Help please

marcmarcdv45

macrumors member
Original poster
Feb 6, 2009
66
0
Got my phone replace today at the Apple Store. There just swap the fone over. It came out of an white box? Does that mean it furbished or it it brand new? Why didn't they give me one with the box seal like when we buy an brand new one? Got my 1st order from the online store? Wat should I do?


It's an iPhone 6plus
 

CUHATIN

macrumors regular
Oct 14, 2012
149
0
Got my phone replace today at the Apple Store. There just swap the fone over. It came out of an white box? Does that mean it furbished or it it brand new? Why didn't they give me one with the box seal like when we buy an brand new one? Got my 1st order from the online store? Wat should I do?

too early for it to be a refurb it should be brand-new
 

The Doctor11

macrumors 603
Dec 15, 2013
5,923
1,334
New York
Its brand new! But replacements come in the little white box

----------

Be appreciative that Apple is a nice enough company to give you an exchange and quit stressing out over whether or not you got a brand new or refurbished.
No he did get a new phone
 

marcmarcdv45

macrumors member
Original poster
Feb 6, 2009
66
0
Be appreciative that Apple is a nice enough company to give you an exchange and don't abuse the system.

You most likely got a new phone, nothing to stress out over.
The fone had a dead pixels. I'll got it from the online store. Should I asked for one seal in the bo. It only one day old
 

Hal~9000

macrumors 68020
Sep 13, 2014
2,019
1,767
No he did get a new phone
I didn't say he didn't (he most likely did), my point was to simply for him to enjoy the phone and don't stress out over "did I get a new or refurbished?" like it really makes a difference...
 

marcmarcdv45

macrumors member
Original poster
Feb 6, 2009
66
0
I didn't say he didn't (he most likely did), my point was to simply for him to enjoy the phone and don't stress out over "did I get a new or refurbished?" like it really makes a difference...
Apple did take care of me. But I would like to have an brand new an not refurbished one cos I pay a lot of money for this fone an don't want to get an refurbished one
 

AlanShutko

macrumors 6502a
Jun 2, 2008
710
74
Apple keeps separate a certain amount of new production at the beginning of production to satisfy replacements. So you've probably gotten a new device. There just has not been time for refurbs to enter the system.

But even if you get a refurb, that is not a bad thing. Unlike a new device, a refurb has been painstakingly examined by a human to make sure it meets standards. It is actually less likely than a new device to have a problem.
 

Hal~9000

macrumors 68020
Sep 13, 2014
2,019
1,767
Apple did take care of me. But I would like to have an brand new an not refurbished one cos I pay a lot of money for this fone an don't want to get an refurbished one
Why? If you paid $$$ for a untouched virgin mail-order bride and she turned out to not be a virgin, but she treated you wonderfully and gave you a great experience, would it really make any difference? Would you send her back and demand a brand new one even though you are perfectly happy with her?

Also as Alan said above me, you are less likely to have issues w/ a refurbished unit since they are thoroughly examined (along with brand new parts put in), so I say everyone should simply get over the "it has to be a brand new untouched virgin iPhone" as long as it works great.
 

drober30

macrumors 6502a
Jul 5, 2007
814
71
You got a new phone this early in the game. Apple ships phones in plain white boxes meant for replacement units only. They do not come with all the accessories and they are different so they can not be sold as a retail unit.

Apple is very smart to dedicate new replacement units for those that get their phones on launch day or shortly after and discover a problem when they open the box or setup their phone.

Your replacement is brand new, enjoy it and appreciate your new screen is perfect.

Trust me, I'm just like you and would want a new one but I 100% feel you got a new one!
 

myscrnnm

macrumors 65816
Sep 16, 2014
1,408
874
Seattle, WA
I didn't say he didn't (he most likely did), my point was to simply for him to enjoy the phone and don't stress out over "did I get a new or refurbished?" like it really makes a difference...
Seriously. I've bought refurbished items from companies as varied as Apple, Sony, and HP. If it weren't for the refurb labels, you wouldn't even be able to tell them apart from brand new units. But like you said, at this point these are almost definitely brand new replacement units.
 

marcmarcdv45

macrumors member
Original poster
Feb 6, 2009
66
0
You got a new phone this early in the game. Apple ships phones in plain white boxes meant for replacement units only. They do not come with all the accessories and they are different so they can not be sold as a retail unit.

Apple is very smart to dedicate new replacement units for those that get their phones on launch day or shortly after and discover a problem when they open the box or setup their phone.

Your replacement is brand new, enjoy it and appreciate your new screen is perfect.

Trust me, I'm just like you and would want a new one but I 100% feel you got a new one!
Could I still get my money back? Coz I'm not happy. I'm still within 14 days
 

shabanggg

macrumors member
Sep 27, 2014
60
0
The fone had a dead pixels. I'll got it from the online store. Should I asked for one seal in the bo. It only one day old
Dang you messed up! You basically just purchased genius bar replacement phone (refurbished)! Ouch!

Here's the real bad part..:you just voided out your 14 day return policy since you took a replacement phone(warranty replacement) and now it's
Impossible for you to return and get your money back.

This is your own fault. Why did you accept the white box refurbished phone? It's your job as the consumer to demand a brand new retail box that is sealed!

I just went through this. My phone had hot pixels. I declined the replacement phone and picked a brand new retail phone that is sealed In plastic!

----------

Could I still get my money back? Coz I'm not happy. I'm still within 14 days
Absolutely not! You just voided the 14 day return period by using the warranty!

Hellooo! Why didn't you just return the phone? Then buy a new one? Lol

People ..
 

MH01

Suspended
Feb 11, 2008
12,107
9,298
Got my phone replace today at the Apple Store. There just swap the fone over. It came out of an white box? Does that mean it furbished or it it brand new? Why didn't they give me one with the box seal like when we buy an brand new one? Got my 1st order from the online store? Wat should I do?


It's an iPhone 6plus
You kept all the accessories from the first one right?

Don't worry you got a brand new one.
 

T5BRICK

macrumors G3
Aug 3, 2006
8,102
2,095
Oregon
Dang you messed up! You basically just purchased genius bar replacement phone (refurbished)! Ouch!

Here's the real bad part..:you just voided out your 14 day return policy since you took a replacement phone(warranty replacement) and now it's
Impossible for you to return and get your money back.

This is your own fault. Why did you accept the white box refurbished phone? It's your job as the consumer to demand a brand new retail box that is sealed!

I just went through this. My phone had hot pixels. I declined the replacement phone and picked a brand new retail phone that is sealed In plastic!

----------



Absolutely not! You just voided the 14 day return period by using the warranty!

Hellooo! Why didn't you just return the phone? Then buy a new one? Lol

People ..
This is why we can't have nice things.
 

marcmarcdv45

macrumors member
Original poster
Feb 6, 2009
66
0
Dang you messed up! You basically just purchased genius bar replacement phone (refurbished)! Ouch!

Here's the real bad part..:you just voided out your 14 day return policy since you took a replacement phone(warranty replacement) and now it's
Impossible for you to return and get your money back.

This is your own fault. Why did you accept the white box refurbished phone? It's your job as the consumer to demand a brand new retail box that is sealed!

I just went through this. My phone had hot pixels. I declined the replacement phone and picked a brand new retail phone that is sealed In plastic!

----------





Absolutely not! You just voided the 14 day return period by using the warranty!

Hellooo! Why didn't you just return the phone? Then buy a new one? Lol

People ..
I will called apple on Monday an see wat I can do.
 

The Doctor11

macrumors 603
Dec 15, 2013
5,923
1,334
New York
Why? If you paid $$$ for a untouched virgin mail-order bride and she turned out to not be a virgin, but she treated you wonderfully and gave you a great experience, would it really make any difference? Would you send her back and demand a brand new one even though you are perfectly happy with her?

Also as Alan said above me, you are less likely to have issues w/ a refurbished unit since they are thoroughly examined (along with brand new parts put in), so I say everyone should simply get over the "it has to be a brand new untouched virgin iPhone" as long as it works great.
You explained this perfectly.

People need to get it out of their heads that their phone must be a vergin.
 

heyitscurt

macrumors newbie
Sep 25, 2014
13
0
If someone wants a product that is new, and not refurbished, that is perfectly understandable to me when spending large sums of money.

And as to why he didn't return for cash and buy another....??? Why wouldn't you want to exchange for a new model unless you knew the warranty policy? With stock constraints that might not have even been possible.
 

ssl0408

macrumors 65816
Sep 22, 2013
1,203
519
New York
This happened to me last year with the 5S. It was my first iPhone purchase. My phone's battery was terrible and I had it for 3 days. I went in and they gave me a replacement phone from the Genius Bar. The iPhone 5S had been released a month prior. Once I got home I became upset that I was sold a refurbished phone. I went back the next day with the box and accessories. They located my old (new) phone in the back of the store and processed a return, then I purchased a new phone that was in stock. There were no issues at all. I would not accept a refurb if within the 14 day return period. Good luck.
 

AppleP59

macrumors 6502
Feb 24, 2014
349
4
Got my phone replace today at the Apple Store. There just swap the fone over. It came out of an white box? Does that mean it furbished or it it brand new? Why didn't they give me one with the box seal like when we buy an brand new one? Got my 1st order from the online store? Wat should I do?


It's an iPhone 6plus
Although I'm sure it's important to you, I don't think think this issue warrants a "Please help" title.
I hope you find what you are looking for nonetheless.
 

davidgnomo

macrumors 6502a
Feb 16, 2012
594
16
Imola (BO) - Italy
Dang you messed up! You basically just purchased genius bar replacement phone (refurbished)! Ouch!

Here's the real bad part..:you just voided out your 14 day return policy since you took a replacement phone(warranty replacement) and now it's
Impossible for you to return and get your money back.

This is your own fault. Why did you accept the white box refurbished phone? It's your job as the consumer to demand a brand new retail box that is sealed!

I just went through this. My phone had hot pixels. I declined the replacement phone and picked a brand new retail phone that is sealed In plastic!

----------



Absolutely not! You just voided the 14 day return period by using the warranty!

Hellooo! Why didn't you just return the phone? Then buy a new one? Lol

People ..
This ! It happened for my iPhone 5 two years ago, but they won't have me again ... actually I hope I won't need it, but should that be the case I will not accept a "white box phone" again
 

BvizioN

macrumors 603
Mar 16, 2012
5,152
3,143
Manchester, UK
Apple did take care of me. But I would like to have an brand new an not refurbished one cos I pay a lot of money for this fone an don't want to get an refurbished one
Replacement units as far as I know do come on the boxes you described and are meant to replace phones to customers who have problems just like yours.
 
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