Resolved Help with screen is pitch black

Discussion in 'MacBook Pro' started by Adam1988, Apr 18, 2019.

  1. Adam1988 macrumors member

    Joined:
    Mar 15, 2013
    Location:
    United States in Texas, After will be Europe.
    #1
    Hello everyone!

    My name is Nestor!

    Please help!
    I am in trouble with my MacBook Pro
    When i turn it on it just stays black and there is no backlight on the screen. Like if the screen components got disconnected.

    When i turn on the macbook pro it turns on and i can hear the sound and everything but the backlight never turns on (screen).

    I connected an HDMI and it works and when i go to GENERAL > DISPLAY> only the television appears as a screen

    Please help me...
    i do not know if its a ribbon or something got burned but for sure the KEYBOARD LIGHTS UP AND THE SOUND IS THERE I CAN HEAR THE CHIME. Plus it shows as an external screen (hdmi) but not as a mirror...

    Is my led back panel burned? Or just ribbons got disconnected?

    Please help

    MacBook Pro (early 2015)

    Thank you please help me
     
  2. WrightBrain macrumors regular

    WrightBrain

    Joined:
    May 30, 2009
    #2
    I’m afraid there’s nothing we can do. It’s probably the screen. You will have to take it to an Apple Store for repair.
     
  3. Audit13 macrumors 601

    Audit13

    Joined:
    Apr 19, 2017
    Location:
    Toronto, Ontario, Canada
    #3
    Was it ever dropped or exposed to liquid?

    Have you checked for loose connections?
     
  4. Adam1988 thread starter macrumors member

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    Mar 15, 2013
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    United States in Texas, After will be Europe.
    #4

    I haven’t moved anything i taken care of it so much idk if the backlight panel led burned but it works fine when i plug the hdmi
    --- Post Merged, Apr 18, 2019 ---
    I have not checked or opened the device.
    I was thinking maybe it was a loose ribbon or cable but i will open it now that you say that, because i always took care of it and mainly i ask this due to the issue that i have everything in my hdd (hard drive disk) and i got lots of finals to return by monday and everything is in my hdd and i dont wanna use an external monitor due to show my presentations.
    Yet thank you and i will reply you about it when i open the machine
     
  5. Adam1988 thread starter macrumors member

    Joined:
    Mar 15, 2013
    Location:
    United States in Texas, After will be Europe.
    #5
    66B5830E-C123-4D05-A236-AD0F62C21118.jpeg
    Okay so i tried everything but it seems that the main screen is not showing up on the computer i am confused why... but is it because maybe a cable got loose?
     
  6. Audit13 macrumors 601

    Audit13

    Joined:
    Apr 19, 2017
    Location:
    Toronto, Ontario, Canada
    #6
    Have you tried reseating the cable? If yes, the problem could be on the logic board or something inside the display housing.

    To determine the exact problem and solution, it would be best to take it to a repair shop that performs board-level diagnostics and repair. You could take it to the Apple store for a free diagnosis but they will only replace parts at great expense.
     
  7. Adam1988 thread starter macrumors member

    Joined:
    Mar 15, 2013
    Location:
    United States in Texas, After will be Europe.
    #7
    B841A090-5BB2-413A-8C2A-2F37BC639811.jpeg B841A090-5BB2-413A-8C2A-2F37BC639811.jpeg 2B6B6BFD-BF18-42E8-8C46-366509B49222.jpeg 8E22B96E-C9CC-4F05-B681-93CCCA4A2440.jpeg 8E22B96E-C9CC-4F05-B681-93CCCA4A2440.jpeg 2B6B6BFD-BF18-42E8-8C46-366509B49222.jpeg B841A090-5BB2-413A-8C2A-2F37BC639811.jpeg 8E22B96E-C9CC-4F05-B681-93CCCA4A2440.jpeg 8E22B96E-C9CC-4F05-B681-93CCCA4A2440.jpeg 2B6B6BFD-BF18-42E8-8C46-366509B49222.jpeg B841A090-5BB2-413A-8C2A-2F37BC639811.jpeg 8E22B96E-C9CC-4F05-B681-93CCCA4A2440.jpeg 2B6B6BFD-BF18-42E8-8C46-366509B49222.jpeg B841A090-5BB2-413A-8C2A-2F37BC639811.jpeg
    Well i haven’t opened the system at all.
    I never opened and saw the cables. Well is there something else i can do? It seems its not detecting the displays. Its neither a mal configuration... so you think i have to open the computer completely?
    How can it look if its damaged inside? Like burned or something...?

    I thought it was a bug or something but not even a bug... (that is the reason why i updated the computer)

    the system still messing up like not the system i mean the display
     

    Attached Files:

  8. Audit13 macrumors 601

    Audit13

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    Location:
    Toronto, Ontario, Canada
    #8
    Unfortunately, the attached images don't indicate the presence of an internal problem.
     
  9. Adam1988 thread starter macrumors member

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    United States in Texas, After will be Europe.
    #9
    So what do you think it is? Do you think is a virtual problem or do you think it’s a hardware problem I already checked with the nvram And other troubleshooting problems or ways of fixing it but nothing seems to work everything works completely fine I only attach the HDMI and it transfers the image to the monitor
     
  10. Audit13 macrumors 601

    Audit13

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    Apr 19, 2017
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    #10
    If you have tried an nvram reset, smc reset, and a clean install of the OS, I'd say it's a hardware problem.
     
  11. WrightBrain macrumors regular

    WrightBrain

    Joined:
    May 30, 2009
    #11
    Seriously mate. If you've never taken you laptop apart before don't do it now. Take it to the bloody Apple Store. My brother tried replacing a HDD in his old laptop never having taken anything apart before and ruined the machine beyond repair.
     
  12. Adam1988 thread starter macrumors member

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    #12
    Yes that is what i am thinking as well because i tried everything in forums even troubleshoot guides pdfs etc smc fans, nvram. But nothing i feel strongly it’s hardware because if it was buggy or something the nvram would of taken care of it or the smc for sure! Thank you so much for your help!
    --- Post Merged, Apr 19, 2019 ---
    Wow! I’m sorry to hear that but i will do so! I believe it is an internal problem (hardware) physical problems but for sure will take it to a place to fix it!

    Thank you everyone for your help. I did my research i did volunteer in apple stores but that was 3 years ago. So i dont know if things changed on their shortcuts or function which i have a feeling it does change every year.

    Anyways thank you everyone for your time and help!

    For God sakes! I hate hardware issues
     
  13. Sedulous macrumors 68020

    Sedulous

    Joined:
    Dec 10, 2002
    #13
    If computer is up and running, shine a flashlight on the back of the display assembly through the Apple logo. Do you see a faint image on screen where flashlight illuminated? If so, then it is likely that the backlight circuit died. This can be caused by something as simple as a fuse (unfortunately macbook fuses never seem to die) that feeds the backlight circuit, some other component in the backlight boost circuit, or a bad display cable. None of which is impossible to repair but beyond the skill of most consumers. If there is no image, then could be something wrong with connector or some of the sense resistors near connector.
     

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12 April 18, 2019