Higher Education Discount UK

[Spanky Deluxe]

Are you actually a student or did you buy throught the website above from home? IF apple did ask id.. what would happen if you could not provdive it you were a student?

Yes, I am a student. 5 years down and 2-3 to go! I've bought over the phone, through the store via the campus network and from home ssh'd into the campus network. However, I've now just got a straight link bookmarked at home. If Apple did ask and you couldn't prove you were a student then they'd probably just say you can't have the discount. Mind you, I know a lot of people that faked a letter from a university using Word so as to get a young person's railcard...

I used to think that and it was written in the terms and conditions however I ordered a new machine today and looked at the terms and conditions it says just one year hardware.

Interesting, I can't find it in the terms and conditions any more. Checking again, it looks like Apple have indeed removed this so new purchases do not have 3 year warranty by default.

It used to say:

10.1.1 All Apple-branded desktop and portable computer products shall be subject to a 36 calendar month warranty period commencing from the date of purchase (the date of your invoice).

Now the same document says:

10.1 All new Apple Hardware products carry a one-year limited warranty against defects in materials and workmanship.

Checking the warranty status of the Mac Mini I purchased back at the beginning of March shows that I only have warranty on it until March 2010. I checked the T&Cs the week before the new Mac Minis came out and they definitely had the 3 year warranty on then so it looks like they removed that from the T&Cs when they released the new Mac Minis, iMacs and Mac Pros. Nice of them to let people know...

 

[marold280]

oh cock.

 

[KBV1]

Yes, I am a student. 5 years down and 2-3 to go! I've bought over the phone, through the store via the campus network and from home ssh'd into the campus network. However, I've now just got a straight link bookmarked at home. If Apple did ask and you couldn't prove you were a student then they'd probably just say you can't have the discount. Mind you, I know a lot of people that faked a letter from a university using Word so as to get a young person's railcard...

LOL! When you call up over the phone do they actually ask you any questions about your uni etc? My sister is a college at the moment so she does get a discount but not as much.. if she got one using her discount could she by her self a macbook in a few months time if she wanted to also or is it 1 macbook only?

 

[Spanky Deluxe]

LOL! When you call up over the phone do they actually ask you any questions about your uni etc? My sister is a college at the moment so she does get a discount but not as much.. if she got one using her discount could she by her self a macbook in a few months time if she wanted to also or is it 1 macbook only?

There are supposed limitations for something like one laptop, one desktop and two screens a year but I don't think they ever actually do anything about that. When I've called up to order, I've just said "I'm interested in buying a [insert mac name here] and I'm eligible for the Higher Educational discount". That's it. Never had to provide any more information. Seems a bit odd that they never actually ask which University or what's my student ID.

 

[KBV1]

There are supposed limitations for something like one laptop, one desktop and two screens a year but I don't think they ever actually do anything about that. When I've called up to order, I've just said "I'm interested in buying a [insert mac name here] and I'm eligible for the Higher Educational discount". That's it. Never had to provide any more information. Seems a bit odd that they never actually ask which University or what's my student ID.

I might give it ago tomorrow its worth a try no halm if it dont work. This maybe a stupid question but did you give your home address and email for delivery purposes?

 

[GolfBravo]

The nice american chappy at apple confirmed to me that it is three years HW, one yr Telephone. (But if it goes wrong you gotta get it to apple yourself, whereas he says they'll collect it if you pay the extra ££).

In addition, the extended HE Applecare is valid worldwide, and not just limited to the UK. So if you're planning to travel/move overseas, or simply cannot be bothered traveling to your nearest Apple store for repairs, it is definitely worth it. IMHO it is a very good deal.

GB

 

[GolfBravo]

There are supposed limitations for something like one laptop, one desktop and two screens a year but I don't think they ever actually do anything about that.

It's all BS. When I recently ordered my macbook over the phone I asked about the limits - the dude I spoke to just said that technically I am not supposed to buy any more laptops until the start of the next academic year, HOWEVER should I need one before then just to give him a phone call/email him and he can "work something out". And then when I asked whether they strictly police this rule, he admitted "not really".

Let's face it, Apple's job is to sell you a computer and take your money. Apple are the most profitable hardware manufacturer in the world (something like 25-30% profit margin) so it's not like they can't afford to sell a few more discounted computers. It's better for Apple to sell a discounted product than miss out on a sale.

GB

 

[rjheys]

No ID

I just got a Mac Pro from the higher education store a few weeks ago and did not have to give any kind of ID and I used my Mobile Me email address, Not my Uni one. I got £450 off. However I had to be connected to the Uni WiFi network to get on to the education store.

 

[Spanky Deluxe]

I might give it ago tomorrow its worth a try no halm if it dont work. This maybe a stupid question but did you give your home address and email for delivery purposes?

No, I gave them the address of Butlins and Steve Jobs' email as the email address.

Sorry, couldn't resist! If you mean, did I use a campus address or university email addresses then no to both. I only lived on campus for one year (before I'd even switched over to the Apple way of life). For every order I've had my own personal address and one of my own personal email addresses.

In addition, the extended HE Applecare is valid worldwide, and not just limited to the UK. So if you're planning to travel/move overseas, or simply cannot be bothered traveling to your nearest Apple store for repairs, it is definitely worth it. IMHO it is a very good deal.

GB

No such special treatment I'm afraid. At least there's not anymore. It may have been different on the old T&Cs. Looking at the current ones and the associated One year Warranty Information, it looks like all warranties are now covered internationally:

Service options, parts availability and response times may vary according to the country in which service is
requested. Service options are subject to change at any time. You may be responsible for shipping and
handling charges if the product cannot be serviced in the country in which service is requested. If you seek
service in a country that is not the country of purchase, you will comply with all applicable export laws
and regulations and be responsible for all custom duties, V.A.T. and other associated taxes and charges.
For international service, Apple may repair or exchange defective products and parts with comparable
products and parts that comply with local standards. In accordance with applicable law, Apple may require
that you furnish proof of purchase details and/or comply with registration requirements before receiving
warranty service. Please refer to the accompanying documentation for more details on this and other matters
on obtaining warranty service.

I swear it used to be the case that all iPods, iPhones and laptops were covered worldwide whereas desktops were only covered in the country wherein the item was purchased.

It's all BS. When I recently ordered my macbook over the phone I asked about the limits - the dude I spoke to just said that technically I am not supposed to buy any more laptops until the start of the next academic year, HOWEVER should I need one before then just to give him a phone call/email him and he can "work something out". And then when I asked whether they strictly police this rule, he admitted "not really".

Let's face it, Apple's job is to sell you a computer and take your money. Apple are the most profitable hardware manufacturer in the world (something like 25-30% profit margin) so it's not like they can't afford to sell a few more discounted computers. It's better for Apple to sell a discounted product than miss out on a sale.

GB

Exactly. They don't really care. They've only got that there so that if they feel like someone is abusing it (i.e. buying lots of machines and selling them all on for a profit) then they have something to stand on to put a stop to it.

 

[KBV1]

No, I gave them the address of Butlins and Steve Jobs' email as the email address.

Sorry, couldn't resist! If you mean, did I use a campus address or university email addresses then no to both. I only lived on campus for one year (before I'd even switched over to the Apple way of life). For every order I've had my own personal address and one of my own personal email addresses.

LMAO! Which butlins did you use, i wont use the same one Told you it was stupid question Ill give it a go tomorrow and see what happens

I know on the website you can upgrade the ram and HDD, is it best to do that via Apple when ordering or buying it on my own and doing it myself?

 

[Spanky Deluxe]

LMAO! Which butlins did you use, i wont use the same one Told you it was stupid question Ill give it a go tomorrow and see what happens

I know on the website you can upgrade the ram and HDD, is it best to do that via Apple when ordering or buying it on my own and doing it myself?

Hahaha, actually I've never been to a Butlins.

Don't buy the ram or HDD from Apple.

Apple charges you £51.75 for an upgrade to a 320GB 5400rpm drive and £69 for an upgrade to 4GB RAM on the Higher Education store. That's an extra £120.75.

You can get 4GB of RAM from Crucial for £53.52 (use that link there since it gets you that price which is 5% off) and you can get a Seagate 320gb 7200rpm 2.5" drive for £54.48 leaving you £12.75 to buy a cheapo 2.5" external case off eBay for your original drive. That's the same amount of memory, a faster internal drive and a bonus portable 250gb external drive for the same cost as upgrading via Apple. Of course, you could also spend a little extra and get a Seagate 500gb 7200rpm 2.5" drive for £91.95. It would be an extra outlay of £37.47 but it'd be pretty much the fastest and definitely the largest non SSD drive you could put into your machine.

 

[spammo1]

oh cock.

Interestingly this link I found suggests that you can still get the special 3-year additional warrantee (without phone support), if you look round the right hand side - although I can't seem to find a link to the information for this on the apple website without typing in the specific URL... guess the only way to find out for sure is to ring up apple....

 

[spammo1]

Interestingly this link I found suggests that you can still get the special 3-year additional warrantee (without phone support), if you look round the right hand side - although I can't seem to find a link to the information for this on the apple website without typing in the specific URL... guess the only way to find out for sure is to ring up apple....

I found it, sneaky apple hiding it away..

If you click 'learn more' under 'how to buy' on the education page and then scroll down to the higher education agreement section the link is there... i presume it applies to individual university students. Guess apple don't want to make this obvious otherwise no one would pay the extra £50 for applecare.

 

[Spanky Deluxe]

I found it, sneaky apple hiding it away..

If you click 'learn more' under 'how to buy' on the education page and then scroll down to the higher education agreement section the link is there... i presume it applies to individual university students. Guess apple don't want to make this obvious otherwise no one would pay the extra £50 for applecare.

They might have just forgotten to change that. It used to clearly say it in the Terms and Conditions part of the Higher Education store. Its definitely been changed there. I'd say that the Terms and Conditions hold more legal support than a few words on a random page on their site.

 

[mikey4020]

I bought my 2009 iMac in March and got it through the he store. My Uni VPN wasn't working so I got a link from online sales as I wasn't on campus to the national he store and purchased from there. I wasn't asked for any proof of ID at any point though I could have provided if asked!!

Also according to the online service assistant, if I enter my serial number, it shows that I have a year of complimentary phone support and that I'm covered under the AppleCare custom agreement until march 2012. I never paid for any AppleCare so it looks like you still get the three years of support.

 

[PDE]

The free extra warranty is still valid and it does include shipping. This has been negotiated by the Universities' Apple COmputer Group. you can find more information at their site, and I've attached the agreement terms below too.

This kind of confusion seems to be exactly what Apple wants!

http://appleagreement.procureweb.ac.uk/default.aspx

And here is another link with Apple's own, rather ambiguous information:

http://www.apple.com/uk/education/nationalcontract/

 

[Mac Head]

I just got a Mac Pro from the higher education store a few weeks ago and did not have to give any kind of ID and I used my Mobile Me email address, Not my Uni one. I got £450 off. However I had to be connected to the Uni WiFi network to get on to the education store.

How on earth did you get £450 off??
Also with buying with the HE discount, is it better to do it online, through the phone or in store? (bearing in mind I want to try and haggle myself something!)

 

[spammo1]

The free extra warranty is still valid and it does include shipping. This has been negotiated by the Universities' Apple COmputer Group. you can find more information at their site, and I've attached the agreement terms below too.

This kind of confusion seems to be exactly what Apple wants!

http://appleagreement.procureweb.ac.uk/default.aspx

And here is another link with Apple's own, rather ambiguous information:

http://www.apple.com/uk/education/nationalcontract/

I rang up apple today - the sales person at first said that I had to pay £40 for applecare if i wanted a 3-year warranty and had no knowlege of a free 3-year HE warranty, but I persisted and after around 20 minutes i found the following out:

The free UK HE 3-year part warranty (without phone support) is still available, but only if you are in certain univerisites which have joined the UACG program. He put me on hold whilst he checked if the university I attend was part of the program, which luckily it is. After this he still tried to sell me the £40 applecare. I remember reading somewhere that apple salespeople are expected to sell applecare to a certain percentage of customers otherwise they loose their jobs or don't get promoted or something, so I guess they are really going to push applecare on you.

Anyway i got a new white macbook with free 3-year parts warranty, so I'm pleased.

 

[Spanky Deluxe]

How on earth did you get £450 off??
Also with buying with the HE discount, is it better to do it online, through the phone or in store? (bearing in mind I want to try and haggle myself something!)

15% off the base spec 8 core Mac Pro is £375. Add some extras and it easily adds up to more off.

I rang up apple today - the sales person at first said that I had to pay £40 for applecare if i wanted a 3-year warranty and had no knowlege of a free 3-year HE warranty, but I persisted and after around 20 minutes i found the following out:

The free UK HE 3-year part warranty (without phone support) is still available, but only if you are in certain univerisites which have joined the UACG program. He put me on hold whilst he checked if the university I attend was part of the program, which luckily it is. After this he still tried to sell me the £40 applecare. I remember reading somewhere that apple salespeople are expected to sell applecare to a certain percentage of customers otherwise they loose their jobs or don't get promoted or something, so I guess they are really going to push applecare on you.

Anyway i got a new white macbook with free 3-year parts warranty, so I'm pleased.

Interesting. I emailed Apple last night to find out about it because my Mac Mini only has 1 year instead of 3 years. I'll see what they say. What university are you at?

 

[spammo1]

Interesting. I emailed Apple last night to find out about it because my Mac Mini only has 1 year instead of 3 years. I'll see what they say. What university are you at?

University of Sheffield, apparently Sheffield Hallam university (just down the road) doesn't get the warranty as it's not part of the scheme.

I'm going to ring apple again when I get my macbook to double check that I have actually got the 3-year warranty. I struggled to get a single sentence from the sales person regarding the HE 3-year warranty without him mentioning apple care and phone support.

 

[punjabimc]

Is it possible to order by email? If yes, has anyone done it?

 

[Spanky Deluxe]

Is it possible to order by email? If yes, has anyone done it?

I don't think so. Only a fool would send their card details via email though anyway. May as well win the Nigerian Lottery.

 

[PDE]

I rang up apple today - the sales person at first said that I had to pay £40 for applecare if i wanted a 3-year warranty and had no knowlege of a free 3-year HE warranty, but I persisted and after around 20 minutes i found the following out:

The free UK HE 3-year part warranty (without phone support) is still available, but only if you are in certain univerisites which have joined the UACG program. He put me on hold whilst he checked if the university I attend was part of the program, which luckily it is. After this he still tried to sell me the £40 applecare. I remember reading somewhere that apple salespeople are expected to sell applecare to a certain percentage of customers otherwise they loose their jobs or don't get promoted or something, so I guess they are really going to push applecare on you.

Anyway i got a new white macbook with free 3-year parts warranty, so I'm pleased.

Interesting and incredibly poor/dishonest of Apple not to make all this clear on their site and during the check out process. I just looked further and found this: http://store.apple.com/uk/browse/campaigns/education_pricing/university -- the only I found reference to "Students, staff and departments at all affiliated UK Higher Education institutions qualify for the discounts"


So, which are these 'affiliated' HE institutions? I guess the only place to find out is: http://store.apple.com/uk/browse/home/education_routing. It does seem as though most universities are there, but I can't access the College and further education areas to see which schools are listed there. Chances are that the vast majority of UK HE education students will be entitled to the extended warranty.

 

[Igantius]

This probably doesn't help much but when I clicked onto the T&C link at the bottom of my HE Store, the section for the warranty still states the 36-month warranty:

10. One (1) year Limited Warranty and HE National Agreement Warranty Provisions
10.1 All new Hardware carries a one-year limited warranty against defects in materials and workmanship. The warranty terms and conditions, which form part of and are incorporated into this Contract by reference, are available for you to see by clicking the appropriate hyperlink below. Such warranty terms and conditions are also contained in your Apple Hardware box. You may review a copy of the limited warranty on Apple Hardware products, including its limitations and exclusions, before your purchase, by clicking the appropriate link below.
One-year limited warranty for new products except iPod and iSight
One-year limited warranty for iPod and iSight

The one-year limited warranty does not cover Software, Services or any other Products. You should refer to the relevant Software licences for warranties which may apply to your Software.
The Apple One-year limited warranty covers all Apple Hardware except those explicitly mentioned below in clause 10.1.1 which describes specific warranty benefits for purchases made within the framework of the Higher Education National Agreement.

10.1.1 All Apple-branded desktop and portable computer products sold after October 1st 2005 within the framework of the HE National Agreement shall be subject to a 36 calendar month warranty period (the “HE National Agreement Warranty”) commencing from the date of delivery.

However, this differs from the T&Cs linked from the page that asks which type of education institution I was at (e.g. university or school) - the T&C here are just as SD quoted.

 

[punjabimc]

When ordering online do you get a confirmation call or something? If yes do they make it on cellphones or is a landline needed?