noise.

    The only way to stop this is to turn the computer off and turn it back on and let the computer eject the disc on its own. It will not eject after the noise, thus the need to turn the computer off. In fact, on turning the computer back on, the noise appears again for about a minute before the disc is ejected.

    Just to reference, my Superdrive is as follows:
    HL-DT-ST DVDRW GSA-S10N, firmware BP10

    I did contact AppleCare yesterday and they made a brief mention of them getting a number of cases where people cannot burn DL discs using Toast, but I made an appointment to a Genius Bar for tomorrow morning. I'm hoping it's not something serious, but when Toast gives me a warning saying Hardware Failure and Track Servo Error... something isn't right.

    I haven't had the opportunity to test another brand of DL disc, but frankly with the odd noise it makes, I'd rather take it in and have an "expert" inspect it rather than risk damaging the drive.

    But, if any one has any thoughts about this, or has a similar experience, please share. I'd love to see what others think or have seen.

    Thank you!!
     
  19. alphaod macrumors Core

    alphaod

    Joined:
    Feb 9, 2008
    Location:
    NYC
    #19
    Some DVDs just suck. Keep trying. :p

    Or get a different brand.
     
  20. macfourlife macrumors newbie

    Joined:
    Sep 28, 2008
    #20
    Hello everyone,

    I'm new to the mac world. I just recently purchased a macbook pro and i tried my dual layer burner for the first time the other day and ran into some of the problems that are posted here. Just a little info, i checked profiler and i do have +r DL so i know its compatible with DL burning. I also used Vetamin (apologize if i spelt that incorrectly) 8x +R Dl disks.

    I was receiving errors with the drive using toast 9. I changed the buffer speed from fast to 2x and it works fine ever time, slow but fine.

    The issue i'm having is it takes about 46 min to burn a DL but then when its all done, it will never play on my computer it will sit in the drive for about 2 min doing some things then it just spits it out. I've tried burning it 4 different times and i even used disk utility once.

    Any ideas?
     
  21. eman macrumors 6502a

    Joined:
    Nov 5, 2007
    Location:
    In the great white north
    #21
    Can you confirm there is data on the Verbatim disk after burning.
     
  22. artshocx macrumors newbie

    Joined:
    Sep 28, 2008
    #22
    i use Verbatim DVD DLs successfully

    although i use the 2.4x DVD DLs - as long as i burn them at 2x they seem to burn fine. i still lose one every so often.
     
  23. sokh1985 macrumors newbie

    Joined:
    Sep 3, 2008
    #23


    Hi, I have exactly the same problem with the same medias, do you have any news, please?
     
  24. martinmartin macrumors 6502

    Joined:
    Jun 5, 2007
    #24
    Can someone please confirm that the superdrive in my MBP can burn dual layer DVDs? (Is it the '+R DL' I'm looking for??

    Also, can anyone recommend a type (brand) of dual layer DVD that works with our superdrives? Thanks.
     

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  25. logana macrumors 65816

    logana

    Joined:
    Feb 4, 2006
    Location:
    Scotland
    #25
    Yes - you can burn dual layer (both +DL and -DL format)

    I recommend Verbatim and burn at as slow speed as possible....
     

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