HomePod Help with HomePod Frequently Disconnecting

Discussion in 'HomeKit, HomePod, CarPlay, Home & Auto Technology' started by Hitch08, Mar 9, 2018.

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  1. Hitch08 macrumors 6502

    Joined:
    Oct 21, 2008
    #1
    I am using my HomePod at work. It is connected to my work's wifi. My iPhone is also connected to my work's wifi. When I am using my phone to play music on my HomePod, it disconnects frequently. I can often make it through one song, although it has disconnected during the first song. It usually disconnects during the fourth or fifth song.

    This is true when I'm playing songs on my iPhone via the "Music" app, which includes my library of ripped songs. It is also true when I am playing music via the SiriusXM app on my iPhone.

    The only time that it doesn't disconnect is when I play music from the Cloud - songs that I've purchased from iTunes. If I tap the top of the HomePod, it will play those songs and I've never had a disconnection.

    This is kinda frustrating. Any advice?

    Thanks!
     
  2. cyclingplatypus macrumors 65816

    cyclingplatypus

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  3. Hitch08 thread starter macrumors 6502

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    Oct 21, 2008
    #3
    Great question. Unfortunately, I don't know, as I've only used it at work. I'll bring it home this weekend and give it a try. Thanks!
     
  4. Hitch08 thread starter macrumors 6502

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    Oct 21, 2008
    #4
    Not sure why I didn't think to do this earlier, but I (finally) called Support this morning. The CSR had me go to Settings > [my name] > iCloud > and then sign out of "Keychain" and then sign back in.

    When given the option between deleting and removing the information on my iPhone, she told me to keep it.

    She was certain that this would fix the issue. Testing now, but thought I would post before I forgot.
     
  5. Hitch08 thread starter macrumors 6502

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    Oct 21, 2008
    #5
    Unfortunately, that "fix" do not solve the issue.

    Is there a way to use iTunes Match to play music directly from the cloud to the HomePod? My current theory is that my phone is not maintaining a connection to the HomePod via WiFi, so I'm trying to take that out of the equation.

    Thanks!
     
  6. Fant macrumors regular

    Joined:
    Jun 23, 2009
    #6
    I had similar issues with songs playing on my homepod over airplay but after a few songs it would mysteriously stop and i couldnt play anymore. I've reset the homepod for the 3rd time and this time it seems to be working so who knows. I have a 2nd homepod that hasnt had any of these issues.
     
  7. Hitch08 thread starter macrumors 6502

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    Oct 21, 2008
    #7
    Weird. I'll try a reset - maybe it'll work. This is frustrating.

    I do appreciate the post! Thanks!
     
  8. cynics macrumors G4

    Joined:
    Jan 8, 2012
    #8
    Are there a lot of people on your works wifi network?

    If resetting it doesn't work you may want to try the setting under "Allow Speaker Access" set to "Only People Sharing This Home". And definitely not "Everyone".

    It could be overwhelmed per se if its syncing ready for request to an abnormally large amount AirPlay sources. Swiping around iTunes on a PC/Mac and/or the Music app on an iOS device is all really takes for it sync each other (show them what you are playing and prepare to play what they want to play) regardless if they play anything or not.

    Just a thought.
     
  9. Hitch08 thread starter macrumors 6502

    Joined:
    Oct 21, 2008
    #9
    Very much appreciate the post and thoughts.

    Unfortunately, there aren't many on the network. There are less than 10 people in the office and, everyone else, I believe, is using the private network. I setup the HomePod on the password protected guest network.

    The reset did not help.

    When I have some time, I'll call Apple again. However, with this issue, this device is pretty much useless for me. The only time that it doesn't disconnect is when I play songs that I've downloaded from iTunes (which isn't all that many). I purchased iTunes Match hoping that would help. However, asking Siri to play those songs doesn't work. I was hoping that the HomePod would play those songs directly from the cloud and not through my iPhone. No such luck.
     
  10. Fant macrumors regular

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    Jun 23, 2009
    #10
    I also dont subscribe to apple music and siri will only play songs i've purchased thru itunes so i dont think that functionality will change once you get it working. However airplay should work.
     
  11. ANDJOE macrumors regular

    ANDJOE

    Joined:
    Aug 3, 2010
    #11
    I have had the EXACT same issue as you OP. This trouble began when I updated my phone and pad to 11.2.6. I have tried every solution thrown my way and nothing works. Since it started with a software update, I am hopeful that 11.3 resolves this.
     
  12. ANDJOE macrumors regular

    ANDJOE

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    Aug 3, 2010
  13. Hitch08 thread starter macrumors 6502

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    Oct 21, 2008
  14. jfx94 macrumors regular

    jfx94

    Joined:
    May 22, 2013
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    where ever I am at.
    #14
    I'm having this issue with both my home pods. It's frustrating because it seems the device drops the connection sometime during the night and then when I go to query it in the morning, "I'm having trouble connecting to the internet, please check the home App for more information."
     
  15. cyclingplatypus macrumors 65816

    cyclingplatypus

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    #15

    What is your setup? Where is the HP in relation to your router? Have you tried resetting?
     

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